Aquacon Aquariumcreationsonline

At first they responded saying the order was lost and they had some problems due to a hurricane and would be sending my order first thing in January. Since then they are not responding to emails, phone calls, or text.

I can't believe I didn't see this website before I purchased my items. Their horrible bait and switch scammers. They send you sick specimens or dead ones and than blame it on shipping or you or stupid weather patterns lol. The best was when they said the hippos came from Hawaii but there not eating pellets and need time. Simple rubbish don't buy from. I emailed the, when I saw the dead animals and they said sorry and never emailed me back for a refund as promised. Oh I did investigation FYI the guy Tom is Mary or Ron. They live in trailer home

I ordered and paid 137.00 to get sea slugs, they never delivered them nor did they return my money. I was told many times, they are waiting for a shipment but that's BS it's a scam. I contacted the BBB and the News so others don't make the same mistake I did.

AquariumCreations and Tom Hellwig will rip you off! The customer service is non-existent for good reason... they do not intend to provide the merchandise you purchase.

Several hundred dollars worth of fish were ordered from the online site and AquariumCreations never sent a thing. Nor have they provided a reimbursement.

Unless you want to give your hard earned money to a fraudulent organization, do not order from Aquarium Creations.

I placed an order back in April for a coral that they stated was in stock. It was about a $660.00 coral. I have exchanged about 40 emails asking for a refund or even compromising for a different coral. They have constantly emailed me back with empty promises about sending photos of what they have in stock. I have not received any of these. They have not responded to any of my multiple requests for a refund. I am now forced to contact my bank and report this as fraud. I would not use this company ever again!

I placed an order with them back in July. It is now October, and I have heard nothing. I have emailed them three times and called more times that I can't, but nobody answers the phone, nobody ever calls back, and nobody responds to my emails. Avoid this place. They're no gooed.

I cannot believe the story that I got from this shady $#*! company! Actually told me his son was in a motorcycle accident and then never answered a call or email! I had to get refunded by my bank! If i goto Florida i am going to punch this guy in the head! Nothing but a lying thief mf! Who lies about their son getting killed? Seems like a junkie just trying to get money for their next fix! I have contacted the BBB, DO NOT BUY FROM THIS COMPANY! Unless you like getting robbed! SCUMBAG!

Everything I've read here by other customers is totally believable by me. I really wish I'd read these reviews before I so foolishly dropped nearly $400! I got excuses about my weather not being good enough to ship my order for 3 weeks. This is only after I emailed inquiries because communication was nil. Then I was told to expect my shipment on a Tuesday when I paid extra fee for Saturday delivery. There's a reason I need it on Saturday! I was frustrated with this poor attitude and requested cancellation of entire order and a full refund. 2 weeks later, still no refund, and no response from company. I'm looking into legal options because this company should not get away with this.

THIS COMPANY IS RAN BY A BUNCH OF CROOKS! THEY WILL TAKE YOUR MONEY AND YOU WILL NOT RECEIVE ANYTHING NOR HEAR FROM THEM AGAIN! I HAD TO FILE CREDIT CARD FRAUD WITH MY CREDIT CARD COMPANY AFTER NOT HEARING FROM THESE CLOWNS FOR 3 MONTHS! GOOGLE THEM AND READ THE REVIEWS BEFORE YOU THINK ABOUT ORDERING FROM THEM, FUNNY THEIR RESPONSE TO THE BAD REVIEWS ARE THAT OTHER COMPANIES ARE TRYING TO GIVE THEM A BAD NAME, TOTAL JOKE! YOU CAN ALSO FIND MORE REVIEWS HERE, SAME COMPANY! https://www.sitejabber.com/reviews/aquacon.com

Do not buy from this company they are a total rip off I ordered three fish for 400.00 and its been 3 months no delivery or response. They deserve no stars for review. Buy at your own risk.

I ordered coral and shrimp from this company, no one answers the phone, or returns my calls. Emails after I sent one after waiting a week. They made excuses, I complained again the next week, they sent an email back about a week later stating they needed my debit card info again, I told them no that I wanted my purchase or my money refunded! I'm not paying for something I already paid for! Very bad customer service! How can we get these people in trouble for using so many people?

Ordered Hippo and Kole tang and 3 shrimp. Left numerous messages and emails inquiring about ship date. Seller was very poor with communication. Finally shipped after two weeks. Sent overnight upon delivery immediately open and Kole tang was dead. Hippo covered in Ick. Quarantined hippo with copper sulfate overnight, he didn't make it to the morning. One shrimp arrived the other two didn't. Although there was a small bag of sand After many calls emails the seller replied that he would replace the Kole Tang on my next order. Never acknowledged the Hippo or the two missing shrimp. Repeated emails and calls asking for a credit as I would not order anything else from this place have not been returned.