Audible

Extremely displeased with this whole change from my Kindle app which was so easy, with one click I could purchase a book or audio version. Now this has me paying yet another app to get only one book for free a month?! What a scam. So disappointed. I will not be supporting this company anymore. Customer lost!

Their system is deliberately obtuse…requiring a ridiculous amount of time just to find your purchase history. Their samples are insanely short…it's impossible to judge how you will like a book, unlike amazon which gives you a decent "sample". THEN…try to return it…god help you if you've just returned another book because the narration was impossible to understand or you decided it was just boring. My requests for returns has been rejected several times, even though I had just purchased the book. Infuriating! I am taking this up with AMAZON. Audible is not a good provider—BEWARE!

Audible have failed to advise customers of their returns policy. I return less than 1 in 10 books and only those I don't complete but I have now been threatened that they will not allow me to return anymore. This is contra to their advertisement of returning any books you don't like. Customer service has failed to respond to 5 separate emails asking for clarity and just sends a generic response. So suggest that you only purchase books that you 100% know that you'll like and won't want to return.

This is absolutely despicable company!. I took the free 30 day trial and didn't like it so I cancelled it after 14 days. But found that they took money out one month after me cancelling it and the membership was running since 2005! I don't think so, needless to say my bank now blocked them and I have all the cancelling emails and recording talking to the person on the phone clarifying that its been cancelled and charges refunded. I think this is another one to go to the courts to be scraped as the illegally take money out of banks. Do not do it, it is too expensive and rubbish it kept freezing when playing, get a talking book from library for less money.

I purchased an audio as a gift for my friend and a few days later when I found out it never received it I contacted audible. Despite having a copy of the transaction, they refused to provide a refund because they could not locate the transaction on their system. They claimed it must've been purchased through a reseller. If this is true I had idea it was the case. I've spent hours speaking to people in customer service and I still have not received a refund.

My son bought be a 3 month membership for Audible and I'm on my second month. I can't believe how bad the experience is. The app won't automatically remember where I left off when I last listened and if I'm not near a wifi when I start listening to my downloaded book then it won't let me listen. To download the second book I've had to chat with three customer service reps. Now reading these reviews I'm going to be charged on my Amazon account when I cancel my membership.

Sent me a really rude email accusing me (disguised as a ''hope you are fine'' type email) of abusing the returns system. How is it my fault if the narrator is awful, but that this isn't obvious from the 5 min sample you are allowed to hear pre-purchase? Or that the 5 minute sample is actually someone else reading the Preface and not the book itself? Or that it is only after listening for 10 -15 mins that one realises that the book is actually dreadful? Unbelievably rude. I thought their policy was return any book any time?

Audible.com uses deceptive membership sales tactics. See pictures for an example. Audible tries to coerce listeners into subscribing by falsely leading them to believe they can continue listening to the next book in the series. However, if you don't scroll down and read the fine print you won't realize the book you are trying to listen to does not release for another two months. At no point does Audible let the subscriber know that what they offer is only a preorder and that the subscriber will have to pay for 3 months of audible to be able to listen to the book they are interested in.

Audible has a monthly recurring "membership" where you get one "credit" for a book each month as part of your $14.95 monthly payment.

The problem is that if you try to cancel, and haven't used the credits you paid for, they take all your unused credits. That seems very close to "stealing" to me. I paid for the credits. I'm not closing my account, just trying to stop the membership part. And if I try to stop the recurring charges, Amazon/Audible steals the credits that I paid for each month.

And to top it off... the reason I have a membership at all, was that I was automatically enrolled when I tried Amazon Prime. I cancelled Prime months ago, but of course cancelling Prime did not cancel my Audible membership. That is also predatory, aggressive business.

Super disappointed. Audible has clearly set this up to make it harder to cancel a service I don't want, that I didn't sign up for in the first place. Gross. Be cautious.

I have been listening to books from Audible for many years, probably about 10. I go back to the "pocket pc" days. I really enjoy the service. However, the Audible software is some of the worst I have ever encountered. I have tried Windows, Android, iPod etc and all were buggy. Playback speed spontaneously changes, downloads won't complete, software updates fail routinely etc. etc. Unfortunately, I haven't found another service that offers all the books that Audible does so I'll have to stay for now. Potential competitors should realize that there is a market for a well run similar service.