No phone number to call and take days to reply to emails. Terrible customer service.
I ordered a pair of men's shoes $150 and received the wrong size. I sent it back and reordered. Same thing happened again.
In my email complaining this happened twice in a row and since it was their mistake if they. Could send the 3rd order by express post because I needed it for a birthday gift.
I didn't get a reply back.
I ordered for the 3rd time thinking surely they can't get it wrong 3 time's in a row. To my disbelief the wrong size was sent again.
Clearly a size 43 is not 42.
I emailed again and just received an apology back. No effort whatsoever to rectify the issue.
Another deserving store received an order instead.

I order couple of the staff with them, 1st thing i had to wait more then my time line, then all in a sudden i had to go pick my staff from the post office and they said i gotta pay for customers and guess how much it is for order of $167 i had to pay $70 bucks customs charge then when when i told them about this asos said these charges r not on there hand, anyway i paid it and bring the staff home, when I opened it i saw its wrong size instead of large its xl and i asked them about the return policy they said i gotta pay for it but they refund me the money back, so ipaid $22 for the return, like a month and ten days ago. Still didn't received the refund of the product or the shipping money, these guys r bunch of crooks, playing with our money online and their customer service suck all buch of automatic computer systems no phone contact or anything

I ordered a few products and one of them was a completely different item. So I contacted ASOS customer serivce and they told me to return it to get a refund, except they told me the return cost of $25 was my responsibility even though they sent me the wrong product. So I ended up keeping the incorrect product, that is very ugly and too small for me, becasue I didn't want to waste $25 sending the item back for a $30 refund. Ridiculous.

I was excited to receive jewellery and a cute fluffy purse I purchased from this website. Not only was I charged $15 in additional fees upone picking up the order but I was entirely scammed out of my money. A $40 purse with the inside looking like a Claire's purse and $40 earrings that looked to be made for 0.10 cents. Complete rip off and horrible customer service. The cost to return the purchase isn't even worth it after all the additional fees. Super disappointing and want to let anyone whose curious of the website to NEVER order from them. Try an etsy seller instead this is total garbage.

Appalling company, they sell cloths not clothes. The quality is rubbish and nothing looks like on the pictures. Better quality you will get in Tesco or even Asda for a fraction of their prices. I have been waiting 2 weeks already for my refund and I've found out today I have to wait for another 10 days. Their customer service is rubbish. They don't have phone number to speak with someone like other companies, have only online chat which is another rubbish. Only one star because I cannot give minus 5 star.
Update: I paid by PayPal and now they are in charge of my case!

Sends item to wrong address then says 'tough' reorder if you want. Nothing they can do to sort their issue. Then says item won't be delivered for another week and won't send 1st class as the delivery date is stated on the 2nd order, ignoring the fact the package should already be with me.

Unbelievable.

2 orders, 1st order shoes fall apart and cut feet- crap quality
2nd order sent to wrong address even though I confirmed address during order.
No more.

Awful company BEWARE.
Any attempt to get an answer from customer support, they basically never send an email from the same person so you are going round and round.
They choose really low quality delivery services abroad and take no responsibility.
I spent over 200 pounds and they showed no consideration nor did they refund knowing that the item was delivered to the wrong place.
Horrible company processes BEWARE_ SPEND YOUR MONEY ELSEWHERE

This experience has been horrible. I have contacted them via messenger and email and they are unable to stick to their word. One service agent told me I would receive the return cost of my shipment (otherwise I would have sold them myself) and they are refusing to give me the refund now. Pathetic excuses for "customer care", they sent me a mens shoe size in the pair I ordered. That was the first red flag. Never ordering from them again. (from Canada)

Unbelievable I spent 360$ ship to Canada when I went to pick it up had to pay $95 that's honestly unacceptable even the post office lady she said customers who shop from this company all of them unhappy and complaining it's a big scam they charged me for the third party carrier fee I always shop fro US or other countries the only store had this problem was ASOS even when I talked to their customer service very politely rejected me and saying it's not their problem it's our post problem and customer Rep was like feel free to leave your feedback here I've never seen like this
Ok here is my feedback
The worst the worst the worst!

I have been contemplating placing an order with ASOS for years, I noticed they had a special promotion code for Canadians for 15% off. I placed an order for 230$ and when I went to pick it up I had to pay 90$ in duties! When I got home I opened the box and everything was 2-3 sizes too big for me(even though I took the time to put my measurements in for the fit assistant.) I returned my order to ASOS for another 25$. I contacted customer service and they really don't give a $#*!. Extremely bad experience. Extremely bad service. I have lost 115$ and wasted my time.

Dreadful experience.
Dreadful experience.
After losing few of my returns they have closed my account. I clearly got punishment for them making mistakes and losing parcels however as much as I accepted this I have made a return of my order that has been partially refunded for some reason whilst all items has been returned.
God knows what was behind that person mind but they have literally pick and chose few items to refund and ignore rest of them that were in the parcel returned back.
Now Asos refusing to refund me for the items I have returned( my whole order) and obviously decided to keep these items too.

How wrong is that? I have contacted ombudsman's services it's just a shame that they won't do anything to help you But turns you away every time

What happened to rest of my clothes that I've returned? Will they be resold? And I have to still pay for them?

Save yourself hassle and shop elsewhere

One star is generous. We live in Canada. By the time we paid the surprise fees at the post-office and the return shipping fee, we were out an additional 42.5% on the actual purchase price. Most of the clothes were far, far too small, even after measuring carefully and using the ASOS online sizing tool. It is impossible to contact customer service. We just gave up, sent the clothes back and chalked it up as a terrible learning experience. DO NOT USE THIS COMPANY!