Amazon DE

Buyer beware - amazon.de is not safe to buy expensive items at!
I ordered a 700 sony camera lens, and when the box arrived, there was a rock inside it, no lens. I contacted customer support, and they said that I needed to go to the police, and I will get a refund if I give them the police report, so I did. Months have passed, and they are refusing to give me a refund, and finally today they have decided to close the case and said they would not give me a refund or send a replacement. No reason given. I'm at a complete loss, I thought amazon was safe, but they scammed me out of 700.

NO ENGLISH SPEAKING TECHNICAL SUPPORT
I have bought an item some months ago. Now it does not work properly. I don´t have the option for return, I just have two options: Call and chant with support.
They are both in German, even though I am located in Finland and Amazon.de is the site that sells to Finland.
I am extremely disappointend.
From now on, just gearbest!

CENSORSHIP ON REVIEWS
I have bought an Cordless Hammer Drill, listed indeed as ¨Hammer drill¨, I get a drill without hammer function.
I write a review about this issue leaving one star, my review is refused:
¨your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.de/review-guidelines¨.
Of course amazon whats just five stars reviews and doesn´t accept critics.
I will open a claim with customers associations.
https://ec.europa.eu/consumers/odr

WRONG SHIPPING INFORMATION FOR FINLAND
The shipping system to Finland is messy and confusing.

PURCHASES CANCELED WHEN YOU HAVE A GOOD DEAL
I have bought four articles at a really good price on Amazon.de. After two days, I get emails telling me that my purchases have been canceled by the sellers.
So, when you make a deal the seller cancels.
Better Gearbest.

THE PRICE INCREASES DURING CHECKOUT
Many articles show a lower price first, after checkout they are increased in the price without notice

THEY BLOCK YOUR ACCOUNTS WHEN YOU HAVE SOME GOOD DEALS
I have bought a couple of article in promotion, I have checked out and after that, they have blocked my account and I lost the deal, so the price increased.

Fast delivery for 1-2days or 1week. And very good items in this website. They have items for every person.

I created my account on amazon.de and buy item and in 1min they blocked me... Amazon texted me that I need to proof my balance of gift card... Why they didn't ask it when I was uploaded it? So when u put ur own money to balance =everything is ok... when u wanna buy items for ur own =they blocked u!

I ordered an iPhone for 930 €, on the day of delivery the parcel was delivered to someone else's name and I could not find the parcel! Amazon support staff promised to return my money, but after long waits, calls, letters, visits to the police to lawyers and attorneys, they didnt return my money! Still! Worst experience of my life

Good service, but shipping costs are too much. They are even offering you amazon prime, in order to get a free shipping, but after you pay for prime, you see that shipping price is the same (10 eur for a flash drive). That's too much.

I cancled an order that was made by mistake only 12 houers and it was impossible!
And... it is impossible to send back the orderthe packes was sent back to me again
And they do not care they want it back to their hands inorder to give me back my money

Horrribl amazon de!

Disaster! Scam! Avoid!
They managed to take the payment from my card but failed ever since - the promissed delivery date has passed, customer service advised that it will take two more days, but again no delivery! Then they cancelled the order and said the refund will take 10 days! Disgusting! Shame, shame!

The last thing I recommend you is to choose this site. The product you want to buy is the most exorbitant product of the market, moreover for months to wait, as well as the vendor to see if you want to see the discretion. It's a disgraceful site to make all of this happen to you. If you do not want to experience infamy when there are hundreds of companies in the market who sell the products you want, stay away from here. I think it's a friendly recommendation.

Amazon.de is extremely careless and ignorant when it comes to packaging - they simply use whatever old bag they have lying around, throw your order inside and ship it - no bubble wrap of fragile items, not extra insulation for sustainable bags that can easily tear, not even using the appropriate size box/bag emaning that the items inside get smashed before they even arrive. Plus they have no customer service to contact, offer no refund for damaged goods, basically they don't care about their customers whatsovever so the experience is the worst possible and you'll be better off avoiding purchasing anything from them, trust me - tested a couple of times, so it's no a review based on a one off pruchase experience, but on repeated disappointment with the last few orders. I've learnt my lesson now and hopefully can save someone a bit of pain sharing this.

Scammers
Scammers. By far the worst of all the amazons I have to deal with (. Uk,. Fr,. It,. Com). The business model is TO MAKE THE CLIENT WORK for them. Horrible experience, worst than Chinese shopping websites!

amazon.de are absolute scammers, i bought 3000 euros of giftcards with coinsbee a company in germany, after i added them to the amazon account and ordered it was blocked and the order cancelled and i was told to provide info the bank card attached to the account belonged to me, i got a letter from my bank confirming ownership of the bank card ect and now they they need to see the 'proof of transaction' of me trying to buy the stuff from amazon via my bank i told them this is not possible because the order was fully paid in gift cards now they have totally ignored me and keep talking nonsense on the phone SCAMMERS this has been ongoing from september 2021 how is this theft legal

Stopped use this platform, i found it most expensive and not safe place for shopping as they support scam. Also if you leave negative reviews even if you have a proof of the problem, they don't post on their review section. I have been scammed with micro sd card, after some time i found this is a fake card because couldn't fill up that space as a fictional 512gb, i sent complain, no answer from amazon, i tried to put review about it they did not publish. So my solution is DO NOT USE THEM!

Most horrible service ever experienced. Ordered 2 items 18th november that would be delivered 22th november. Contacted amazon 22th november that we did not receive anything and that the tracking status did not change from "Package left the facility". Their response: wait till 30th november and contact us back. As to be expected, again nothing received any tracking status did not change anymore. Will never order here again. An order placed the 18th november and almost 2 weeks later no update, no goods received.

All I wanted was 3 packs of Life Savers, I am an American living in Germany and went to Amazon.de to order lifesavers. I received a Amazon.de gift card from my friend for Christmas so I figured I would use it to purchased said lifesavers.yet when I tried to make the purchase I received this response from Amazon:

"Your account is temporarily on hold.

During this time, you won't be able to access your account, use any Prime benefits or gift card balance, or place orders. To regain access to your account, you will need to confirm details related to your payment method.

We took this action because either the Amazon gift card or the Amazon gift card balance that you are using is in violation of our "Terms and Conditions"."

In no way was in violation of these "Terms of Service". It does not appear that using a valid 14-digit voucher code for an Amazon.de gift card violates any of the listed terms of service for redemption. As long as the gift card was purchased legally and has not yet expired, it can be redeemed on the Admitted Websites for qualified products, and any remaining balance will be credited to the gift voucher account until the expiration date. It is also permitted to use multiple gift vouchers per order and combine them with one promotional voucher per order. Additionally, gift vouchers cannot be redeemed for further gift vouchers or Kindle subscriptions, and gift vouchers or their balances cannot be transferred to another Amazon.de customer account or paid out in cash.

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Now I give Amazon.de my terms:

I will continue this battle for my lifesavers, and will stop at nothing. Not only do I want my Amazon account taken off hold, but I demand that the order be provided for free with postage paid.