Argos

I asked Sarah Little to delete all my details, she refused! Is this Not Identity Theft? I have had many things from Argos, Cooker lasted just over 12 months [waist of time] one of the rings gave up the ghost after a very short time. Now it seems to take for ever for the rest of the rings to heat up. If you buy any jewellery, It may be a very good idea to look at it first. I have bought many things for the wives birthdays & so on only to see her disappointed face when she opens the box. Clasps very week, items very small [in the catalog they look great. Most worrying is Argos as all your most personal details your address, your date of birth & so on. All this information can be sold on to create credit fraud. The Fraud in this country is getting worse by the Day, be careful you are not one of them. They refused to take my D. O. B. From my details, is this not Identity Theft?

Terrible attitude and aggressive manner shown from the manager in the Argos Oban store. Her after care to customers is dreadful. We had a bad experience from her today when returning a defective item which is still under guarantee. We were told categorically we cannot have this replaced but to send the defective item (we bought in good faith) to be repaired now having to wait for two weeks! She also didn't provide us with any receipt paperwork for this return, we had to go back to ask for this… how amateur! Beware folks buying from this store. Zero stars

Wanted to buy a new smoke alarm and went online, found one and put all my payment details in and pressed ‘pay now' and a message came up saying there was a problem. However, they still took my money! The same thing happened to me in September and it took ages to get a refund. Argos customer service is so bad and I'm not sure I can trust them anymore. Ended up buying from Amazon.

Ordering on Argos is so easy. I chose my products online, compare prices, make my final choice and reserve them for collection in store. Then in store I type the reservation number on the automated machine, pay with my debit card, the machine gives me a ticket. And 3 minutes later I am called to the dispatch desk to collect my goods. Is there an easiest purchase method than this one?! Super great, super easy, super simple. I love it!

In my opinion you judge a company by how it deals with things when they inevitably go wrong. Any half decent company has the majority of its transactions flow smoothly.

I have bought from Argos on many occasions previously and had no problems whatsoever.

My latest attempted purchase of a lawn mower was a very different process. Having taken my money I still hadn't received my purchase two weeks later. Trying to contact customer service and find someone prepared to take ownership of the problem. In the end I contacted my credit card company. My money was refunded.

Hmmmm where to start?! See what you want, do the search for your closest store ( and surrounding 50 mile radius) guess what folks... "Out of stock"! Grrrr seriously frustrating accept on the 2 occasions I selected an item that was in stock I had to return them due to shoddy workmanship (corner smashed on a coffee table because it was pine and had a wood knot close to the edge) and just failing to work (novelty light for daughter) I have given a 2 star review only because when I returned the items the staff in store were friendly and helpful.
Hense i have ceased to even click the Argos link while shopping

Spoke to Gillian from complaints regarding a bush dishwasher ordered from Argos in November I have been waiting since then to receive the parts to attach the dishwasher. She rudely told me the appliance doesn't come with the parts and this has been confirmed by her manager Mike from the resolutions team. On the Argos website it clearly states it comes with this part. She refused to discuss it and terminated m chat. Breach of contract and an utter disgrace to Argos allowing their staff and management to lie and dismiss customers who have entered into a contract with them and taken their money from them without despatching the items included in the sale

Online ordering is a mess. Shop staff disinterested. Goods do not arrive when they should and returning often faulty goods has become a nightmare for customers. Goods lost, delivery drivers do not arrive, delivery companies constantly lying and giving fake reasons for not turning up ( lost paperwork, system down, driver shortages, package lost in system etc) we have heard them all. Such a load of liars. Does Boris Johnson run the delivery side of this outfit?

Order number *******421
Be careful ordering Jewelry
Bought a Necklace (as a Christmas gift for my daughter) which was pictured in a posh Jewelry case. In the description, it said comes with the case. It came in a cheap tacky bag. I started a chatbox, and the agent told me that was only subject to availability - (which was not in the description). I was told it would have to be returned to a store that is miles away, and I have now got to make time for + pay for train fares. There was no option of courier barcode-like some very good online places do Just awful. We have 2 other necklaces coming, and now I fear they won't be in boxes either. Isn't this misleading advertising? The Agent said, for complaints, I need to post, but it's all-time and money, and I probably won't end up complaining or spending a morning traveling to take them back. Very cold, seemingly uncaring, customer service too.
The photos of the advertised product and received product are below

I ADVISE NEVER TO SHOP AT ARGOS!
Order *******584 was delivered and the product 462/6930 was damaged. Had a chat with a representative. Refund was issued and received an SMS. Then the chat broke, since everything was confirmed and an SMS was sent I was expecting a refund to my account. Waited a month and got no refund. Contacted Customer Service and was told that it was not confirmed and the SMS was sent out of their control. Who sends the SMS. Never rely on Argos. Everything was confirmed. Never shopping there again!

Just dont ever buy anything online for delivery. I spent 3 days waiting in for a fridge to come that never turned up. When it doesnt turn up you just have to wait and hope that someone calls you to arrange another date. Customer service can do nothing to arrange the delivery they are totally pointless. I would avoid at all costs

Ordered several Tu items of footwear for my three-year old through Argos click and collect at Sainsbury. I had to return a few of these back to Argos via the same store. My refund never arrived. I had to spend close to one hour on the live chat to attempt to get back the money rightfully owed to me. And even then when the refund eventually came through it was short of £12. I then had to attempt live chat again, which because of the appalling system just kept getting rejected. I persisted and one hour later I have been told I will get my owing £12 – time is to tell on that. At no point was there an apology for the inconvenience. If you don't mind wasting hours of your life trying to claim back refunds, then go ahead and shop with this store. I certainly won't shop with them again

Ordered a product to be delivered, no one came. The item is now showing as cancelled in my accounts I have no idea why and they've taken the money out of my account
Unbelievable way to treat a customer, zero communication

This shop was used to good quality and if the product broke or was low quality you could return it with no issue. Now the quality of their products is very low. Children bike (purchased in December 2021 for Christmas gift) is literally falling apart, all pieces are wobbly, steering wheel is unstable, little pieces falling off and Argos wont accept return. Their supplier shifts blames on customer (they say the boke is well worn... 3 weeks after purchase... what 2,5 year old can wear off bike after 3 weeks?). It wasn't cheap either, over 100 pounds. Very poor quality service, awful product quality, AVOID, AVOID, AVOID!

I purchased a pc which developed fault within months of purchase. Contacted Argos to return and in spite of consumer rights act they insist I contact manufacturer. Have explained time and again consumer act states they are responsible. Argos insist that I phone HP. During this time I live alone, no close family/friends I was taken to hospital and after number of visits was diagnosed with terminal lung cancer and was not able to use phone, on oxygen etc. I wrote to HP signed for twice and they failed to reply. In spite of above Argos are still insisting I phone HP to get PC exchanged. Its now been back n forwards for a year so I have no option but to take this arrogant law breaker to Court after Christmas, very difficult in my situation where my time is limited and perhaps this is what they are hoping for. No customer service no compassion and blatant disregard for the Law.