Arangrant

Terrible company! We booked two tickets from SFO to Entebbe on Turkish Air through Arangrant in March 2023. Our trip wasn't until November. Numerous flight time changes - i kept getting emails with update from Arangrant & Turkish Air. I thought all was fine until, two weeks before our flight, I called Turkish Air with a luggage question. They told me that our tickets weren't valid, since Arangrant hadn't updated our tickets with the last schedule change. We couldn't fly. Panicked, I called Arangrant. One of their agents messaged me back saying that the problem was fixed. I had a confirmation and ticket numbers. With this information I went to Turkish Air's website and tried to access our booking. Again, the booking came up as invalid. Turkish Air told me that while we had tickets, Arangrant hadn't attached them to our booking. Basically our tickets didn't have owners. We only had standby tickets. I was really upset, called Arangrant, who said they would have a supervisor get back to me. She did, saying that she spoke to turkish Air and that our booking would be reinstated. But apparently only one leg of a four leg flight was reinstated. The supervisor disappeared, answering neither phone calls or emails. Days went by - I was told repeatedly to wait 24 hours, they were working on it, etc. Then the DAY BEFORE our flight, we got a message from Arangrant that Turkish air refused to reinstate our tickets. We were going nowhere. We did get our tickets refunded by Arangrant (I did this by disupting the charge with my credit card company). But with 24 hours to go, I had to book NEW tickets, on another airline, which were insanely expensive at the last minute. Arangrant is blaming Turkish Air, saying they "refused" to reinstate the tickets. But how did the tickets get cancelled in the first place when we had confirmed reservations? It's because Arangrant screwed up, dragged us along for two weeks while they supposedly tried to fix it, our tickets got sold to someone else, and we were left with nothing. AWFUL EXPERIENCE

AGGRAVATED THIEVES! AGGRAVATED LIARS IN THE AIRLINE INDUSTRY
On July 25,2022, I purchased business class tickets from ARANGRANT for my family (my wife and I plus our 2 kids) to travel home for my mother's funeral that was scheduled for October 2022. I purchased tickets from them for $*******.56 with a $20 tip with a scheduled flight for October 7,2022.
As part of the funeral preparations, I took an advanced trip home alone on August 20, purchasing tickets from the same merchant – ARANGRANT for 4,976.57. I was scheduled to return on August 27.
When I arrived at the airport on August 27 to fly back home from my advanced trip, I was notified that my ticket had been cancelled. I called ARANGRANT from whom I had purchased the tickets for an explanation. They could not provide any reasonable explanation, and I had to return home to resume work. I insisted on an explanation and was advised to purchase another ticket and return home, and then they will open the dispute. I purchased another ticket and flew back with Ethiopian airlines.
Meanwhile on that same date August 27 I advised ARAN GRANT to cancel my October 7 reservations and refund the purchase in full. Here is the text message I had with HENRY *******694) the agent who was charged with my file:

I later purchased a new set of tickets from the same merchant for my entire family to travel on October 5. We did travel on 10/5/2022.
To my greatest surprise they charged me for the October 7 flight which we did not take. They knew fully well that we had traveled 2 days earlier on October 5.
I reached out to Henry to inquire about my refund status. Here is the text message exchange:

In the lead up to the ticket purchase HENRY that the *******694) is his direct line. Today when I call someone else responds and tells me Henry is not on shift. Fellow travelers beware! This is purely and simply a bunch of thieves and liars who are out to get a hold of your credit card information to scam you.
NOBODY SHOULD BE APPROACHING THIS MERCHANT FOR ANY KIND OF TRAVEL RESERVATIONS. THEY HAVE PROVEN TO BE AGGAVATED THIEVES AND LIARS.

No history with them yet. We booked 2 international trips coming up. So far so good. Only issue was they booked 1st class on United. First 2 flights were like a slightly higher coach service. No food on first flight and no internet or even video screens on 2nd. Basically a more expensive seat. Definitely not first class but this company can't control the planes. My suggestion - look more carefully at the airlines and inform customers of this. We have choices of airlines.