Alba Cars

Josh was incredibly helpful and knowledgeable in assisting me with my car purchase. Their friendly and professional demeanor made the buying process a breeze. I highly recommend working with this person for anyone in the market for a new vehicle.

Purchased my second car from Alba - thanks to Dan for the assistance in helping me find the right car. - He went above and beyond and helped me from selecting the car until it was handed over to me. Hassle free and took time to answer all my questions. Well done to the team!

The car purchasing process was smooth and efficient. The sales team was friendly and informative, making it easy to find the perfect car. I appreciated the transparency throughout the transaction and felt confident in my purchase. Overall, a great experience!

My dealings with this company has been shocking... Put a 5,000 dirhams deposit down they then went and subsequently sold the car to someone else. Coming up to 2 weeks now and not replying to me and being evasive. If anyone is reading this please use Cars24. Amazing service they deliver the car much cheaper and great customer service!

You walk into a their showroom with a clear idea of what you're looking for in a car. You're greeted warmly by their staff and will refer you to one of their salesperson who listens attentively to your needs and budget.

Went to their showroom on an evening after seeing the AD online. Was attended by a representative Mr. Ha***n and showed the car to me. I confirmed my reservation and booked the car by paying 5000 AED.
Just when I am filling the details, he says he added me to a whatsapp group and says he is gotta go now( It was 6 in the evening and may be his shift is over). That's it, he just left and I was sitting there with no assistance or anyone attending.

Later on, the process looked decent with the WhatsApp group and Mr.S** from the after sales was very helpful initially explaining the details of each process and I was feeling good that I am getting some updates and response from the group and specifically from Mr.S**.
Fast forward to the registration day, the people responsible for the registration process were unprofessional and delayed the registration by a day. These guys were straight away lying to you about the registration. To further not delay the delivery, I had to go to the RTA place myself to collect the number plates from their registration Guy. To my surprise when I reached the showroom, there was no one there to give my vehicle handover.
Now, I have paid to do a 50% tinting from them itself and post-delivery when I checked it really didn't look like 50 percent as I was able to see things inside my car with the tinting( I am using 50% for the past 8 years). I did try to confirm this with Mr.S** and he affirmed again that its 50 and was not ready to consider otherwise.
Took my Car to an authored 3M tinting place and verified the tinting is not 50 percent and I felt like I was really cheated by providing the wrong info or providing goods or service with incorrect specs that promised. If I hadn't verified it directly from other place, I would still be believing their words.

Overall, some of their staffs are not transparent and they do not take responsibility or accountability unless you prove it to them like this. You really don't want such things when you buy a 200k AED worth car from a dealer like them

Exercise caution when dealing with ALBA Cars Dubai UAE.

I purchased a vehicle from them in February, and the front camera was faulty from the outset. They assured me that they would procure the necessary part for months. Despite my numerous follow-ups through WhatsApp, there has been no response from them in recent months. Now, they claim that the car has been in my possession for an extended period, refusing to assist me in obtaining the defective part initially.

Regrettably, they have not shown a genuine interest in resolving my concern

The service is the worst, the handover process of the car was a big failure, failed multiple times to deliver on time, delivered without fixing any of the highlighted and agreed issues to be fixed before delivery, car was sold under the fact its accident free while after inspection it had a major accident. Refused to fix the issues reported and claiming its my problem i didn't do inspection for the car myself. So forget about the hassle free and warranty things they are advertising, in reality its a big lie. I used to be a regular customer with them, but unfortunately, this will be my last time dealing with them and i strongly recommend no one to ever deal with them. Don't trust their beautiful pictures or statements, its safer to choose another preowned certified car that really provide proper service. My main problem is the bad and desciving attitude came from the most senior levels so for me its not a personal rare experience, its a company attitude. Take care everyone

Never recommend Alba Cars to any of my contacts service is so poor.A genuine customer will feel the same what I personally experienced. I was interested in a Nissan Patrol paid a booking amount of AED 5000/- after making the payment.Sales man literally picks up a trump card and says you have two options one is you have booked the card this amount is for reserving the car but no guarantee if any one comes with cash we will give the car to them.Next option this is confirmed booking you will not get a refund if bank deal is rejected then you will end by loosing this money.

Downpayment if you are paying by credit card then there is a catch they will try to take 3.5% credit card charges which is illegal when I said give me in writing manager agreed to waive it off.

Cashier is another ridiculous guy who has no clue of customer service arogant and when i asked him politely a customer is infront of you for more than 10 minutes and you are doing nothing.Cant you ask them why he is waiting for and he says I was aware calling us by our name.Then he claims he was working on something but in reality just was staring at the screen without acknowledging the customer.

Bank approaval from Emirates Islamic Bank came they were not trusting the bank and want money before delivery of the car even after Bank Manager spoke.At the time of vehicle delivery one only key was handedover and when asked for the second key they claim vehicle came with only one key.

Totally irresponsible sales team disappointnment the same accounts guy was the man who was texting giving directions as though as a customer I owe him something.This is a show off used card dealer and not at all customer friendly.First phase finance guy has to be terminated or should be placed in some other area not in the front line.

Proactive till make we a deposit/advance payment.
They don't have any obligations on our deposit or promises.
Very rarely responded on follow-ups
Promised to refund.
Waited for 1.5 month, with frequent reminders and follow-ups.
Promised to refund.
Car sold to some else.
Given 1 star review on google.
Threatened to change to 5 Stat.
" Will not refund the deposit if no ‘5Star' (review) given."
I refused to give a false review.
My AED5000 gone.
Are they doing business legally?
As per T&C of 'sitejabber.com' understood its against the Law.

Lessons learned:
1.) Exists a new type (to me) of business. Selling product is secondary, customer satisfaction is the least. Priority is to collect the 'advance payment' and find reasons not to refund. Maintains the business by recruiting cyber team to respond/reply for the negative reviews saying " No such person in our list visited''.
2.) Don't rely on the 'Star Ratings'. Be careful and get own experience.

We got a Maserati from them. Two weeks after purchase car broke down, they clearly ran no tests on it prior to selling despite confirming they did. They held no accountability and just refused to do anything. We paid for a warranty (very expensive) and in the end we used this to fix the issue. Alba cars delt with the fix, but they brought us the car back with a big scratch on the front. We chased them but they stopped answering messages or emails. One year on we find the service pack is useless and a scam as we can't use it. Stay away from this car seller.

Best place for all your car needs. They assisted with my trade in and the purchase of my new car the process was easy and the team support and guidance was amazing. Can't thank them enough!

Definitely if you have the idea of buying a car alba is the best option, they have the best service, many options and they will help you choose the best one.

I recently purchased a used car from Alba Car Dealership, and I couldn't be happier with my experience. The salesperson, Osman, was friendly and knowledgeable, and he helped me find the perfect car for my needs and budget. The dealership had a great selection of quality used cars, and the prices were very competitive.

I also appreciated the transparency of the dealership. They provided a full report on the car's history and condition, and they were upfront about any issues or repairs that had been done. The financing process was smooth and straightforward, and I received a fair and reasonable rate.

Overall, I had a great experience at Alba and I would definitely recommend them to others looking to buy a used car. They have a friendly and professional team, and they made the process of buying a car easy and stress-free. Thank you, Osman and the team at Alba Car Dealership!

5* service for me! A placec you should visit if you're looking for a wide selection! Smooth purchasing experience! If you're looking for great service, better consider them as they were really helpful, fast and professional.

I am definitely grateful to alba it is a great service they give you and the car is in good condition

I purchased a Volkswagen Golf GTI few months back and the vehicle was absolutely clean. The staff was very friendly. Hoping to do business with Alba again!

They service is fantastic. The salesman Osman is good. Also Darpan was of great help. I would recommend everyone for this.