Sitejabber Website Reviews and Complaints
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AlibrisReviews 102,474

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
806
value
9,033
shipping
9,023
quality
9,017
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Great source for old and out of print items. Vendors are easy to deal with and shipping is usually very fast.

Date of experience: February 26, 2021
New York
1 review
0 helpful votes
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The ordering pages are totally confusing, as are the "savings" I only stayed with it
Cause I'd already spent so much time.

Date of experience: February 26, 2021
Indiana
1 review
0 helpful votes
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Has been a convenient, pleasant experience so far.

Date of experience: February 26, 2021
California
1 review
0 helpful votes
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Amazing prices, amazing experience
February 26, 2021
Updated review

Amazing website and many options to pick from! The prices are amazing, the items you'll discover is just dang cool.

Date of experience: February 26, 2021

Amazing website and many options to pick from!
February 12, 2021
Previous review

Amazing website and many options to pick from!

Date of experience: February 12, 2021
Romania
1 review
0 helpful votes
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All good
February 26, 2021
Updated review

Item arrived all good, delivery time was good too.

Date of experience: February 26, 2021

Easy to buy, maybe too easy
February 8, 2021
Previous review

Easy to buy, maybe too easy

Date of experience: February 8, 2021
California
1 review
0 helpful votes
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Easy to find what you are looking for and good selection.

Date of experience: February 26, 2021
Texas
1 review
0 helpful votes
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I love this site
February 26, 2021

I love this site. I am in two book clubs and your book business is very helpful.

Date of experience: February 26, 2021
California
1 review
0 helpful votes
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Good prices and selection
February 26, 2021

Good prices and selection. Delivery has been consistent.

Date of experience: February 26, 2021
Ohio
1 review
0 helpful votes
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Book search was easy
February 26, 2021

Book search was easy. The navigation of your site and checkout was simple, and straight forward.
Thank you.

Date of experience: February 26, 2021
Minnesota
1 review
0 helpful votes
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Fabulous price ($5 for new hardcover) and low shipping costs, which I got even though my order wasn't over $25, as some retailers are wont to do.

Date of experience: February 26, 2021
Virginia
1 review
0 helpful votes
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Alibris has a fantastic selection, and it's always nice to build my library and support independent booksellers at the same time.

Date of experience: February 26, 2021
Florida
1 review
0 helpful votes
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Great Experience!
February 26, 2021
Updated review

I purchased a hard-cover book at a extremely fair price. The book and the process was just as described. Thanks!

Date of experience: February 26, 2021

Surprisingly easy
February 12, 2021
Previous review

Surprisingly easy.

Date of experience: February 12, 2021
Ohio
1 review
0 helpful votes
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Quick and easy to find items and reasonably priced.

Date of experience: February 26, 2021
Virginia
2 reviews
0 helpful votes
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Its ok should be able to store credit cards an change email

Date of experience: February 26, 2021
Virginia
1 review
0 helpful votes
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I added some items for checkout but they disappeared after some time. Maybe they are set to timeout?

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2021
Florida
1 review
0 helpful votes
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Quick and easy I bought from you before and it has always been a pleasure

Date of experience: February 26, 2021
Wisconsin
2 reviews
0 helpful votes
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I had a free book, then I didn't
March 28, 2021

I had a free book, then I didn't. I ha a coupon, then I didn't. Must I join the nefarious Capital One to get a discount---no thanks. It has take3n me a long time to order because I kept getting wrong password etc and writing this has increased the time in order to purchase. You are good for one more try when I want a book but if I continue to have this much trouble--well, I am sure you understand.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2021
Virginia
1 review
0 helpful votes
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The books that I wanted were easy to find and quite reasonably priced.

Date of experience: February 26, 2021
Michigan
1 review
0 helpful votes
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I enjoy the selection, the ease of finding what I'm looking for.

Date of experience: February 26, 2021
Rhode Island
1 review
0 helpful votes
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Shipping was expensive...
February 26, 2021

Shipping was expensive... This was the reason for 4 stars

Date of experience: February 26, 2021