BackyardPoolSuperstoreReviews 1,984

Sent wrong item their mistake and impossible to return...theyve disconnected their cutomer service phone line...

We ordered a Hayward pool heater for our pool as a surprise for the grandkids. They canceled our sale today leaving us to order it last minute from Hayward through Amazon for the same price but now we'll after Christmas

To Anyone thinking of purchasing ANY item from this business Beware. I ordered a Hayward w3h150fdn natural gas heater via Amazon for the cost of $1999 using my Amazon Prime with FREE SHIPPING
I Received a shipping confirmation from Amazon.via email another email to follow on exect date due to the value of the item a signature will be needed.
Approximately 3 days later I received a cancelation on my order from Backyard &Pool Superstore. The reason was NON PAYMENT for freight. I called Amazon they tried several times to resolve the issue but this so called Business would not budge. Lastly I was told by this business they would re-order the heater BUT the price is now $2199. Amazon asked this 3rd party vendor to honor the original price from 3 days prior Amazon could not resolve this issue due to the fact Backyard &Pool Superstore is a 3rd party vendor.
One would say what kind of business is this.
PLEASE BE GUIDED ACCORDINGLY doing any kind of business with this so called company

Fair price, speedy delivery. Would definitely order again. Will tell my neighbors about the excellent products and fair prices. Thanks again.

I bought a pool vacuum from this store. It was in stock. On the day after it was supposed to arrive they canceled the order and said it was out of stock. Unprofessional. Would never buy from them again. Amazon of course was no help.

Ordered something from this company and it said it arrived today at 1048am in my mailbox, but per my video surveillance camera it never arrived. They told me that it was my problem to file a police report but the video shows it was not delivered so it is on USPS the shipper they choose to use. They refuse to refund or send me a replacement. There customer service associate was not interested in helping me at all.

They sell on eBay and Amazon. Placed 2 orders that were both cancelled as they could not honor the price they falsely advertised. Shady seller.

Backyard Pool Super Store literally stole $21.03 right out of pocket. I recently purchased Coral Seas Green Aid, that did not work. II followed the instructions to the letter and this product did nothing to get rid of the green algae. If anything the algae grew more after using this product. Because it did not work I returned the empty container.

Backyard Pool Super Store is not giving me a refund. The total of the purchase was $23.01, and they are charging a $12.71 restocking fee, which is hysterically stupid because there is nothing to restock I returned an empty container, where are they going to restock that? The remaining $10.75 they are giving to me on a gift card for use on their website, however I have no desire to do business with them in the future. I paid for a product that did not work as advertised, and I feel that I should be given a refund. Instead Backyard Pool Super Store chose to rip me off, and keep my money for a product that did not work.

Horrible product, but an even more horrible company.