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Maryland
3 reviews
37 helpful votes
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Asus
September 10, 2020

Asus is the best ever company I been their customer for more than 20 years. Quality of their products is incredible. And always helpful customer support!

Date of experience: September 8, 2020
India
1 review
0 helpful votes
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Asus laptop defective piece
December 13, 2022

Only 3 months old laptop.repeatedly stopped booting.it is a bad machine.requested for refund of this machine.see what happens

Date of experience: December 12, 2022
Portugal
2 reviews
5 helpful votes
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Shame on ASUS for
January 5, 2021

Shame on ASUS for capitulating to MS by insisting their new computer can only be initialized the first time by MS forcing the new computer user to HAVE TO USE/CREATE a MS mail box.
Seems there is no way [at the moment anyway] to circumvent this MS nonsense

R E A L L Y ASUS, as an organizational entity you should be ashamed of yourselves...

Date of experience: January 5, 2021
Denmark
3 reviews
1 helpful vote
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Asus is top company for the laptops! I have bought my first asus six years ago and my kids are still playing some games on it. I must say it is durable :D

Date of experience: May 4, 2017
Florida
2 reviews
7 helpful votes
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Bad CS service
January 2, 2020

I had an issue with 2 of my keys on my keyboard (having fallen off) and the ONLY option I was given was to mail in my laptop to be fixed. I advised chat rep (Akeem F) that I am not able to do that at this time because I take online classes and I use my laptop for work.
I find it COMPLETELY unacceptable that this is the ONLY option you have for customers.
I will NEVER shop with ASUS and people that rely on their computer will understand how inappropriate this is!
They could simply mail me another keyboard and it would be just fine. I will be sure to shop elsewhere due to the lack of concern and promptness of ASUS

Date of experience: January 1, 2020
New York
5 reviews
4 helpful votes
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Very Well
November 19, 2016

Never used Asus notebooks tbh, but theit pc components are one of the best to me. And concerning the site - I do use it only to get drivers wherever I am ;)

Date of experience: November 17, 2016
Tennessee
9 reviews
14 helpful votes
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I bought my Asus PC to surf the net, blog, watch movies and a bit more. I debated to give it a 2 vs 3 stars. Because, it's been months but now I'm finally used to it, even now I miss my HP... So it's not all that. I do recall, when I first got it, I had serious issues and had to take it back to Best Buy technical station to have it looked at. Turns out the PC was rather complicated when it comes to simple functions, if you ask me. And that Windows 10/Corona installed was nothing but a Corona nightmare, let's not even mention the webcam and how to cut it on... And the fogginess of the cam.

It's been a very uncomfortable journey with this Asus PC. I never dreamed I'd miss my HP as much as I have. I debated whether to buy this one or stick with the HP's. My first choice was the Apple but for the screen size I insisted on having, was too expensive for my budget. Thought I'd try a different brand. The next time I will buy another HP. Let's just say, when it comes to Asus, "Simplification n Ease"... Are definitely not the right passwords.

Date of experience: January 18, 2017
Sri Lanka
11 reviews
30 helpful votes
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Tablet laptop
March 15, 2017

I got a tablet type laptop from them. It works reasonably well. It's a bit small and slow - more like a tablet with a keyboard. Build quality is ok but I wish I had got something faster. Oh well!

Date of experience: March 15, 2017
New York
66 reviews
236 helpful votes
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Friends of mine called me up and asked me to come over and take a look at their new laptops. Their son and daughter both bought laptops, one was an HP and the other was a Asus, The Asus was not working and when I talked with them they said that this is the second one. The first one was not working so they brought it back to Best Buy and they were given another one in replacement, they took that one back to the house and plugged it in and that one did not work either and I looked it over and the head crashed. Well, I went back with them to Best Buy and spoke with repair and they said it went bad because they did not use a surge protector, I said you must be kidding me, they said to use a different outlet, I said are you kidding me. I have never used a surge protector on my 2 laptops and 1 desktop and they are still running all these years. Well, you won't believe this but their were 2 other customers ahead of us and would you believe that they had the same Asus laptop and they had worse problems with it, 1 said he was watching a movie and it started to smoke and burned out. The other customer had the same problem as ours and they took them all back. We took an HP and for the others I don't know. I have encountered Asus computers some time ago and I didn't like them then. I have a Dell and an Acer Windows 8. Love them, and for my desktop still running. They don't make them like that any more. Well, all turned out well. Well, Bye Bye for now. Stuart S.

Date of experience: March 21, 2012
Slovakia
3 reviews
0 helpful votes
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Excellent reliability
January 18, 2021

The pc parts made by Asus are just something. I had never changed any of the parts because of their wear or breakdown, just to update. Reliability and durability are just 10/10. I recommend!

Date of experience: January 21, 2017
Malta
3 reviews
1 helpful vote
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Assemble your own
February 11, 2017

Strix components - fun and graphic work, they make the experience a lot better. I`m using asus motherboards and graph cards at my every pc - and they are just the top performance.

Date of experience: February 10, 2017
India
1 review
0 helpful votes
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Company denay to change my laptop
October 25, 2022

I have purchase asus laptop, but laptop is defective, and company denay to change my laptop, its brand new laptop.

Date of experience: October 25, 2022
Poland
4 reviews
2 helpful votes
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Solid and inexpensive products. Friendly customer care. I prefer to buy stuff manufactured by them over other suppliers - never had any problems with the warranty or product shipping.

Date of experience: June 12, 2017
Canada
1 review
0 helpful votes
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They Bricked my laptop, they sent me a replacement(admission of liability), it died TOO.
CRAPPY PRODUCT/CRAPPIER CUSTOMER SERVICE.
Now they are trying to shift the blame to me and also SELL me a new laptop.
Incompetence and lying is institutional.

Date of experience: August 5, 2020
Canada
11 reviews
67 helpful votes
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This review is for notebook site only, I have nothing against the ASUS PC components, primarily motherboards are very very on the edge.

ASUS's notebooks are abundant and model line ups seem to be limited by the letters of the alphabet. Thats probably the biggest grief I have with them, as well as several others:
1. Their model naming doesn't make sense
2. Their affinity to laptop multiplication is alike hoarding
3. Their specs and market-speak feature sections are written "under mandate" - seems like somebody got paid per word of non-sense
4. Their site is JavaScript heavy, and menus are hard to navigate when trying to look at computers one after another.

In the positives:
Their Republic Of Gamers laptops are on par with AlienWare, but typically more affordable. Design of the computers is actually very progressive, aside from Apple, I think those are the best looking laptops (HP Envy doesn't count - it's a ripped off Apple design)

But unfortunately ASUS computers are not very abundant in Canada, and it would definitely be a good idea for them to take after Dell and offer computers direct, customizable and shipping fast.

Date of experience: April 21, 2011
Singapore
1 review
0 helpful votes
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The battery drains so fast even if you don't use it. Asus should really work on their battery life. Total disappointment. Would not recommend at all.

Date of experience: March 12, 2021
Colombia
2 reviews
0 helpful votes
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Best gaming parts
May 22, 2019

Asus has very good parts for pc, they are excellent I recommend if you want your pc to be powerful and efficient

Date of experience: May 19, 2019
Botswana
3 reviews
25 helpful votes
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Never had any sort of problems with Asus.com. All the gaming technology you need. The tech is always on point

Date of experience: May 24, 2020
Philippines
2 reviews
1 helpful vote
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I am very much happy with my asus laptop. I prefer you choose this brand and will not be disappointed

Date of experience: May 11, 2019
Virginia
4 reviews
0 helpful votes
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Real value!
December 20, 2020

Love my ROG laptop from Asus. Amazing quality for the money I paid. Recommend this brand to all of the people asking me for advice.

Date of experience: December 18, 2020

Overview

Asus has a rating of 2.2 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Asus most frequently mention and customer service. Asus ranks 164th among Laptops sites.

service
27
value
28
shipping
22
returns
19
quality
26