I adore this boutique, even if the wares are often beyond my budget.

The selection is somewhat minimal, but wonderful. I tend to purchase more in the way of housewares, but am always OOOHing over the sweaters.
I've saved almost every artful catalog they've sent, many years now... still coveting the velvet frock coat and Chinoiserie skirt from how long ago?

As mentioned - the customer reviews are extremely helpful, and don't get edited or removed if unfavorable, like some other online retailers seem to do. ;)

I have spent several thousand dollars at this store online the past 3 months furnishing a new home. After my last purchase, while awaiting the arrival of the merchandise, I noticed a sheet set was now for salle at at lesser price.
I contacted customer service, they didn't even read my email and said they can't "coupon stack." I resent email restating problem... 2nd email says."we cannot coupon stack." I wrote back telling them I just wanted a credit or adjustment to my credit card and please forward to a supervisor. One week later... NO RESPONSE! (Had similar problem at OVERSTOCK.COM and was resolved in one day - they honored lower price!) Was that too much to ask of Anthropologie?
Apparently, yes and this is one customer with discretionary dollars who will take her business elsewhere!

Gave Anthropologie another shot after banning buying from them for years. Much to my shock, they are not better but worse. Called kiting funds when the Co. Uses the $$ for 7days when Co's that are fluid process returns 1-2 days. Had to call, call my bank to get $291.21 returned. Horrid Customer Service, they should close their stores in the US & stay in UK. Overpriced, understaffed & everyone should read reviews & ban shopping with this Co. We the buyer are being duped if we ever step foot in a store. Lesson re-learned. I will spread the word once again.

I purchased a $2500 bed from Anthropologie three months ago. Delivery was finally scheduled for yesterday. We broke down the bed we had, cleared out our room and got our kids out of the bed at 7am because of COVID.

They left us with half a bed a phone number to call.

I have spent hours calling and sitting on hold, spoke to several people who directed me elsewhere, emailed Customer Service (with no reply), tried online chat all to be told to call back or try another number. I don't know what is happening. How is the world is this okay?

I exchanged emails with customer service regarding a discount that needed to be applied. They urged me to place the order online and promised to apply the discount once completed. It has been 2 months, and several chasing emails - the discount has not materialised.

Anthropologie has the absolute WORST CS of any Store I have EVER called in my life! Absolutely HORRENDOUS! ANNNND there is no higher Dept you can call when this HORRIBLE, so called, CS fails You! I don't expect everywhere to be as good as Nordstrom, but this is worse than the Dollar Tree! It's enough to make you NOT shop ANTRO, or FP! How do they stay in business with this % kind of CS!

I «chatted with their customer service team about an item I wanted to send back. I asked about shipping and they told me to send it back, keep my receipt and reach back out to get reimbursed. I thought this was fine, more of a hassle than any other company but fair enough. I did as they said and when I reached back to get the reimbursement, they denied it even after I provided them with the documented conversation of their collègue approving this. I have this far tried calling them, I have been hung up on twice and then I tried using their online chat function in which I was disconnected. They make so much money for overly priced items, the least they can do is follow up on their word.

I have ordered item from them on 7/12. The product page stated that it would be delivered within 3-5 days.
After about 4-5 days I have recevied email that order was shipped with the tracking number provided. Not quick turnaround but ok, everyone are busy now during peak season. After another 2 days I have checked tracking and I found the parcel has not even been picked by the carrier, so I decided to contact them then.
For my first contact email which was my reply to their order confirmation (so all order details were included), they have replied after about 3-4 days that I have not provided order number in my message so they are not able to find my order, so I have replied to them with my order number which was included anyway in my first message. Then after another few days of waiting they have replied that my order is delayed. Wow! Thanks for telling me that as otherwise I wouldn't be aware of this! They have said it will take another few days to investigate.
Today is 19/12 and order is still not delivered. I have contacted their support several times and they only reply with few days delay plus their replies are a good joke.
I really regret ordering with them. The product I ordered was a Christmas present which is unlikely to be delivered before Christmas, so will seek for full refund which will cause me wasting even more time fighting with them for a refund now.

Went to an Anthropologie store today to return an item I purchased at a promotional price. The woman at the register said it was a final sale and that final sale items are nonreturnable.

I was already well aware of Anthro's new, stringent return policy after being burned by it when they started implementing it in August. As a result, I have been more than careful to never buy a 'final sale' item ever again (which, per their policy, refers to any sale item that is further discounted, aka "sale-on-sale").
Clearly, this was not the case with the item I was attempting to return -- for I had double and triple checked that it was not a final sale when I purchased it. Still this sales woman was adamant.

So, either Anthropologie sneakily changed their policy again or this employee was horribly confused. Whatever the case, Anthropologie's once terrific return policy has become arbitrary and subject to interpretation by whomever happens to behind the register.

... the items I've purchased from Anthropologie have been soooo worth it! I saw beautiful wooden dining room chairs that have a vibrant painted floral scene on them {photo shown is from website}-- as well as a pair of funky New Balance sneakers that I just had to have-- I've had no problem with either purchase. Some of the prices of other featured items are a bit OVERWHELMING; but again, I'm quite pleased with what I've received.

I regret reading the other contributors reviews that stated they received 'poor customer service'. Thankfully, I didn't have the need to utilize them. And although I will keep those reviews in mind--I do plan on ordering again.

Ordering furniture from Anthropologie is a big mistake. Please don't I have had multiple items come damaged or just plain be refused to be delivered bc they insist on using Ryder delivery service. The drivers will lie one even mocked me for being stressed that they once again weren't going to deliver items. They refused to deliver a 5 pound chair saying the whole order was just too heavy and they couldn't do it. They lied saying there were scratches on my tables and I found out later the same delivery person said that was too heavy. He also said my curio cabinets were too heavy when they delivered with two people before the same exact cabinet. The response from management at Anthropologie was lackluster and like well we probably won't get them to fix this & it will just have to be rescheduled.

Not only did I have my wedding at Terrain and have been a shopper at all Anthro stores for as long as I can remember... evening going with my mom as a toddler... They have REALLY gone down hill. We set up a wedding registry at Anthro and had missing items, no information from who the sender was EVER so we would have to call and see who ordered every single gift, broken gifts, and then this Christmas they failed two deliver parts of TWO separate orders. One slipped my mind and the other was a gift that I would have never known hadn't gotten there if I didn't see it missing in the "thank you card" and have to ask her if she ever got it... It's pathetic frankly. How can your team mess up on every single experience I have ever had there in the last few years? Get it together... you are an expensive store. Your customer service and "quality of products" should MATCH that!

Ordered shoes for a Christmas gift on December 3rd. Said they would be shipped by Christmas. Weeks later, it said they were back ordered and would ship January 2nd. Then it was pushed another week, and another week, literally pushed to January 17th before i contacted someone. The rep said they are now in stock and would ship "very very soon". Next thing I know, I got an email saying my order was canceled because the item was out of stock. A month and a half waiting just for that to happen? I could've refunded and shopped somewhere else a long time ago. Huge waste of time and I don't like being lied to by customer service. Never shopping here again.

The Anthropologie store location on 50 Rockefeller Center is a racist store with extraordinarily racist employees. Terrible experience there that included racial profiling and discriminatory practices. The bigots at that store; Astra Rincon, Erin and Chamile are terrible but the store Manager Kelly is the absolute worst. Kelly is the epitome of racist micro aggression with her nasty attitude and extreme prejudice. Apparently asking for a store employee's name is akin to a "security threat" when asked by a black person. What a nasty little character she is. When notified about the incident Anthropologie corporate took no action. Very telling. Anthropologie is a racist, sham of a company that needs to be exposed.

Anthropologie - great clothes if you can get them and if (good luck) you can reach customer service. For years, Anthropologie was my "go to" choice for interesting, fashionable, "different" clothing items. But lack of service sent me to Saks, Banana Republic, Not Your Daughter's Jeans, JCrew, and other competitors, especially online.
Today, I decided to give it one more try because there were a few items I couldn't find elsewhere. Late last night (wee hours), I placed a major order. I woke up to find it was canceled! No explanation - canceled the entire order of over 10 items (not on sale). I tried to call customer service and was on hold for 40 minutes, then disconnected. I called back and selected the option for Anthropologie to call me back: never happened.
Then, I placed an order for three of the items - and it seems to have gone through. Separately, I placed an order for one more item - three times - and three times got a cancellation with no reason. I finally called the local store that told me the item is on back order (I knew that from the information online but placed the order - willing to wait).
OK, so these days, real customer service is hard to find. But Anthropologie seems to have reverted to a business model characterized by disdain for the customer, arrogance about its ability to get business with no customer service, and a total disregard for all of us whose money enables it to exist. Well, not this customer - not any more.