Art.com

Print was off center, framed uncentered, they said they would replace the print and today I have an email saying delivery is delayed and they will let me know when it ships. Junk site as far as I can tell.

I really should have googled reviews before I placed my order. Like many others, I have a significantly damaged print. The box is not adequate for a rolled fragile print and it got flattened. I'm a photographer and order prints of my work regularly. They either arrive in a heavy duty tube or a sturdy flat box with the print well protected. Fortunately it was not that expensive. I feel for the artist selling their work on this site, it is doing nothing to help the business. Hopefully, I get a refund. My only positive is the print arrived the day before it was estimated.

The product I got was digitally stretched vertically out of proportion. It does NOT match the website or the original artwork. When I complained, they said it matches and they expect me to pay for return shipping. Spent $450 and got something that I cannot live with. What a waste of time and money!

I bought two prints from art.com, despite bad reviews, because it literally is the only company that has the prints I needed for two gifts. Why is this company packaging in flimsy triangular boxes instead of hard drawing tubes?! The prints arrived--as many reviews warned they would--bent, misshapen, and terribly and probably irreparably dinged. I'm hoping with some ironing and framing, they won't be too noticeable, but this kind of package and shipment is unacceptable for a company whose primary business is shipping prints! If you can order from ANYWHERE else, do. UPDATE: Customer service was very helpful and they are sending replacements. Fingers crossed! I will update the review if they are not damaged!

We spent $200.00 on art work. All the prints were low quality. They were wrinkled beyond fixing and had major dented areas. It wasn't at all what they described it to be. Super disappointed! Will never buy or recommend them!

Two pictures were not as I had thought I ordered. There is a difference between different types of art such as print, giclee printing, etc. So you need to be very careful to know which option you are looking at. On the site, that was not clear to me. One expensive picture i ordered the colors are way, way off and it looks terrible. Although will say the frame was nice. So two of my three ordered items I wanted to return, and the return process online takes you nowhere it's a loop process back to the same ineffective page. I wrote customer service, and the only reply I received was an automated one, that asked how my experience was. The chat bot does not work! So basically I'm a stranded customer at this point.

I ordered a framed picture and it arrived with broken glass. It was not bubble wrapped although I paid $50 for shipping. I contacted them and they offered either a refund or another picture. I opted for another picture but asked that they bubble wrap it. They did not and it arrived broken. They will not give me a refund unless I mail it back to them at my expense. Do not buy from this company.

I am really disappointed in the artwork I received from ART.com. The quality of the print is poor. Online the prints look really good, however the prints I received were grainy and visible. This distracted from the artwork. Even though it was framed well, the framing material is cheap. I think the artwork you get from Kohl's or someplace similar is of better quality and I'm not just saying this, I am sincere. I've attached proof of purchase.

Do not use this scam company their product and their service is nothing but a sham they keep asking me for more characters before I'm allowed to post this. So I'll just say worst customer service. Worst product do not use. Do not use. Do not use. Stay away

I purchased a print for a gift. I did not open it. After the item was opened, it was discovered it was too big. Upon my notification of it not fitting, I tried to return it, only to be told I was responsible for shipping. When I received the print I noticed the print was blurry and terrible quality. I had to pay $63.00 to return it! Do not buy from them!

I decided to order 4 pieces to brighten a room. All are being sent separately. #1 was a wrapped canvas. It arrived scratched and badly placed on the stretcher, also a much duller print than the pic online. Called to return: they said "here's your refund; dispose of the canvas as you wish." Print 2 arrived: a large trimmed piece of mat was trapped inside the frame. Another refund. "Don't bother to return it." Who knows what the other 2 prints will be like? What a bizarre business model that allows terrible craftsmanship and that gives refunds without having goods returned. They know their products are trash. They're just hoping you don't notice!

I bought a large, framed, canvas print for $350 back in October, 2022. Just 5 months later, all edges of the frame have separated. I contacted customer service and they quickly responded that we are outside the 45 day window and I can't return it. I didn't want to return it, but was hoping they would give some suggestions. I will not be ordering from them again and should have checked reviews before I ordered in the first place. Don't make the same mistake I made - there are many other good, reputable companies out there.

I ordered a framed, 30" x 40" canvas piece from Art.com early in Jan '21. My order arrived 12 days later. It was packaged well and easy to install with the included the hardware. It looks very nice on our bedroom wall (see photo). It also has a nice frame.

I should have read reviews before buying. I waited over a month for what was supposedly an in stock item only to be told a month later they are cancelling my order. That is so wrong on so many levels.

I've order from Art.com before and my print was bent but, I didn't say anything. Their return policy says " Absolutely free returns: No questions, no drama". This time I ordered two prints ruined in the mail (again) my order was almost $30. Since I ordered the prints I moved and now didn't have a place for them. I submitted photos on line for refund and said I didn't want them replaced, just refund. They send me refund of $18, $6 of which was shipping! I won't do business with them again. Be forewarned Incase you think you might need to send them back. You won't get your money back. I'm not happy. Bad way to do business!

Over the years I have purchased many custom framed pieces of art from this company and their workmanship has always been excellent. It sensed that maybe the company had been sol as they no longer offered sales but didn't expect anything to be drastically different
I purchased a print on canvas and was shocked when I received it. The piece was sloppily stapled on the frame and a cheap sawtooth hanger was attached to the top, unlike the wire they've always used. I wound up keeping the piece, fo my regret, because it had taken me so long to find what I needed but every time I look at it, it just looks so cheap. I know I will replace soon. I surely will not buy from them again.

I placed an order for a birthday present. Less than a week before it was supposed to arrive (more than ten days after placing the order) I got an email saying my order was cancelled, with no explanation. I called them, and was told that the frame I ordered was out of stock, and that they had tried to notify me by email. I checked all my spam folders and never got an email. They did not offer to do anything to make it right. I'm without birthday present for my wife.

I waited weeks for a piece I ordered. Finally they tell me it's back ordered. I cancelled. Ordered another piece, same thing. After 6 weeks I still have only 1 of 5 ordered and it's garbage! I was shocked when I opened it. The piece repeats at an interval that they left a portion of the next print on my edging, that overlaps the canvas. The hanger was one you could buy at Walmart and it was put on crooked. This place, along with their affiliate ALL POSTERS, should be run out of business. It's all crap!

Ordered a framed item... expected a few days to process, no issue with that. Paid for expedited shipping. 3-4 days. Fine print says 3-4 business days... my package has traveled 787 miles in 4 days. At 192 miles per day, i am generously including non business days, my package will probably be delivered in 11 more days. The tracking says in 4 more days, May 12... but I think that means another 12 days in the month of May. If I exclude non business days and give an extra day at the destination hub, My package should be delivered to the gift recipient no sooner than May 26. Expedited Bull Shat.