business logo of Ashley Stewart
ashleystewart.com
casual, chic, evening & party womenAge 26-45
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About the Business

Ashley Stewart is a prominent American women's fashion retailer founded in 1991, specializing in plus-size clothing. Based in Secaucus, New Jersey, the brand offers trendy apparel and accessories for curvy women, celebrating diversity and body positivity while serving a nationwide and global customer base through e-commerce and strategic partnerships.


ashleystewart.com
+1 800-376-0581
USA
Ashley Stewart is part of Authentic Brands Group
Founded in 1991
Clothing item from Ashley StewartFashion apparel by Ashley StewartMerchandise from Ashley Stewart clothing lineAshley Stewart fashion product

Business Highlights

General

Parent Company: Authentic Brands Group
Year Founded: 1991
Target Gender: women

Shipping

Shipping Cost: $9.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all products must benew and unused condition, with tags attached in the original packaging
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: casual, chic, evening & party
Body Fit: plus size
Available Sizes: Women's (0X, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-376-0581
Support Email: customerfeedback@ashleystewart.com

Payment Options

Payment Methods: card payments, financing, Apple Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate Ashley Stewart?
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Reviews Summary

Ashley Stewart has a rating of 1.4 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ashley Stewart most frequently mention customer service, credit card and several times. Ashley Stewart ranks 140th among Plus Size sites.

service
53
value
55
shipping
49
returns
47
quality
50
Kentucky
1 review
1 helpful vote
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PERFECT CURVY SHORT GIRL LEGGINGS
October 4, 2021

I purchased the Ashley Stewart Plaid High Waist leggings. I am very short and apple shaped. I struggle with leggings that are too thin and shows all my ripples on my thighs. NO THESE. They are perfect thickness. Fit great and the wonderful. Wide quality waist band is comfortable and doesn't move or slide down or fold over with movement. They looked cute on me. Yes they looked cute. I never look cute. Anyway. I'm 5'3" weight 259 and am very curvy. I bought the size 22/24. And they fir perfect I would give 10 stars out of 5. YOU can not see the pattern or color in the pic. Only the fit. Il upload a pic of the pants too. Worth every penny. See proof I bought them.

Date of experience: October 2, 2021
Texas
1 review
2 helpful votes
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Ordered a really cute pink faux leather jacket (got it for 50% off and free shipping which is EXTREMELY rare for Ashley Stewart!) and was excited when it finally arrived. And then I tried it on. The body of the jacket is fine and the length of the sleeves are fine but they are TIGHT. I noticed this seems to be a trend with the last few tops I've purchased from AS. They DO realize that plus size women don't have little bird arms, right? I know most would say size up, but the jacket fits fine. But those sleeves? Issa no for me. Think I'm gonna have to pass on purchasing from this retailer unless I can actually try it on first.

Date of experience: November 15, 2018
Texas
2 reviews
1 helpful vote
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WHAT?
June 3, 2017

I have been a long time consumer and credit card holder of this company. I've spent thousands of dollars because you know they ain't cheap. So I get my bill in the mail and I use to get a coupon for 50% off any full price item. My birthday comes along and they give me a 20% for my birthday suit. WHAT AN INSULT. I'll be closing this account.

Date of experience: June 3, 2017
North Carolina
1 review
5 helpful votes
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My first and last purchase with them. The clothes are beautiful but they are not the correct sizes. I ordered on line and the top was too small so I returned for refund. Was told they do not refund shipping... ok... but you also get charged an $8 dollar return fee. Seriously! Out of a $38 purchase I was refunded $17.

Date of experience: June 30, 2020
Illinois
2 reviews
2 helpful votes
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Only thing right now is the shipping. But they will refund you. I love all my items. I've been shopping with them online since they closed down the KC store. They need to fix the shipping and things will get better

Date of experience: November 7, 2017
Ohio
1 review
1 helpful vote
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I've been an Ashley Stewart customer for several years now. I like some of the style of clothing that they sale. I believe that's why I stayed a customer this long. But after today, I don't it's worth what "we" or maybe I should say I as an customer what this company doesn't want to correct to make this a better experience for the customers. First of all, I don't have the patience with the website. Once you click on an item, and go back shopping, them circles stats to appearing. Most of the time, I have to close the entire page I'm on & start at the beginning of shopping page. That's annoying & I don't have the patience to keep doing that, over & over again until I'm finished looking through their merchandise. Second, I'd been complaining about this for almost 2 years. When I finally try to place an order it states that my credit card is invalid. I don't understand why they won't do something about this! Third, when I do call (since I can't placed the order online) I can't get through because they of their phone hours. I usually get an recording then it hangs up on me. And last thing, the send a lot o damaged merchandise & it shouldn't be at the customer's expense. Why should I have to pay for shipping if you sent me damaged merchandise. Those are my complaints about Ashley Stewart.Some people have the patience for the things I just mentioned. I'm one of them that don't. I don't mind buying from a business but do right by your customers or you will be losing customers.

Date of experience: February 3, 2024
Oregon
3 reviews
2 helpful votes
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I've spent hundreds of dollars with Ashley stewart and I find that either the material is bad or this company has no quality control and it shows. Most of the item I've purchased has threads hanging everywhere The hem and seems are sown incorrectly and the smell of the fabric isn't pleasing to one's senses. I have purchased clothes from this sute and the fabric has fallen apart just waring it once. Ashley use to be my go to store to shop for clothing online but not anymore. I'm done wasting my hard earned money. Just to receive clothing that looks to be made in temu factory. Honestly temu clothes might be a better quality.

Date of experience: September 8, 1967
Ohio
1 review
2 helpful votes
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I recently purchased 2 skirts and a jacket from Ashley Stewart online, and had no problem. Items arrived in time expected, were correct sizes, and I'm happy. I love the way the one skirt's waistband is made -- looks like a wide band, but there's a thin piece of elastic nested near the top that is the real waistband, so it doesn't roll like true wide bands often do. I wear a 24 or 3X normally and these were a bit large. I will get 2X or 22 in the future. Only complaint is jacket stripes not symmetrical on front panels. I'd have been upset if I'd paid full price.

Date of experience: April 24, 2019
Hawaii
1 review
2 helpful votes
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Blouse
May 14, 2023

Blouse was very comfortable. I had a lot of compliments attire is cool.

I wanna blouse on my vacation to Hawaii perfect colors were awesome for the occasion.

Date of experience: May 12, 2023
Nebraska
1 review
1 helpful vote
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I had a pleasant shopping experience, Kenya Stacey and Jacques were all very helpful and kind.I sighed up for the Ashley Stewart credit. I will be back soon

Date of experience: June 14, 2023
New York
1 review
4 helpful votes
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But what she don't understand me and my crew can steal much more from her the company is ghetto as hell with the worst customer service online I ever seen they will make you turn on their ghetto $#*! and turn ghetto just like them

Date of experience: February 25, 2021
Georgia
1 review
2 helpful votes
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OK, paypal is great no problem with them. But Miss Ashley Stewart return policy is crazy! You can't return clearance item even for a different size or sometime else. When return other merchandise not on sale you don't get the full price refund to you. Understand they will keep the shipping and handling fee, but a tax fee go figure that not right. You pay to ship back to them. Any Item purchase on online should be able to return in a store ( including Paypal)

Date of experience: March 30, 2016
Texas
1 review
6 helpful votes
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I purchased a dress in July to wear for my Birthday in September. Wore the dress one time, washed after wearing. Pieces of the dress started falling off. I paid $50 on sale for this dress. Unable to return due to the 30 day return policy. Any company that will only stand behind their product for 30 days will not be getting anymore of my money. Clothes are cute but the material used to make the clothes is very cheap and low quality. SAVE YOUR MONEY

Date of experience: September 23, 2021
Australia
1 review
7 helpful votes
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I purchased 7 pairs of shoes only received 3 pairs one was unavailable and the other 3 pairs still waiting on a response. Yet it was a clearance sale. My guess is it was falsely advertised. Not ordering from these guys again. I paid American dollars so a lot of money. Australian dollars $184.

Date of experience: February 26, 2020
Georgia
1 review
5 helpful votes
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I ordered 3 pair of shorts, nothing on the page said they were a Web Exclusive and not returnable when placing the order and, my payment was processed. Needless to say 2 pair didn't fit and I wanted to change them for the next size up. I spoke to 2 supervisors and to no avail, I can't get another 2 pair, but they offered 15% off. I have been a customer for years, but I can't shop with a company that doesn't offer any help for their customers. Will be keeping my $$$ from now on.

Date of experience: October 21, 2019
California
2 reviews
7 helpful votes
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I ordered the most beautiful blouse, and I was so excited to wear it today. I'm sitting at work and every seem is ripping as the day goes on. It is not too tight, but I am literally mortified right now. Don't know how I'll get through this day!

Date of experience: November 5, 2019
Georgia
1 review
10 helpful votes
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Order and paid $57.73 for the total item. Received it and didn't like the fit and returned it using their return label. Received a refund amount of $40.15. In missing $17.58. I called and the cs agent stated we don't give back the shipping fee to ship to you and it's taxed. We also charge a flat $8 fee if you decide to use our return label. They robbed me just shy of $20. Never again! Straight BS!

Date of experience: September 4, 2020
Se F.
New Jersey
1 review
4 helpful votes
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This clothing store has the worst customer service ever for both in-store and online. They do not honor their in-store signs.. and online service always send the incorrect items only to hustle you out of more money for shipping and handling or worst keep items you can't fit or don't like.. also, Everything in their store is final sale! Just because Ashley Stewart's can't seem to handle their inventory doesn't mean the consumer should have to suffer for your mismanagement!

Date of experience: June 16, 2018
Maryland
11 reviews
102 helpful votes
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I had to file a complaint with the Better Business Bureau because Ashley Stewart is not adhering to their own policy of returning items to the customer after the 30 days period. It clearly states on the back of their shipping receipt, "Returns after 30 days not accepted and will be sent back to you. Truth be told, I think they restocked my items and sold them because they still had the tags on them, never been worn, excellent condition. Every time I ask customer service about the status of my return, they don't respond or they say we will send you the tracking number once your items are shipped. This has been going on close to a month now. I am very doubtful that I will see these items again.

Date of experience: January 16, 2019
Missouri
1 review
4 helpful votes
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Closing Account
June 27, 2018

I have account with the company and have ordered quit a few things from them however the quality is not what it was when we had a brick and mortar store in my city. The customer service was awesome at the store near me and they just came in and shut them down without any warning. I like to purchase the jeans because not many places sell tall's. The items other than the jeans look nothing like it does online. The fabric is cheap. After paying off my bill on time I was charged a $29 late fee. Instead arguing with them I closed my account. I will find another store to purchase my jeans from in the future.

Date of experience: June 27, 2018