AllergyBuyersClub

In an era where companies work hard to build a good customer service reputation. This company does not know the meaning of good customer service. Some one else called them a fraud in their review and I would have to agree. I tried to return an item and they would not respond to my requests to return the item. After many phone calls they finally sent me a RA # but they charged me a 25% restock charge and I had to pay for return freight. Run away from this company and find some one more reputable to deal with.

I only wish I would have read reviews before I purchased from them.

Allergy Buyers Club listed an item on their site as "in stock" and ready to ship. I chose them for that reason, because on the manufacturer AirPura's site the same item was listed as a 3-4 week delivery. After a weeks time and the order status still listed as " processing" I called ABC. Their rep told me "Oh, AirPura just told us they're 3-4 weeks out". After 3-4 weeks the item is still listed by ABC as "in stock". DO NOT BUY FROM ABC

God help you if you need to return anything to Allergy Buyers Club. I unknowingly purchased a defective, loud, leaky $400 dehumidifier that had been falsely advertised as quiet. (A customer service rep later confirmed that the decibel level advertised on their website was incorrect.) Despite the false advertising and the faulty product, the company refused to guarantee that they would pay the return shipping. They said I could mail the dehumidifier back, but they wavered on whether they would pay the return shipping costs or not. The worst part of this whole fiasco was getting bullied by a customer service representative named Angie. I wish I had read the reviews on this website before purchasing anything from them.

I ordered this pure and dry dehumidifier online on a Sunday. Thought I had done everything all right but received an email telling me that my order was incomplete? So went back and tried ordering it again and got another email telling me that my order was incomplete? Checked my credit card and yes I just ordered 2 units. Called the 1 888 number and was told that I had to wait for Monday to solve the problem. Needless to say that it took 10 days to get my money back on my credit card. Moral of the story do not order on Sunday or Saturday as you will get some automated message that is incorrect.

Tony

Perhaps not the cheapest, but these people are great at helping you find what you need and stand by their products. I buy my heaters and air purifiers and such from them as do my friends and family. I had something arrive without legs and even though I took a couple of months to open the package (my fault), I contacted the company and the leveling legs were on my porch the next day. LOVE this company (unlike Appliances Connection my personal nightmare - My point is that a deal is not always a deal - with Allergy Buyers a deal IS a deal!)

I was sent the wrong item. Which was very expensive pillow. Yes, I opened the box so technically I shouldn't be able to return them. But I did. In the email it was stated my order would ship out that morning. It didn't so I called the following day. I was told it ships directly from the manufacturer and probably would ship until after the new year. That would put it almost thirty days out. I am not impressed, and I haven't even received the item I was just honest enough to return 'opened' pillows

Very helpful when your in the market to purchase. Had an issue with the Pure Air combo after a few days. 3 Customer service reps were so rude. I asked for a supervisor. The last rep told me she wore many hats & she was it. She would mail me a return label to send back the machine. 9 days later I haven't received it. It was mailed from Virginia to Philly. I am totally disgusted with this company. I called Pure Air & they contacted Allergy Buyers to contact me. It was useless.

I bought one set of Rejuvenite pillows long ago at a mattress store and loved them. After replacing countless cheap pillows in the guest room, I decided to buy another set of Rejuvenite pillows. Still expensive, but the best price after shopping around was with AllergyBuyersClub. The transaction was easy and shipping was surprisingly fast. I don't even have allergies... but I would definitely recommend this company for their excellent prices and service.

Interesting and informative website with many products listed --- however... user reviews are screened and my review of a humidifier was never posted (Pure Guardian H4500... shows ZERO user reviews and one critic (employee) review.) Since I believe scathing reviews are useful -- and they won't post them --- the site has less utility. (They could always add a comment and rebut a review if they don't agree with it -- but you just won't see it --- because they won't post it)

They have live on-line chat also, but after about 5 minutes -- they just ignore you and move on to a different customer...

I've purchased several high-ticket items over the past 10 years. I don't trust their internal product reviews, but after searching all review sites, the products I have purchased were delivered quickly and functioned well. However, in the middle of December, I purchased a humidifier. I received the confirmation. Then nothing. This week I chatted with Kellie in customer service. She couldn't locate the order or my NAME, despite my history. I emailed her the order. The following day, she emailed and said the 3 digit code I entered was wrong and the payment was rejected by my bank. End of story. No interest in facilitating the sale. I believe the bank thing bogus, because I've never encountered payment software that will confirm an order until every single detail is correct. They keep sending you back for corrections. But ultimately, its rotten customer service to blame the buyer and then kiss-off the sale to any customer, much less one with a history. I'm moving on, and I suggest any potential buyer do the same.

Spent 1400 on equipment, sales were good, ordered replacement filters, opened them and they smelled like they had been stored in a musty basement for years, called to get them replaced and was told that they can't replace them because I was one week late in telling them that the filters were ruined. I was proactive and ordered them before we needed them and when I opened the box and smelled them called and was told sorry your a week too late for getting replacement filters. Find another company that values you and your Loyalty after they sell you the expensive equipment. Do not use or believe the hype of the website. BUYER BEWARE

I placed an order for a water filter online on a Sunday afternoon. By Tuesday, I still hadn't received any order confirmation or shipping info. I called and spoke to some. She told me my filter would be shipped that night and I would receive an order confirmation that night and shipping info in the morning. Nothing. I went through this process 3 more time with different representatives and no one ever got back to me once. Finally on the Following Monday I got someone on the phone who told me that they didn't have that filter in stock. If you do use them, make sure that they check their stock before submitting your order and waiting around for a week for nothing.