Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 101,938

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
796
value
8,810
shipping
8,800
quality
8,794
This company responds to reviews on average within 1 day
Mississippi
1 review
0 helpful votes
Follow susan F.
Unfollow susan F.
Send Message
Share Review
Report Review

Great website, easy to see all choices and condition of books.

Date of experience: January 15, 2021
Florida
1 review
0 helpful votes
Follow Thomas B.
Unfollow Thomas B.
Send Message
Share Review
Report Review

Concerning trepidation about the security of my transaction and my information

Date of experience: January 15, 2021
Minnesota
1 review
0 helpful votes
Follow Sam M.
Unfollow Sam M.
Send Message
Share Review
Report Review

Tricky to find all books by same author, had to recheck google to see you had the other one, as it did not come up on search under authors name

Date of experience: January 15, 2021
Oregon
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Send Message
Share Review
Report Review

I love that Alibris found better deals for my overall shopping experience.

Date of experience: January 14, 2021
Colorado
1 review
0 helpful votes
Follow Eric Y.
Unfollow Eric Y.
Send Message
Share Review
Report Review

Great depth of inventory
January 15, 2021

Great depth of inventory. Enjoy shopping and browsing. Always find something fun/meaningful!

Date of experience: January 14, 2021
Alaska
1 review
0 helpful votes
Follow Ben L.
Unfollow Ben L.
Send Message
Share Review
Report Review

I placed an order, logged off, came back with a new passcode, and the order was gone. I don't believe it. So, that's why I did not order a second book. I think your computer is not working right.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2021
Virginia
1 review
0 helpful votes
Follow Leasha T.
Unfollow Leasha T.
Send Message
Share Review
Report Review

Not able to use my coupon, which every dollar adds up on college texts.

Date of experience: January 14, 2021
Washington
1 review
0 helpful votes
Follow Terre Z.
Unfollow Terre Z.
Send Message
Share Review
Report Review

Easy, fast, never have had a problem with any order

Date of experience: January 14, 2021
North Carolina
1 review
0 helpful votes
Follow Hart B.
Unfollow Hart B.
Send Message
Share Review
Report Review

The site is intuitive to use and makes it easy to find what yo are looking for.

Date of experience: January 14, 2021
Florida
1 review
0 helpful votes
Follow JEAN D.
Unfollow JEAN D.
Send Message
Share Review
Report Review

I was not treated respectfully as a customer expects. Alibris does not allow mistakes so if you hit buy and need to cancel within 30 sec they won't let you. I had to $50 for a purchase I did no want.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2021

EASY AND FAST, I LOOK FORWARD TO SHOPPING HERE AGAIN
December 31, 2020
Previous review

EASY AND FAST, I LOOK FORWARD TO SHOPPING HERE AGAIN.

Date of experience: December 31, 2020
Washington
1 review
0 helpful votes
Follow Michael V.
Unfollow Michael V.
Send Message
Share Review
Report Review

The site was easy to navigate and I was able to quickly message a seller.

Date of experience: January 14, 2021
Washington
1 review
0 helpful votes
Follow Genavieve B.
Unfollow Genavieve B.
Send Message
Share Review
Report Review

This was an easy experience
January 14, 2021

This was an easy experience. I hope to shop here again.

Date of experience: January 14, 2021
Missouri
1 review
0 helpful votes
Follow Carol U.
Unfollow Carol U.
Send Message
Share Review
Report Review

The price was fantastic
January 14, 2021

The price was fantastic. The order process was quick and easy.

Date of experience: January 14, 2021
Texas
1 review
0 helpful votes
Follow robert U.
Unfollow robert U.
Send Message
Share Review
Report Review

I found my latest trial to navigate your checkout difficult, perhaps because I am not very good with these thing. Maybe my next try will be better. I tried Amazon recently, and could not

Date of experience: January 14, 2021
California
1 review
0 helpful votes
Follow Carol M.
Unfollow Carol M.
Send Message
Share Review
Report Review

Alibris has been my go-to for many years. Reliable and customer friendly, I can always count on finding what I'm looking for at a crazy low price. Thanks, Alibris!

Date of experience: January 14, 2021
Ohio
1 review
0 helpful votes
Follow Linda E.
Unfollow Linda E.
Send Message
Share Review
Report Review

Your selection is outstanding, but there is a problem in resetting the password. The pictures you need to choose cover the verify box. I finally tried the audio function and it made so little sense and was so noisy I had to keep trying until I found something I could type out for you. After all this my order was deleted. I needed to create my order twice in order to check out.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2021
Colorado
2 reviews
0 helpful votes
Follow Toni L.
Unfollow Toni L.
Send Message
Share Review
Report Review

Very Good shopping experience
January 14, 2021

Very Good shopping experience. Im so glad I found Alibris and got the book I needed at a great price.

Date of experience: January 14, 2021
District of Columbia
1 review
0 helpful votes
Follow Sheree G.
Unfollow Sheree G.
Send Message
Share Review
Report Review

Website user-friendly; prices are great (less than most bookstores); easy and quick to purchase books

Date of experience: January 14, 2021
California
1 review
0 helpful votes
Follow Dorothy Y.
Unfollow Dorothy Y.
Send Message
Share Review
Report Review

Simple search with adequate descriptions of the conditions of the books.

Date of experience: January 14, 2021
Pennsylvania
1 review
0 helpful votes
Follow Helen Z.
Unfollow Helen Z.
Send Message
Share Review
Report Review

Just started
January 14, 2021

Just started. Will save further commentary until books arrive.

Date of experience: January 13, 2021