I ordered on the 6th of September, and I did not receive any emails saying that my order has been shipped or is on its way. I contacted customer service three times. No tracking at all for 12 days. The customer service won't place a new order for me, they won't offer me the same discount code I had when I first placed my order, and they won't pay for express delivery so I maybe can receive my order before my holiday. They ask me to wait 4 more days when the order obviously is lost. Then I won't have time to receive a new order. It's the worst experience I've ever had. Not only are they not willing to resolve the problem, but they also won't even give me my discount code "back" for a mistake they did. This was my first time ordering from Asos, and it will definitely be the last time.

Avoid at all costs!
I live in Morocco and I created an account to be delivered in FRANCE at parents' house, stupid that I am I put the equivalent of almost 2,000$ in gift ticket! I made an order of 300$ and a few hours after my account is blocked... I send the passport... and I receive an email that says my account is suspended (thank you Gabriella) and that my future requests will be systematically ignored (without no explanation). When I go on the livechat, the support is execrable and completely rude / harsh!

Result: 2000 $ lost (Aie!). Site to run away at all, it's intolerable to treat people and steal them! If you want proof of orders I can provide you NP!
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Your ASOS Customer Care Query [ASOS: *******]

I always order from Asos and have nothing negative to say. Everything i order is always correct and the delivery service and timeframe is fantastic! Only 1 time my order arrived late even though i paid for quick delivery but I had no problems speaking with someone and a refund was issued immediately. I'll always use them. Thanks Asos for never disappointing me, and sorry to those who have had bad experiences. Brisbane, Australia.

My wife saw some clothes and I ordered. They claimed that it shipped per fedex. Fedex never delivered! They still have my money and we never received the order. They stated that I need to wait for FedEx response. If they're late delivering, I'm sure they'll be late responding.

Amazing store, always high quality and fast shipping.
Surprised that it has such a low rate here... Have never has a single issue with them.
Sizes are sometimes messed up, but it happens to almost every brand and store

I purchases the Barbie collection shoes and they did not send the original Barbie box and refuse too after I spoke with there so called managers and also charged he 122.00 for custom. Do not buy from them they are dishonest

I ordered a $250 e gift voucher for my daughters birthday and it never arrived! Multiple attempts to escalate to no avail. Way to ruin a birthday
How hard is it to deliver an e-gift- will never shop with ASOS again!

Purchased a jacket for Christmas gift. Literally 2 hours later it was 40% off. Contacted customer care and was told they could not do a price adjustment and I would have to buy the jacket again and then return the original one. That's exactly what I did and they somehow only refunded me the discounted rate, not the original price. Chatted (because they don't have a phone number to call) with customer care and they pretty much told me oh well and then stopped responding to my chats. Needless to say I will be returning everything and never purchasing from them again

I ordered from Asos earlier this month. It was my first purchase. I read a few reviews about them. I was hesitate, but ended up ordering anyway. The skirt I ordered was gorgeous! Even better than pictures. Great quality and price. It shipped to me in less than a week. Skirt was small, and I had to return. I was refunded the entire amount after a week or so. And this is what I call the perfect shopping experience! I'll definitely be back to order.

I bought a dress for homecoming from asos, I didn't mind spending the $60 as it is for a school dance and I can dress it down for everyday use. However, upon receiving the dress I see it is NOT worth the high price because of the extreme low quality. My dress came in two pieces, a plain cotton underlay (probably could get at forever 21 for $4) and the lace overlay, except it's not really lace it's super thin cheap fabric that has the same design as the lace. It looks completely awful and it's too late to find another dress; extremely extremely dissatisfied

I bought a pair of Nike shoes and they sent me a fake pair! I returned, asked for the refund, but they never answered back! There is not way to contact them, no email, no phone number, just a chat that NEVER works! Terrible online store!

Asos used to be my go to site for so many different things. Been a loyal customer for going on 10 years and everything was always great, but after the last order Ill be seriously reconsidering especially after the complete fudge from customer service with excuses.
I ordered something, paid, then got the dispatch email the night before and then the delivery details on the morning of the delivery to only then getting a refund email for one of the items as it was out of stock!? How can an item thats been picked and ordered be out of stock?
As i picked my delivery date to be the weekend instead of next day (tuesday) i seriously believe that they just picked it for someone else who ordered after me and left me high and dry to try and find something else for an xmas present for my girlfriend after all of the same items elsewhere are now out of stock because I wasnt notified in time!