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Costway

How would you rate Costway?
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Australia
1 review
0 helpful votes
Follow Irene M.
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Just what I needed
July 19, 2023

Just got a new place and was looking for furnishings on a budget. Purchased a tempered glass coffee table that more than suited my needs and at a very affordable price. Coffee table looks great and received in perfect condition.

Date of experience: July 19, 2023
Australia
1 review
0 helpful votes
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Good service
April 23, 2023

As I have yet to sight the product I purchased, I'll have to defer my rating. But initially, the buying process was good. My only gripe is the coupon redemption of 20% never came up after subscribing.

Date of experience: March 23, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Delivered fine, better comms needed
April 27, 2023

Luckily I was on leave from work as the first time I was given any indication of a delivery date was the day it was delivered.
No idea of a timeline until about half an hour beforehand.
I'm sure this system could be made better.

Date of experience: March 27, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your feedback.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
1 helpful vote
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Poor delivery service
September 7, 2023

No issues with order at all but delivery service was poor. They didnt even remove the goods from the delivery pallet and left me with a pallet to get rid of. For this reason i would not order any large items from the company again. Have received similar deliveries from other companies and they certainly do not leave their pallets behind for the customer to fet rid of

Date of experience: August 7, 2023
Nancy L. Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Great item
July 10, 2023

We obtained an outstanding item from Costway, and we are delighted with its exceptional quality and speedy delivery. We are already enjoying its benefits as it has become a favorite in our program, and our children are using it independently. We would definitely consider making future purchases from this company.

Date of experience: July 9, 2023
Australia
1 review
0 helpful votes
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Great service, great product
February 27, 2023

My item was delivered very quickly. The delivery man did a good job, because my item was fairly heavy. He left it in a safe place. And to make matters even better, my product was a quality made cat tree, and fun to assemble. Thankyou!

Date of experience: February 26, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Costway can through
May 30, 2023
Updated review

When I got through to Costway they quickly let me know that that our order was on the way. We received the order with the week. Very happy with the customer service and follow up on the initial problem.

I didn't receive a verification email to confirm my address so I couldn't create an account. Look forward to receiving our products.

Date of experience: May 30, 2023

I didn't receive a verification email to confirm my...
June 19, 2023
Previous review

I didn't receive a verification email to confirm my address so I couldn't create an account. Look forward to receiving our products.

Date of experience: May 20, 2023
Australia
1 review
1 helpful vote
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Amazing lift up coffee table
June 14, 2023

Perfect for what we wanted. For a while i thought the table i wanted didnt exist because i couldnt find them ANYWHERE and the ones i could find did not look how i wanted. But this colour and design is perfect and it also has discreet storage thats still easily accessible without it being in constant view. It lifts up to the perfect height to eat off of and is so easy to push up and down. Only thing is i wish it was a bit bigger or at least a larger option. Besides that, amazing coffee table!

Date of experience: June 14, 2023
Australia
1 review
0 helpful votes
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Tuft grey dining chairs
July 9, 2023

I like these chairs! Exactly what I was looking for! Cheap price but very well made. They were easy to assemble and they are very comfortable to sit on. I'm very happy. I bought 4 but I think I'll buy 2 more!

Date of experience: July 9, 2023
Australia
1 review
0 helpful votes
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Frameless full length Bevilled edge Mirror
May 28, 2023

I received my order quickly. Was very impressed at the quality of the packaging, and was happy, whilst unwrapping everything, clear plastic wall mounting clips and screws packed in with it.

The only small issue I had was that the mounting hardware did not seem to take into account the bevilled edge of the mirror, which made the mirror, obviously narrower at the edges, so the clip actually had a large gap and didn't fit snuggly.
I managed to overcome this issue simply by inserting a little piece or foam backed doubly sided adhesive tape to pack it out... All good.
Just something for the manufacturers to think about, but I am VERY happy with the mirror itself.

Date of experience: May 27, 2023
Australia
1 review
0 helpful votes
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Easy transaction
February 9, 2023

From order to delivery was an easy stress-free transaction. The product in itself is easy to put together. HoweVer 2 of the Panel No. 14 were incorrectly cut that the installation was put on hold. We've had to customise the panels using a sawdust from home to make the panels work.

Date of experience: January 10, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you for choosing our products.
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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A
February 6, 2023

Thanks ordering online and receiving my goods was quick and easy. They arrived within days. I had to assemble them myself which was fine for 3 of the chairs but the fourth chair was very difficult to put together as the wood slot had been cut too small. I had to recut it myself. A

Date of experience: February 6, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Have bought 2 chicken pens and both have been of good quality and very easy to assemble, would definitely recommend.
The only peeve I have is having all the individual packages from the one purchase shipped separately

Date of experience: July 27, 2023
Australia
1 review
0 helpful votes
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Great Chicken Run Coop
March 9, 2023

I really love this Chicken Run Coop. It is space, tall enough for people to walk in, and has shields from the sun and rain. I positioned it in such a way that the door connects and opens into an existing chicken yard I have, so that the two areas can become one if I open the gate if the coop. I wish I could just upload a video :)

Date of experience: March 8, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Pet Stroller
May 27, 2023

Easy transaction and received my pet stroller within 5 days.Very sturdy and easy to push very smooth for my doggy who has had an operation and is unable to walk.Doesnt take up much space in your boot you can still fit shopping in.Very happy with my purchase.

Date of experience: May 26, 2023
Australia
1 review
0 helpful votes
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Juicer HW51296
March 16, 2023

The juicer was delivered on time. On opening up and sorting out the components when picking up the pressing cage a wood screw fell out, so I screwed it back in and then went and checked the rest where another eleven needed to be tightened as they were Loose and slightly loose.

Date of experience: March 15, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for choosing our products.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Good!
June 11, 2023

Buying on-line is always a bit tricky, however, due to the excellent on-line descriptions of the product it made for an easy choice for the purchase of a Superfit treadmill which has met all the requirements I was originally searching for. It arrived a lot earlier than expected as well. Thankyou Costway.

Date of experience: June 11, 2023
Australia
1 review
0 helpful votes
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Beautiful Trolley
July 22, 2023

The trolley was perfect …. The delivery was quick…. My first flat pack and putting the trolley together was made easy by clear instructions. Am very pleased with my purchase I turned my broom cupboard into a butlers pantry.

Date of experience: July 22, 2023
Australia
1 review
0 helpful votes
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Queen drawer bed
January 24, 2023

Very quick delivery and very easy to put together. The screws for the drawers however all fell apart. Managed to fix with some other screws we had a home. The heads all popped off of the casters. Overall we are very happy though.

Date of experience: January 23, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Delivery good, product faulty
April 6, 2023
Updated review

Appreciated the efficient service and like the product but unfortunately we found a fault when putting it together and it now requires us to do some work on it to get it right.
The fabric/string on it is also quite dirty in places.

Date of experience: March 6, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.


Shopping went well thank you
February 19, 2023
Previous review

Shopping went well thank you

Date of experience: February 18, 2023

Overview

Costway has a rating of 4 stars from 1,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention fast delivery, good quality and great product. Costway ranks 2nd among Furniture sites.

service
11
value
10
shipping
9
returns
6
quality
9
This company responds to reviews on average within 1 day

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1,269 reviews