It's been 30-days since my order was shipped from ASOS. I'm still waiting for the package. Estimated delivery date was over three weeks ago and I've had an open dispute with ASOS about the shipment for over two. ASOS hasn't claimed this to be an issue and proceeds to recommend I continue to wait for the package to arrive.

Package is a single shirt, shipping was paid standard shipping, address was street address within U.S. Five emails to ASOS asking for a refund with no progress.

Dont event order from ASOS! The delivery is a joke!

I was supposed to get my shipment in june 28, I emailed them and the reply was there was a problem with shipping the items... why would you take our money for nothing then! They said they will only be able to refund once they have the shipment back in the warehouse! How this is my problem! What if the items were lost does this mean i will never have my money Back!

Stay away from ASOS!

I am beyond disappointed with ASOS products. I ordered 257.16 worth of swimwear, and waited excitedly for delivery. Despite the "Free Shipping" that is mentioned everywhere on your website, I was hit with a 90.00 charge at the door for shipping, a completely unexpected charge for me. In fact, had I know about this huge extra charge I would never had purchased the swimwear. You can then imagine my further disappointment when all items were too small. Despite having used your sizing charts,; the bust size is too small. Now I am going to have to ship the items to you, and pay for that shipping. How much money is it going to cost me to NOT to have any new swimwear? And when we took the time to write you and ask, we were basically told, tough luck.

Customer service is horrible
Bunch of hidden fees and i've waited over 2 and a half months fo my refund still not here
So unorganized their employees all tell you different things literally scammers
I would rather die then order from them

Item sizing is completely unreliable on the website. They elude that duties are included in checkout price (which they are not), and return shipping is over $22. I wanted to return an item and would already be paying over half of the item in shipping and duties. Customer service was completely unhelpful and did not want to help in any way. Will never purchase from them again.

Never again will I order from this site. The quality of their clothes is somewhat decent, but their sizes are so off that one item will be large and one small for the same size. I tried to create a return, and it was supposed to email me a label. Not only did I not receive an email, now the site won't let me create another return label. I have been emailing customer service for weeks, and they send me generic instructions on "how to create a label". They don't care. They have my money and there's not much I can do. HORRIBLE

Dreadful experience.
Dreadful experience.
After losing few of my returns they have closed my account. I clearly got punishment for them making mistakes and losing parcels however as much as I accepted this I have made a return of my order that has been partially refunded for some reason whilst all items has been returned.
God knows what was behind that person mind but they have literally pick and chose few items to refund and ignore rest of them that were in the parcel returned back.
Now Asos refusing to refund me for the items I have returned( my whole order) and obviously decided to keep these items too.

How wrong is that? I have contacted ombudsman's services it's just a shame that they won't do anything to help you But turns you away every time

What happened to rest of my clothes that I've returned? Will they be resold? And I have to still pay for them?

Save yourself hassle and shop elsewhere

2 orders screwed up so far. First order the one jeans ripped on the back right away on day one of wearing. (Definitely the cheapest quality material) my second order lost, refunded but no way to log a complaint or no offer for inconveniences. Totally a waste of money

I've been shopping at ASOS for a little over a year now and I'm just as in love with it as I was when I first started purchasing from here. Their clothes always come when they say they will, they fit nicely (Usually true to size) and look the same as they do online. Only problem is that they take a long time to be delivered, sometimes 2-3 weeks depending on how busy they are but other than that, amazing. They also always have great sales going on and great deals so it's definitely worth checking out. Probably half my wardrobe is from ASOS, now

The good thing about Asos is that they have everything you could want. So you Can shop for all occasions on asos. The bad thing is everything else. The shipping always takes 2+ weeks and I live in the states. They send you wrong items all the time. And the customer service is terrible. They don't care about their customers. If you get sent a wrong size from another company, they just tell you to keep it and they'll send the right one. Asos? Nope. They're so greedy they want it back. Now I have to waste my time for their mistakes

The clothing on the Asos website looks amazing, but once it arrived the quality was so cheap, the colors are dull, the fabric doesn't look at all like the one displayed, even the cut was off, it was supposedly 3/4 long sleeves and the shirt that I got had sleeves way above my elbow. If you want cheap quality clothes go to Aliexpress, same low quality and it will be much cheaper!
Awful experience, the prices didn't at all go with the dirt cheap quality clothing!

In the beginning, I was somewhat impressed with their online presence and wide range of product offerings. I ended up purchasing 2 coats for around $170 CAD (one of which being on sale). At the time, I was unaware that this company was from the UK as they made it very difficult to find out where they ship from. When I went to pick up my package from the post office, I was hit with a $90 Cost of Delivery fee that I was unprepared to pay for. After paying the fee and getting the package home, I was disappointed with my order as the coats did not fit and quality was not good. I was forced to send them back, which is a $20 fee; something that is free with other online clothing companies. As friendly as the customer service was, their answers were often cut and paste and never actually answered my question as to why I had to pay $90 upon delivery when I was not warned. Overall, if you are from Canada or even the US, there are much better options out there, cheaper options as well.

Clothes are decent, but the customer service is terrible. I qualified for a promotion that was happening, returned part of my order because it did not fit, and the entire promotion was taken off and i received no compensation for my refund. I even actually went NEGATIVE sending back clothes because i needed to buy a box to do so. This doesn't add up, because the promotion had different levels of qualification. I still qualified for the promotion, but simply not the original monetary amount. I returned $105 of clothes, lost my $100 of promotion (which means $5 refunded for $105 worth of clothes,) and am left with a live-chat response of somebody who has no clue of my situation. First time buying from the company, and it's my last. I'm also returning the ENTIRE order. A large company pulling a shady tactic looks terrible, and i do not want to fund a company that's cutting corners with my own money.

I ordered two bras from ASOS. The duty charge came to about 150 dollars. Which is fine I expected to pay duties. I open my package to find out that ASOS sent me the wrong size bra.
So I messaged them and they want me to send it back. Which yeah, if I ordered the wrong size I would be okay with sending it back. But now I have to pay to ship it back to the warehouse AND pay new duties on the bra for their screw up? No. When I spoke to customer service about my concerns they basically told me it wasn't their problem and it was mine but that's why they have a discount code? And then never answered me back. Honestly this place is absolutely garbage. I will never shop here again. Waste of time and money.

Asos packaged up and shipped my package out quickly, which is great! But Fedex lost the package after a day in transit. I was waiting a few days to see if there was any movement, until I finally got a email asking me to rate my items with out any items. After emailing them they started a investigation to see what happened to the package, and it turns out the contents inside the package were missing when Fedex received the package.

8 days after getting any explanation for my package they have yet to offer to re-send the items or refund as they are still investigating. I get there are internal things that need to occur, but that is a ASOS/Fedex issue, not the customers. To no promptly offer to send or refund the items after almost 3 weeks of the initial shipment is just ridiculous.

I've purchased a lot through ASOS, but never again.

I ordered on the 6th of September, and I did not receive any emails saying that my order has been shipped or is on its way. I contacted customer service three times. No tracking at all for 12 days. The customer service won't place a new order for me, they won't offer me the same discount code I had when I first placed my order, and they won't pay for express delivery so I maybe can receive my order before my holiday. They ask me to wait 4 more days when the order obviously is lost. Then I won't have time to receive a new order. It's the worst experience I've ever had. Not only are they not willing to resolve the problem, but they also won't even give me my discount code "back" for a mistake they did. This was my first time ordering from Asos, and it will definitely be the last time.