I had to pay an extra $15 at the post office once my package arrived. Not happy at all and not ordering again. They're a bunch of crooks

I ordered a dress from ASOS. It never arrived. I contacted Customer Service. They told me I just needed to wait for another 10-12 days before they can do anything to help me. I was supposed to do all of this work, like contact my local post office, check with neighbors, etc. The biggest problem is they sent my order WITHOUT a tracking number, so I couldn't actually do anything to try and find the lost package. I waited the extra 10-12 days. Contacted again, it took more than 30 minutes for the robot (or really incompetent rep) to give me a refund. She couldn't form sentences, she didn't know how to use proper grammar. She refused to read my messages explaining all of the work I did. She told me 3 times to do those delivery checks. Then she put me on hold multiple times. THE WORST PART IS THEY DIDN'T REFUND ME THE ENTIRE AMOUNT I PAID. They shorted me about $5. Never shop with ASOS! It is not worth the hassle and their clothing quality sucks.

ASOS sent me two defective dresses will i had to pay $128 of duties for. Now they refuse to resolve the problem at all. I paid for something new and they sent me two dresses with defective zippers. The only thing they offer me is a refund when i return the dresses which i have to pay for the shipping label. Meanwhile the money spent on duties is garbage because I've got no product. Also they are extremely rude! Over email they ignored all my questions and over live chat i was terminated 4 times 3 of the which they just stop responding and the last one literally said: I cant do anything for you bye. NO ONE SHOULD BUY ANYTHING FROM THIS WEBSITE. GOOGLE THE BRAND AND BUY DIRECTLY FROM THE FIRST PARTY.

It's a bad company. They sell the clothing at low-mid price. The quality is as good as walmart. If you live in Canada Qc you will be charged for each package you received even if they said free shipping. I got a 31$ fee from DHL for one shirt worth 36$ and another 14$+tx from Canada Post for something worth 64$. Basically cost me 150$ instead of 100$. Totally not worth it. Plus the company customers service is $#*!.

They are thieves who neither want to send a contract nor do they want to make a refund, and there is little help there. You have to write 4 emails to which you will not get a reply, only from the bot and then you have to write in the live chat and if someone kind will help you from there, you are lucky I do not recommend

I ended up purchasing a ton of clothes from ASOS, unbeknownst to me, when it was shipped, I had to pay exorbitant customs fees at the post office.

That left a sour taste in my mouth, but I was excited to try the clothes. That excitement faded when most the clothes was low quality and one artifact was basically ripped.

I proceeded to file a return and that resulted in me once again payed over $20 just to have it shipped back. The return would've been greater than the custom fees so I figured it would be alright.

Except I never received my refund! Essentially, I paid for clothes, paid almost $30 at customs, then paid another $20 to have it shipped back and they kept the $100 worth of clothes and my refund!

They basically robbed me. Awful company. I'm still in disbelief. Please avoid.

After being insulted by a returns agent that has no clue about an item because they cannot see the item, I have decided that ASOS are rude, immoral and definitely should not be trading to the public at all if they cannot sort their attitude. If you return something be ready for personal comment in your inbox. Extremely unprofessional and rude. Would like to point out that due to having cancer treatment in the past, our home is not only clean but sterile... we had to be to keep our child safe when on chemo. ASOS are disgusting to make allegations and I invite any inspection of my home

I NEVER RECEIVED THE ORDER I PLACED ON OCTOBER 2020! When I called customer service, they simply said that its outside of the return timeframe policy so they refuse to give me a full refund. This is clearly evident on the shipment tracker as well. Horrible business integrity. I will be making sure that my experience is shared all media channels so it doesn't happen to other customers.

This is honestly the worse company I have ever used in every aspect. I have made a few orders from them in the past, however I never had a positive experience and all I had was issues since purchase, delivery, to returns/refunds and customer service. It was so bad that at the time I even emailed the CEO and I never had a reply, so I just decided to stop using ASOS completely.

However, on Christmas someone gave me an ASOS gift card. I knew instantly I would have issues but as I had the card, I used it. Well, I had to place the order 3 times so it could go through as it kept failing due to ASOS system issues (it took me over 1 hour to place an order of 1 item). Then, the order never arrived (all I need to say is that the courier they use is Hermes and I guess the majority will understand). I tried to contact ASOS several times with no success. At this point, I have been waiting for over 1 month for my refund, and is just impossible to speak with ASOS. On the live chat the customer service advisors just do not reply to you (i have been over 20min waiting for a reply from Alyssa and others do not even connect). I have sent a complaint weeks ago regarding the whole issue along with other emails and messages to ASOS on facebook which I never had a response. I mean, everything is just terrible with ASOS and I NEVER had a positive experience with them. All they care is to take your money. Avoid if you can, I will definitely avoid this company and spread the word as quick as I can so people do not go through the same where there are other similar much better companies.

I ordered pants from ASOS. The first time I rcvd my order they sent the wrong pants. Okay, fine, I didn't want to leave my house due to COVID. I was like okay I will reorder them. I reordered them. AGAIN they delivered the wrong pants. So, I reached out to ASOS asking for them to send me the correct pair. They said no, I have to send the pants back first. I was like I can send a picture of the pants for proof they are wrong, they said no you need to return them, okay I cant leave my house right now. They said nope sorry. So I have spent 44 dollars, rcvd two pairs of pants I didn't order and NOW have to be inconvenienced and go to the post office which I don't want to due because of COVID. BECAUSE THEY SENT ME THE WRONG PANTS TWICE. Like at this point just chalk it up and send me the right pants...

It is just so frustrating. Not every situation is black and white. Obviously someone stocked the shelves wrong and keep pulling the wrong gear, I get it people make mistakes. But, I shouldn't have to keep going to the post office to return these pants. Like can you just send me the pants I ordered?

The customer service guy was fine but wouldn't let me speak to the management team, he said they are trained to handle these issues. I get it but also there are managers in place for reasons and situations like this. To make calls and keep customers happy.

Anyways. Still pantless lol.

-Sad face

Dont buy at Asos, i brought total of $78 and end up. Pay $32 customs fee. Also products are really bad quality. Should have come look at the reviews first. Regretted now

Customer service Severely lacking.

Asos automatically placed me on premier shipping, and it wasn't discovered until the next day. At least 12 emails and over a month later I still can't get a resolution.

This is what kind of business ASOS is running. I have ordered REISS boots from ASOS and this is what I have received. Beaten up, ripped, dirty boots covered in dog hair. And as I am highly allergic to dog hair I have developed face rash. Horrible service that endangered my life. And customer service just answered me to send the boots back! I will have to pay more for sending them back than the original price of the boots so they can send them to another victim customer.

Worst online shopping experience ever! Made a purchase where their display stated the product comes in "2-pack". Received only one. Contacted them, asked them to either send the remaining pack or refund pro-rata. They changed their display from 2-pack back to 1, and then tell me they are correct and it was me that has made a mistake/mixed-up. Not sure if this action is legal. Unethical for sure. They even sent me trustpilot review link and tell me to leave a review if unhappy. Beware of this unethical online distributor. Attachments: screenshots of my order details taken on (1) May 14,2020. This screenshot shows the 2-pack info clearly; and (2) May 16,2020 (where ASOS changed the display after I contacted them).

Their customer service is the worst. Do not order an item from them. Delivery gets delayed without any notification, and when you reach out to them, they just send an automated reply message. It's very annoying. Also, they can't even track their own customers' orders. They send an email asking customer to review the items when the item hasn't arrived yet because of the dealy. Just don't buy it from them. It was my first time buying an item from their online store, and the experience was horrible. I'm never going to buy again.

I ordered a North Face puffer jacket from asos for 200€ and in the mail i got a scarf! I think that sums it all.NOT A TRUSTWORTHY COMPANY!

It is the worst experience ever.
Shipped to Canada, got 75$ of custom duty fees for a 213$ order (35%!).
Mistakes in order. Poor quality items.
To be able to return the items, you are obligated to pay a ridiculous amount instead of shipping by yourself to the address.

AVOID!

This company wins worst customer service. After most of my order wasn't delivered, and trying for weeks to work out the problem with 5 or 6 different ASOS customer service employees, it seems i may finally be able to get a refund. It really shouldn't be that hard. Great site but if something happens to your order, good luck getting anyone to help you. It requires maximum effort.

Terrible experience with ASOS. They owe me $300 in refunds. I returned their package from the post office bc they lied to me saying the shipping is free. Post office asked me to pay almost $150 for shipping. It is more than a month that im chasing them to refund my money and they keep lying to me by saying the package hasn't arrived their warehouse. This company is very, very dishonest. I will take legal action against them and I will write reviews every where to let their customers know. Shame on you ASOS..