Alba Cars

Exercise caution when dealing with ALBA Cars Dubai UAE.

I purchased a vehicle from them in February, and the front camera was faulty from the outset. They assured me that they would procure the necessary part for months. Despite my numerous follow-ups through WhatsApp, there has been no response from them in recent months. Now, they claim that the car has been in my possession for an extended period, refusing to assist me in obtaining the defective part initially.

Regrettably, they have not shown a genuine interest in resolving my concern

Just got my jaguar F 2 weeks a go From Alba cars and it was a beautiful and amazing experience
The whole team was extremely friendly and welcoming. They explained throughly about the history of the vehicle very clearly to me
Iam so grateful for their honesty
If you are looking to buy a used car in dubai. I highly recommend alba cars
Thank you so much alba team

The service is the worst, the handover process of the car was a big failure, failed multiple times to deliver on time, delivered without fixing any of the highlighted and agreed issues to be fixed before delivery, car was sold under the fact its accident free while after inspection it had a major accident. Refused to fix the issues reported and claiming its my problem i didn't do inspection for the car myself. So forget about the hassle free and warranty things they are advertising, in reality its a big lie. I used to be a regular customer with them, but unfortunately, this will be my last time dealing with them and i strongly recommend no one to ever deal with them. Don't trust their beautiful pictures or statements, its safer to choose another preowned certified car that really provide proper service. My main problem is the bad and desciving attitude came from the most senior levels so for me its not a personal rare experience, its a company attitude. Take care everyone

Thank you so much jordan for making the sale of my car easy.
He negotiated afair deal for my car and guided me throughout the whole process
Thank you alba cars. I'm looking forward to working with you gain.

I can't be more happy with my dream car BMW x6 that I got from alba 4 months ago. Thank you guys I needed to do service on my car and Stephanie helped me with my free service information after all this time they are always helping me with my questions

The Alba team has made my buying experience incredibly easy. It's been such a breeze dealing with them. Their sales and customer support team are amazing!

Alba has great service! Osman was really helpful and attentive. You can really see how thorough he is in explaining what process you're going to go through and will be there to answer your questions. Just the best!

Great experience from the beginning until now. If you need hassle free car buying process, this is the place to be. From greeting at their reception until delivery and after you feel the warmth. I was personally taken care by Josh and saw. They are experts from their fields. They will take care of you and your new family member. I'm really glad I chose Alba cars and I'm enjoying my drive beauty. Cheers guys! You guys rock!

Albacars is by far the best in terms of service, price and quality of the cars. Most importantly they are honest, transparent and straight foward about the cars condition, expense and tomeliness.
I highly recommend alba cars

Was hesitant at first, but finally bought a car from Alba Cars and was really impressed by their services. Everyone was very friendly and took care of all my needs. Special thanks to Chloe in helping me get my dream car!

Never recommend Alba Cars to any of my contacts service is so poor.A genuine customer will feel the same what I personally experienced. I was interested in a Nissan Patrol paid a booking amount of AED 5000/- after making the payment.Sales man literally picks up a trump card and says you have two options one is you have booked the card this amount is for reserving the car but no guarantee if any one comes with cash we will give the car to them.Next option this is confirmed booking you will not get a refund if bank deal is rejected then you will end by loosing this money.

Downpayment if you are paying by credit card then there is a catch they will try to take 3.5% credit card charges which is illegal when I said give me in writing manager agreed to waive it off.

Cashier is another ridiculous guy who has no clue of customer service arogant and when i asked him politely a customer is infront of you for more than 10 minutes and you are doing nothing.Cant you ask them why he is waiting for and he says I was aware calling us by our name.Then he claims he was working on something but in reality just was staring at the screen without acknowledging the customer.

Bank approaval from Emirates Islamic Bank came they were not trusting the bank and want money before delivery of the car even after Bank Manager spoke.At the time of vehicle delivery one only key was handedover and when asked for the second key they claim vehicle came with only one key.

Totally irresponsible sales team disappointnment the same accounts guy was the man who was texting giving directions as though as a customer I owe him something.This is a show off used card dealer and not at all customer friendly.First phase finance guy has to be terminated or should be placed in some other area not in the front line.

This car dealership in Dubai is top-notch! The cars on the lot were all in excellent condition, and I was impressed by the wide selection of luxury and high-end vehicles they had available. I also appreciated the no-pressure approach of the sales staff, they were very helpful and informative. I would highly recommend this dealership to anyone looking for a luxury car in Dubai, you will not be disappointed!

Very accommodating costumer service. Just ring them up to check out the car you're looking for and see if its available with them and they will take care of your needs from start to finish. Highly recommended.

I had deal with them about a year ago & sold my car. They are super professional and fast! Smooth and successful car buying experience. I appreciated their attention to detail and the no-pressure approach. I am very satisfied with my purchase! I recommend you visit them as well!
It was a good experience, especially with Jack.

I was thoroughly impressed with my car buying experience. The salesperson was patient and informative, helping me find the perfect vehicle for my needs. The finance team was also incredibly helpful, making the paperwork process quick and easy. I left feeling confident in my purchase and would definitely recommend Alba to others.

I recently visited Alba Cars dealership in search of a new car and I was thoroughly impressed by the level of service and professionalism I received. From the moment I walked in, the staff were friendly and attentive. They took the time to understand my needs and budget, and helped me find the perfect car for me. The salesperson, Chloe, was particularly helpful. She was knowledgeable about the cars on the lot and took the time to answer all of my questions and address any concerns I had.

I recently brought a 2019 Jeep Wrangler from Alba. It was one of the best car buying experiences I've ever had. Hayden was my sales guy and he was terrific. Not pushy at all, just willing to help anyway he could. Answered all my questions and was willing to show me any car I wanted to see that day. Had the pleasure of doing a test drive too. Couldn't be happier with my purchase, would absolutely recommend!

Im so grateful with all alba team because the sales and after sales team specially Stephanie has been really helpful even after 8 months I got my car.

Thank you Alex, great service, professional and trustworthy.
Albacars remains my number number one showroom for used cars in dubai
They are so honest and their process is quick and easy

I've had the best support from start till end with the team without having the need to do anything at all. They were all extremely supportive. Thank you ALBA team.