I subscribed for a discount coupon but was unable to apply. A messy operation!
The pull-out kitchen shelves arrived in a timely manner, in an excellent condition and were packed very well. They are exactly what we were looking for, thanks. So top marks (minus discount fiasco!)
I subscribed for discount coupon but was unable to apply. A messy operation!
Package arrived in just a few days. Very impressed with the shipping time!
Everything was in the two packages and didn't need any follow up as nothing was missing.
Thank you! My kids love the climbing playground!
I order 4 Pieces Wicker Conversation Set with Cushion for Patio but package missing one box. Mailed them multiple time but didn't receive any response yet.
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
I bought the items on Thanksgiving day with 20% off. However the system error as charged me full amount. Contact to customer service. They told me that they will refund me 20% back to my account within 2 business days. However I still haven't received it yet. The atolls are good. We are happy with the quality and price.
Hi Shweyi,
Sorry for the inconvenience. We have refunded you now.
Thanks for your affirmation of our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Happy with product but your courier delivery company were awful lost my item and claimed they delivered it then it appeared days later again on my doostep and has been headache for me so please change couriers even if we have to pay shipping better than using delivery freight express.
Hi Kate,
Sorry for the inconvenience.
We will communicate with the courier company and strive to improve the service. Welcome to visit again.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
Purchase made quickly and easily, however receiving a receipt seemed a problem. When requested 3 times only ever got a Tax Invoice not a receipt. Was advised that this is all you provide. I wanted a receipt advising that we had paid our invoice and showing nil owing, but could not be provided with this.
My order coming fast but the toy kitchen has some dent on and the microwave frame was broken,
I got little make up table with pink colour, but the colour comes so different from the page I saw, and one of the leg of chair was broken.
It took about 10 days to get to us, went together easily and my father-in-law is thrilled with it... particularly the lovely blue colour. It works well so far - it was only assembled today!
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Costway sent me updates on shipping and delivery and also was prompt on responding to queries about any issues or if delivery failed. I did not get additionally charged either and staff were courteous and helpful.
Only issue I had was with the delivery company and difficulties handling receipt of items while at work specially due to the size and weight of products and being informed only on the day that it may arrive without a certain time or a proper tracker. However managed to speak to someone at the call centre who was helpful and got it redirected to my work place.
Overall good experience apart from usual issues to be aware of
Great prices the website is easy to navigate.
Dispatched quickly. My only complaint is delivery service used they shipped my stuff back and forth until I contacted them. Really bad delivery from third party.
Easy transaction online and fast shipping, arrived from Melbourne to Central coast NSW within a week!
I emailed them a few times with questions and they were prompt and helpful every time.
Recommended!
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
I placed an order for a chicken/dog run. The transaction was smooth and no issues at all. Received the item quite quickly - no issues with packaging or delivery. The wire is not all that great - we will have to replace it soon but otherwise was setup fine with minor hassles.
Website was easy to navigate. Goods arrived promptly and were exactly as described online. As we live on acreage we have awful trouble with our deliveries but your delivery driver went out of his way to bring the items right to our door. He was friendly and courteous. Thank you.
Ordered a kids blow up water park.
It was a fantastic price with free shipping and arrived days after placing order.
I had an enquiry and customer service responded promptly. Really surprised with service as I had never used this company but will definitely use again.
Great product, it is robust & supports my cuddly butt no worries. I
The chairs are white, classic & weatherproof what more could you want?!
Delivery was efficient & there was no assembly required, just unfold & relax, ahhhh!
Thanks Costway 10/10!
Hi Jacqui,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Great product, but it would be helpful to have an automatic application of the discount code after subscribing & logging in. I had to hunt for the code which was annoying & time consuming.
After ordering on line with several different other companies only to have the order cancelled, it was a great relief to find Costway, make an order and actually receive the items ordered. Great product too and delivered very quickly. Will check out Costway first next time.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
I order the "Extending Writing Desk Console Table with 2 Drawers" and "Vanity Makeup Table with 6 Drawers for Bedroom". The website is easy to order and this is the first time order with your website and I also got 20AUD for discount, that's great. Hope my order will reach my place on time. Thank you
Thank you for choosing us and for the glowing 5-star rating.
We are dedicated to providing a seamless and memorable experience for all our customers,
And we are delighted to know that we succeeded in doing so for you.
If any questions, please feel free to reach out to us at cs.au@costway.com.
Kind regards
Costway inc.
Everything was easy for me to follow. Received my order within a week and l am very happy with my product. I was able to put it together myself (age 75) with no problems. Will certainly do business with Costway again.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Very fast delivery and will always update you via email. Delivery fee is lower compared to others plus I have got a discount in my purchase. I haven't opened or assembled the item yet but I am sure it will be in great shape. Very satisfying. Thank you!
I am very happy with this purchase! This chair looks exactly like the pictures (I ordered it in cream colour), it's not too big, very easy to assemble, awesome quality for the price, and it can hold quite a lot of weight!
The only thing I dislike is the branding, but I could easily cut it off with scissors.
Answer: I have a broken inflatable which I have only had for approx 2 weeks now so I sent an email about it on Friday so hopefully I can either get a replacement or full refund as it was my best 1
Answer: I need to cancel an order and it's IMPOSSIBLE to get in contact with anyone. I've sent multiple emails and they've come back as email is invalid
Costway has a rating of 4 stars from 1,236 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention fast delivery, good quality and great product. Costway ranks 2nd among Furniture sites.
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.