AllergyBuyersClub

Update: After this review was seen by an employee I was called and told a UPS pick up could be arranged as long as I pay for the shipping.

I was cool with that. I was then asked to take this review down!

Ok. Whatevs, lets see how this goes...

UPS comes with the label for just the humidifier, not the second box of filters.

I like my UPS guy, he knows Im chronically ill and cant really leave the house much so we arrange a way for him to get the second package after Allergy Buyers Club sends him the label info, without him having to disturb me.

I got a phone call from ABC about my return, I then informed the rep that only one label was sent. She seemed frustrated (I know, sending return labels in retail online sales IS like turning water into wine!)

So a day or two later UPS guy gets the second box.

Then I wait. The boxes were mailed out 1/24, nothing from ABC. I look at my credit card no refund.

I phone them once again (4th or 5th phone call Ive lost count)... I have to explain everything again to the new rep and she asks if I just refused the package? No, I didnt open it but wanted to send it back because my husband bought me one for the holidays.

After a few minutes on hold, I was told my return was processed and should be credited to my account in 2-3 business days.

Its not there yet, Im still waiting.

This company may seem great if you don't have a problem with the product, but their customer service when you do have a problem is TERRIBLE! I bought a Quiet Pure Whisper HEPA Tower air purifier from them that was rated in their ad as "up to 50 decibels." I thought: Great! It's small and nice and quiet for the bedroom. When the item arrived it was much louder than the unit I have in the living room, which is 50 decibels. I called ABC and they said: Oh, no. That one is rated 58 decibels. I said that's not what you ad said, and I bought it because it was supposed to be so quiet. Plus when I turned it on in a room were I had the another air purifier running on low, it did nothing to aid that unit in keeping the air clean. I told them I was sending it back and, since I bought it because it was supposed to be so quiet, I expected a full refund including shipping back since their ad was not accurate (I included a copy of the false ad). They charged me for return shipping it back! So they advertise falsely and aren't honest enough to cover their mistakes. This is not a company with integrity. Don't buy there!

I wish I'd read all these reviews BEFORE purchasing something on Allergy Buyers Club. I purchased an air purifier after reading all the "amazing" reviews about the filter on their own site. I even chatted directly with their customer service rep who also recommended that particular air purifier. It took forever to arrive, and when it did it was HORRIBLY constructed, made of cheap plastic, and the interior electrical panel was held together with tape. Not even electrical-grade tape, but office quality cellophane tape. This was a $600 supposed high-quality air filter, so of course I immediately wanted to return it. Except, I was held to a 15% RESTOCKING fee, AND I had to pay for return shipping. Return shipping was almost $100, and the restocking fee was another $100! I would've kept it just to try not to waste $200, except for the fact that it was a dangerous product & potential fire-hazard. So I angrily shipped it back.

I left an honest review of how bad the air filter was on their site, and oddly enough my review never showed up. So clearly AllergyBuyersClub filters out all the negative (read: HONEST) reviews, and only post the favorable reviews of their products. Which I question are even real reviews, I honestly can't imagine ANYONE being ok with paying $600 for a cheap plastic hunk of junk held together with tape.

This is a fraudulent company with horrible customer service and a unconscionable return policy. STAY AWAY!

I've been in a 4 month mess with this company. First I called to have them confirm the filters I was buying for my airpurifier. I was assisted and was assured that I would get the 25% discount that they were offering on the website. AFTER I purchased the items I was told that it didn't apply to the filters I was buying. I fought to have them honor the discount. Then they sent the filters to me and they were for the wrong airpurifier. I spent months of phone tag trying to get this clarified. In the end I went to the manufacturer to get an answer. Then I had to go through returning the filters. I was sent a shipping label and told that the minute they received notice that they were on the way back the refund would hit my account. 3 weeks later and I had to call again to insist on the refund. They said they missed it cause the filter had gone back to the manufacturer instead of them. THEY SENT ME THE SHIPPING LABEL. I first ordered the filters in January. Now it's May, I've been through a horrible allergy season without my air purifier - have since had to order a new one - still have not received the refund for the wrong filters - still don't have the correct filters and now they say that they don't carry them. Please find another company to work with!

I can hardly believe the owner/boss of this company is so unprofessional as to play the pity card as an excuse for bad business practices. Even if it's true that the poor woman has terrible health problems, sharing it with the public does not inspire confidence in her ability to right the ship. Suck it up and fix the business, or close it down. Don't make the customers pay for the troubles with long waits, no communication, unavailable product, unrefunded-for-extended-periods-of time money, etc, etc. And especially don't reply to the review with the same canned "we've had problems but now we're back on track" message. Do you think I don't remember reading that last month? Just another example of the mindbogglingly terrible customer service. It's almost as if the 'company' is really just one person doing things the old fashioned way with paper files, and is drowning in heaps of misplaced, forgotten, slid-off-the-desk-into-a-pile orders and callbacks and backorders and refund requests, and just can't keep it all straight or keep up with it. Almost nothing else would explain the agonizing interactions I've had with them these past two months, all for one three-item order! Sad, bad, shop someplace else.

This is the second bad experience I have had in dealing with Allergy Buyers Club, and it's a doozy. I ordered an expensive air purifier. I have severe MCS and I stressed, when ordering, that it was critical that the machine arrive in a timely fashion. I was told it would take 10 days. 5 for the machine to be produced by the factory, and 5 more for shipping. As it approached 2 weeks, and no shipping or tracking notification had been sent, I contacted Allergy Buyers Club to find out... why the delay? The staff member I spoke with said... Oh! It can take 7 days for the machine to be produced and 5 to ship, and she would contact the manufacturing company to see when the tracking number would be sent. I didn't hear back.

So I called the next day and told another staff member the circumstances, and I was cut off. I called back and asked to speak with the person, again, and was told that she would call me right back... no call back!

So, I called the manufacturer, direct... I was informed that the machine was back ordered, and they wouldn't receive any machines for at least several days and then it was an additional 4 days of shipping. So now I am looking at potentially 3-4 weeks before I received the purchase.

1) I was outright lied to, as they never even contacted to manufacturer to see why the machine wasn't shipped. The machine wasn't even available.

2) Allergy Buyers said the machine was made to order by the manufacturer, which took 5 days...(which is bull) as the manufacturer representative I spoke with, said the machines were to be shipped their facility.

I will never use ABC or any online distributor, again. Always go direct to the factory, it's worth the additional charge. I have had great experiences going direct to the factory... after all, it's their product and reputation.

My first experience with ABC, they didn't return calls, they didn't respond to requests for information on expedited shipping quotes and more.

Avoid them! Save yourself the hassle.

Purchased an IN STOCK item. Website claims next day shipping for in stock items. I had to call 3 times to get my paid item shipped a full week later. I had to keep pushing for information and finally the call center woman talked to her manager and came back and told me the item would be shipped tomorrow. I copied below their claim for shipping.

DO NOT PURCHASE FROM THIS COMPANY!

QuietPure by Aerus HEPA Tower Air Purifier with FREE Bonus HEPA and Carbon Filter
H9 AP HTOWH
Cleans the air in spaces up to 325 sq. Ft. Includes a combo HEPA filter and honeycomb carbon filter. Includes one bonus FREE HEPA and carbon filter. Details

Save $30 Plus Get an Extra HEPA and Carbon Filter Free For an Additional Year's Worth of Filtration - $49.00 Value!

Availability: In Stock. Ships Same or Next Business Day.

I was surprised to see the negative reviews so I decided to share my experience. I was shopping for a new air purifier for my six year old son who suffers from allergies and asthma. I purchased the IQ Air from AllergyBuyersClub.com after trying the product for a week we decided it just wasn't the right one for my son's bedroom. We contacted AllergyBuyersClub customer service and spoke with Tyler who was SO helpful. After explaining our son's allergy problems and that we didn't love the IQ Air Tyler recommended the QuietPure Home Air Purifier and explained that this unit has an App and Air Quality monitor we can use to monitor his bedroom. Tyler arranged for us to return the IQAir (for free I might add) and sent us the QuietPure Home. We received the new QuietPure in just two days it was easy to setup and SO super quiet. Within just a couple hours you could tell a major difference in our son's bedroom air. The app is great the product is great and we had no trouble returning the unit we didnt like. I would recommend this product to anyone and my experience with AllergyBuyersClub was great!

Please, do not purchase from this company. I wish I would have seen this page before I bought a 500 dollar Aerus Pure&Dry air purifier and degumidifier combination. First of all, the instruction manual is literally written in badly translated English, and hard to understand some parts. It also has incorrectly labeled instructions for what the buttons do, and contradicts itself a lot. The product worked ok for like 60 days, then it literally started icing over and freezing, for no apparent reason. When trying to contact their virtually non-existent customer service, they gave me the run around after asking several incredibly vague questions about it. The unit is still under warranty (has 1 year warranty) but they force the customer to pay over 100 dollars to send it back when they sent a defective product... Most reputable companies will send prepaid shipping labels, remember that. Anyway, after I became annoyed they wanted me to pay for the 100 dollars for shipping on this 500 dollar machine, I politely asked them to reconsider just sending me a prepaid label and explained that the product was clearly defective and still under warranty. She refused and said 'we're pretty strict on making customers pay their shipping.'
Wait, so you're strict on making customers pay to return a defective product? WHAT?
Anyway, when that became clear, I said I would pay the shipping and just wanted a refund on the machine, to which she agreed and gave me an RMA number. Literally a few seconds later, she said they couldn't refund my money at all. I am very disappointed with this pathetic company and have contacted my bank to try to reverse the charges on this piece of junk. Stay away from them, and as others have said, try to buy locally. On a side note, Amazon.com has most of this stuff and Amazon has an amazing return policy with no hassles, especially if the product is defective or breaks during the warranty period.
Heed my advice and do not buy from AllergyBuyersClub.com and save yourself the money, time and the headache.

I placed the order for Alen Fit50 filter and 2 QuietPure filters on 11/16. I received half of the order on 11/26, but the Alen filter never arrived, according to the email update, they were supposed to arrived at CA at the same time. So I called Allergybuyersclub today to find out more.

Your sales Rep. Dale not only unhelpful, but was a great sales to suggest customers to take the business somewhere else. He cut me off while I was explaining to him what happened, when he entered the UPS tracking number in his computer, I knew he noticed something was wrong from his pause, so I entered the tracking at the same time and noticed the package went from Texas to IL, the ETA turns 12/4. Instead to tell me or explained to me, he told me he had no control over the order because it was shipped from the vendor. When I questioned him about the ETA ship date from the ABC website (mine is 20 days now), he told me that was the reason they don't show ETA. (Even it stated ship same or next business day) so I asked him if ABC all hands off once the customer placed the order, his answer was Yes. When I questions him why the package went to IL, he questioned me how I knew that, I told him I'm seeing it on UPS; then he said oh we don't control the routing. I tried to tell him when I ordered the filters from PX exchange, they were also shipped from Alen but it took less than a week, is there anything wrong with this order? He disputed it right away, so I said then there is no different for me to order from other places. He answered No. I have been working in Customer Service sector for 20 years, it's very important that a sale representative understands he is the company when he is talking to customer; therefore, show some empathy and take ownership. There are different ways to explain a CS issue.

I have ordered 3 Air Purifier from ABC, because of the California Fire, we decided to order the extra filters, now I don't feel bad to order filters from Amazon anymore. And I understand why AllergyBuyersclub has 1.9 out 10 rating in resellerratings.com