I was charged 117 CAD on a 357 CAD order for three pairs of shoes shipping from the U.S. this is 33% of the value!

These charges are not warned about during the shopping process, in order to find out about them on ASOS, you have to search through the FAQ's however, they should be mentioned from the checkout section so people are aware before purchasing.

And no, it is not because they only apply to certain references. Costumer service told me that all of the shoes bought in Canada are shipped from the US warehouse, which means, ALL their products are subject to this "fee"

They also have a 15 percent discount for Canadian shoppers, precisely because of these outrageous charges, that is not advertised anywhere unless you spend time surfing through the FAQ's. Why?! Why don't they advertise it?
Perhaps they don't want people to find out about the charges before purchasing? (Sounds like they're scamming people to me).

There are much better Canadian websites that can be shopped from where you don't have to deal with all of this.

https://www.theshoecompany.ca/
https://www.softmoc.com/
https://www.dsw.ca/en/ca/

I ordered a pair of pants size w26 and I received a w34. I thought "ok I'm going to send them an email saying what happened and I hope they will help out" well guess what!? They want me to pay even for the return (22.20$ For Canada post as if I'm made of gold and as if it was my fault!) they didn't do anything for THEIR OWN MISTAKE! I'm never ever gonna buy anything from this site anymore, it sucks, the costumer service even more! I spent a ton of money for the pants and now I have to pay even for the return? No!

Every time I shop here they cause me stress. Spending your money should not be this hard. They do not pay their staff enough to care, so I have received incorrect and soiled goods, and then they refuse to rectify it and repeatedly send the same stock message if you ever manage to contact them. PLEASE DO NOT GIVE THEM YOUR BUSINESS. Yes they are convenient, but they support fast fashion and treat customers and staff terribly. Shop small, sustainable brands less often. :)

I have a full conversation transcript with one of the advisors regarding my next day delivery - reference number ASOS: *******

Due to the couriers incompetence I have been denied the service I am paying for (Premier delivery) as the long term customer of Asos. Feel free to review the orders from the past.

I have a proof courier was never near my door. Unfortunately, case was neglected by the customer care representative from Asos.

When I asked three times for the contact details to the supervisor, I was given plenty of rubbish, instead of the vital answer.
I was also promised a call back by the end of yesterday, which was also ignored.

Your company is lying to people, denying the service people are paying for. Furthermore, you are ignoring the customers complaints whenever he or she are directing to you, passing plenty of meaningless phrases.

This is disgraceful practise and I shall guide that review further, with all the necessary attachments, hopefully it will reach your executive officers.

Right now, I am without the item I have paid for (which I was explained, can take up to three different delivery attempts, on the NEXT DAY DELIVERY, joke). I am expecting to be conpensated for the way your customer care is treating people, lying to their faces, and giving false promises, such as a call back.

Regards,

Tomasz

I have been trying to return a dress I ordered for a while now and problems keep occurring! Firstly, a label that I can put on the package to return it is not available, which makes the whole process take a lot longer. I should also mention that I could not locate my package and when I repeatedly asked for help I received none! It is a miracle that the package was later dropped off and I received what I had ordered. The customer service of Asos is really not the best. Bear in mind, this is probably the tenth email I have sent to Asos about this dress, and my patience is wearing thin! It seems as though I have been part of an elaborate scam, and all I want is my £25 pounds in return money.

When I tried to go through the return process, Switzerland was not an option as a country even though I ordered the dress to Switzerland! I also signed up for the one where the post-service collects it from your home, but when I tried to enter the address, only drop-off points were suggested! Yet another lie. Even when I selected a drop-off point close to my home, the website kept sending me back to the address section, even though I had selected a drop off point and it looked as though address details were not necessary anyway. I am so tired of trying to send the dress back but will keep trying as if I give up, only Asos will profit from being so difficult. I have sent many polite emails about this particular dress but my patience is wearing thin and I am receiving NO HELP. The reasons for the return are that the dress arrived too late for the event, and when it arrived the quality of the material was dreadful and the shape ghastly.

I really hope that some kind of help will be offered, as if I cannot return this dress, I will never order from Asos again. They have a total lack of respect for their paying customers, and I have neither the time nor money to be constantly dealing with this issue.

I ordered shoes that didn't fit so I tried to send them back and get a refund... after weeks of trying to get a return slip I finally sent them off. Weeks past and still noting, I tried to contact them multiple times and nothing happened. After three months waiting for my refund they finally sent me an email saying it was on its way. That was two months ago and I still haven't gotten my refund and they won't get back to me from ALL the emails I have sent them. This company is $#*!. Do not shop here they have terrible customer service! I don't think i'll ever get my refund I deserve and I will never be shopping or referring this company to anymore and I will be advising people not to shop here. Giving you one star is generous...

I have placed my order on july 25th and today is august 10th and i still haven't received my order, plus i have paid $19.99 for an express shipping (which they call it a 2 days shipping). I have been contacting them for 11 days straight and their customer service does not even bother reading my email!
I contact them asking for help and all they answer me is hello, how are you? How can i help you? LLIKE SERIOUSLYYYYY?! I feel like they have hired an elementary school kids with zero training and just gave them the tasks of answering customers emails... I am really sorry for them doing this because I have been a customer of them for over 3 years and i was very happy with their service but i just dont know whats happening to them now. I would never shop from their website again because basically they just stole my money, did not send my order and and did not even answer my emails or try to help me.

I placed an order for the first time with ASOS two weeks ago, and instantly regretted it when I saw all the horrible reviews. Fortunately, my experienced with ASOS ended up being lovely!

I bought 4 pieces of clothing (2 tops, a pair of jeans, and leggings) which they told me would take around a week to ship. All of my purchases ended up coming 2 days early and were all fairly nice quality. I was a little concerned with the pants because I bought them size 'tall' but I am 5'11 and sometimes 'tall' can still be too short. However, the pants fit great and were by-far long enough. Now I live in Chicago so I am not sure if living in an urban city helped my order arrive faster, but overall I really enjoyed shopping with ASOS!

Bought the ASOS DESIGN denim jacket article *******. Looked good and not too expensive.
Received the product just fine. But guess what? There are pieces of loose cloth on the inside of the jacket where you would expect pockets. The sides are sewn shut which is okay but no bottom and the jacket is single layer denim so unfixable without seeing stitches on the outside. A jacket without ANY pockets. And they call that ASOS DESIGN? I call it ASOS Idiocy. Will never buy ASOS again.

I stumbled across ASOS.com 1.5 years ago and have been religiously shopping there. They have a great return policy - Free returns within 30 days. Their clothes are not as consistent in size and quality, but I find more cute clothes than not. They have such a large array of clothes!

The cons about shopping here is that your items will most likely always arrive much later than the expected arrival date. But I honestly don't mind that issue. Also, I encountered an issue once, where they shipped the wrong size on an item that I purchased with a 30% off code. When I informed them that it was their mistake and that they should honor me the 30% off code for the right size, they didn't honor it. That was a frustrating experience, but I only encountered that one issue in the span of a year of continually shopping with them. If that was my first experience with this company, I would not continue shopping there. But since the positives outweigh the negatives, I will continue spending my money shopping here.

I would recommend shopping here!

NEVER ORDER FROM ASOS and TELL EVERYONE you know!

I had the settings to the Canadian site, in CAD and they still charged me USD, and the duty fees are just outrageous. It should have only been $275 and if I pay the duty fees it would be $536. Over 40% higher than the site said. I am not even picking up the package, this way they can't charge me for return fees, b/c the package was never picked up. I would not be more disappointed and I am warning everyone! ASOS WILL try and rip you off even when you set the site to your currency. OUTRAGEOUS