Airbnb

My experience with Airbnb with this owner was terrible. I booked for one week, expecting a one bedroom condo with complete kitchen. I examined the pictures carefully, texted the owner making sure the kitchen was usable with a possible grill to cook on outside on the property. The notes said road noise.
Upon arrival I found a comfortable bed, the kitchen barely had enough utensils for two people yet just functional. The chairs at the breakfast bar were not made for someone with any kind of back issues, there was no back support to them at all! The rug on the living room floor had no pad underneath and I slipped several times. The chair on the desk in the picture was really a sofa table with a chair much too low to work as a desk. The couch was the hardest thing I have ever sat upon.
I am a disabled person with moderate back issues. This condo clearly doesn't not meet federal ADA requirements. I pointed this out to Airbnb which fell upon deaf ears.
I tried for 3 days to cope in this condo yet Monday morning it became clear I was not able to work in this environment. I contacted the owner who agree to refund my four nights that I did not stay and the admin fees of $150. Grateful, I agreed to leave early so she could have the placed cleaned and re-rent the place.
I called Airbnb to claim the credit the owner and I agreed upon. They argued with me, would not refund the admin fee, said the owner decided I should only get 3 nights refund instead of 4 that we agreed upon.
I spent a couple of hours on the phone with several Airbnb agents to no avail. I was not going to get my$375 back, $250 admin fee plus one night of $125 plus tax. I then filed a dispute with my credit card company, included the text messages and emails where I was promised the refund; then to my incredible dismay the credit card sided with Airbnb!
I am still fuming mad that I was cheated out of this money plus 3 horrible nights of road noise so loud that I could not sleep at night. Even with white noise, the freeway noise outside the windows was quite loud and could easily be heard over the white noise.

On top of that I was in a beautiful city for a week with no place to stay!

I am ditching my credit card company and I will never consider Airbnb again! To be blatantly cheated like this just isn't right!

PS - the Airbnb host can delete all bad reviews from their individual hosting sites.

Once i encouterd the horrible host experiences( Alges, Portugal)
The host( owner of apartment) behaved so childish with temper.
Help-support in Airbnb just suggested to progress in Airbnb Resolution Centre.
But the method of Resolution Centre is only for the host protection flow.
And not for the guest raised matter.
So inflexible.
Anyway i could terminate my Airbnb activities easily by resignation.

For instance... hiding he negative profile details about the host's apartment.

1. limited hours shower usage( does not specify any in host's house rules...)
2. Host's Frenchman boyfriend frequently visit/stay and behaves childish...
And make loud noise until mid-night, complaints towards guest( explicit he is not proper contact person in Airbnb business community)( does not specify in host's house conditions...)
3. Horrible smell from neighbor, all the time at entrance and the lift space.
( does not specify in host's house conditions...)
4. Made loud noise and conversation after their dinner until 12 mid-night everyday
This is explicit rude towards guest members( does not specify in Host house conditions...)
5. Host gave the duty the guest to buy the breakfast bread.
( does not specify in host's house conditions...)
6. When i lost the inner room key, try to cheat me the compensation amount.( EUR 80)
( lost itself... my fault explicit, gave the appology and offered compensation)
( behave as SCAM/Fraud... simple key, not registered in Key product manufacturer)
Asked tourist police about the reciept appropriateness; "the contents of reciept is not
Sufficient as official"( because the lack of contribution No.)... behaved as SCAM
7. Gave the temper several times as child, even the host exceeds age 60... ha ha...
7. the review by the host is Not true... behaves fraud.

I was serving as a Peace Corps Volunteer and evacuated from Uganda, East Africa March 18th because of the Coronavirus. Upon my return from Africa, I began staying in a motel on the outskirts of Lexington, Ky., my home of residence. After nearly two weeks of staying in the motel, I decided I should start looking for another alternative of accommodations because of the expense. I found Rachel Calderon's AIRBNB online and decided to make the reservation. After I confirmed the reservation with a credit card, Rachel Calderon emailed me and informed me that she has a toddler and her and her spouse would be around most of the time. She expressed concern of my health status, and I assured her that I am fine and not contagious. The next morning I contacted Peace Corps regarding my accommodations and informed them of my intentions of relocating to Barbourville. They discouraged me of doing so because of the potential health and liability risks I was subjecting myself to, so I immediately cancelled the reservation. The cancellation policy states "Free cancellation until 14 days before check-in (time shown in the confirmation email). If booked less than 14 days before check-in, free cancellation for 48 hours after booking, up to 24 hours before check-in." I was well within the window of opportunity to receive a full refund. I have since received notice that Rachel Calderon is refusing to issue a full refund my money, which is a little over $500. I have since began the disputation process with my credit card company and notified AIRBNB. It is not only irresponsible of R. Calderon to accept guest reservations without first making them aware of a very young child who will share the quarters, it is fraudulent, because the guests are placed in financially binding position where she can steal their money if the guests don't want to risk their health or be liable for a child's.

On AIRBNB the accommodation is titled "Cozy Room for Rent Close to College and downtown," in Barbourville, KY.

Airbnb charged me after they promised they would not. They explicitly stated they would not (twice confirmed in writing), and they did it anyway. After they did it, they denied wrongdoing even after I showed them what they had previously stated in writing. I have to raise the issue with the credit company now. I had to leave the Airbnb because the Airbnb host was harassing me. The Airbnb host is not a well-adjusted person. I have booked into six Airbnb's to date and interacted with many others online. My experience is that hosts are difficult people to be around, desperately needing money, are using Airbnb against local public policy (and will note that only on upon arrival), are probably violating rules or regulations for their mortgages or home insurance, or they have other guests that are problematic as I experienced (e.g. Poorly behaved, messy, mentally ill, coming and going at odd hours, staying up very late). I find it difficult living in a house with people like this. Also, the terms and conditions of Airbnb protect the hosts and do nothing for the end customer who also takes risks. I have since abandoned using Airbnb. I have found the same hosts advertising elsewhere for much less. But I have since returned to using hotels for the obvious known benefits. With a little research, hotels offer far better value, better locations, and are typically more reliable. For example, I recently booked two months in a brand new Hilton that has an on-site gym, great inclusive breakfast menu, nearby laundry facilities, beautiful view, lots of spaces to work, daily cleaning, etc. It was less costly than what good Airbnb rooms go for. I called ahead to request a room away from the elevator or in a quiet area. They were happy to accommodate. Also, in hotels, it's easy enough to make a request and get the help you want or need to make it a good easy stay. The good hotel people are trained to help out their clients and there are clear standard and rules for all. So, given that hotels are becoming more accommodating (e.g. They'll supply a mini-fridge, etc.) I can't see why Airbnb would be an option for me any longer. Generally, my experience with Airbnb is that they're rubbish and their customers (the hosts) are solely out to make money rather than run things like a legit alternative to standard approaches such as long term stay in hotels, resorts, and so on. The hosts don't identify with what they do. It is just about money. Also, I have always found an equitable solution while working with hotels. Hotels are after all legit regulated businesses with standards and employees who are most often educated in hospitality. I was attracted to the idea of putting my money in the hands of the Airbnb property owner, but I no longer see value in that in any way. I don't think Airbnb is a good company based on their policies and the way they handle things. In the end, I abandoned my room and lost over a thousands of dollars on a single bad Airbnb host.

My experience with this organization was not good. My neighbor decided to rent her apartment as an Airbandb. The person she rented her apt to, through Airbandb, brought a large, loud, aggressively barking dog with him, which disrupted multiple tenants in our building for 3 days straight. The barking, which was violently loud, continued non-stop for an unrelenting 10-12 hours during the day. As someone who works from home, needless to say, the noise and stress this caused was palpable. I reached out to Airbandb and followed their outlined instructions to make a complaint. The response I received, via email, was ridiculous. The person who responded to my complaint was named Kelly, and she informed me that I should "contact the host directly" about my complaint. Why does Airbandb even HAVE guidelines to lodge a complaint about a host using their service, if all they're able to do is respond with the words, "Talk to them yourself"?! This made little sense, so I responded that I had no such contact info, and clearly the host was not there--that's why they were able to rent out their apt in the first place, because they are NOT AT HOME. Somehow the Airbandb employee seems to have not thought of that. I was gracious and patient in my follow-up to Kelly, yet her second and final response was to simply tell me that she could not provide any contact info for me and that, in her words, "This matter is now considered closed." Wow. So not only was I dismissed and not offered any guidance on a very big and immediate problem, but curt rudeness was added into the mix, disguised in a business-like, formal tone. Again I ask--why does Airbandb even offer a place to lodge a complaint if they are only going to tell someone to talk to the person who uses their company themselves? (Side note: I left notes on the apt door and tried to knock and speak to the person staying there who had the loud animal-- and so did other neighbors. It was all we could do. They never answered their door. That's when I contacted Airbandb, to no avail.) I would not call this organization exactly helpful, by any stretch, and I'd be very concerned to discover anyone who lives near you might be using this service. If any problems of noise or aggressive animals arise, Airbandb will pass the buck right back to you. Be prepared.

I am taking that after our experience in Dallas Texas this company is a scam. They have allowed people who RENT apartments to list them on their site. They do not own them, they rent them in apartment buildings that have a NO AIR BNB statement in their lease. So here you go...
We are reps out of the Dallas Market. We were going to be there for 2.5 weeks. We booked 1 month in advance. We show up that night, notice that there is no cooking supplies. We go to the grocery and buy food and cooking supplies since we will be there for 2.5 weeks. We get back and are unloading the groceries. I notice the fridge is warm. I mess with the temp and hope it gets cold. Morning comes and all our food is ruined. We message the person that we rented from. No response.

Oh and before we arrived she sent a note stating wifi was down but that someone would be coming to fix it. Now, back to the next day.

When we still get no response, we look back at a review that has been on there since after we booked, about 2 weeks before. Person was claiming that the fridge did not work and that the internet was down. They also commented how they found out that the people were being evicted. So, I call the office manager. Yes, they are being evicted for not paying rent and for leasing out the air bnb when they were not allowed to. This now makes sense as to why there is nothing, not even a trash can, in the apartment. I go back that night and start looking around. There is not even an internet box so the internet has been taken out. We lost all the fridge items we bought. The stove and oven didn't even work so we would have not been able to cook anyway. There was NO internet so we would have not been able to do any work. This was clearly a scam. This same person has 7 other places listed on AIR BNB and they have not been taken down. We provided a letter from the manager and pics etc. Now, get the best part.

We move out and into another place. Now we are being harassed by the person that had the first place that we stole a $200 decanter and towels. Oh and the best part, AIR BNB is siding with them and want us to pay this person. Ummmmm no! I guess that AIR BNB is supporting scammers now. What a sad company. Oh and let's stop and think for a min. There were not even trash cans in the place so why in the world would there be a decanter? Something to think about AIR BNB.

AIR BNB, you will probably remove this but don't worry, there are so many other places that I will be posting this

In the past, my business trip to Barcelona was canceled during the height of the coronavirus pandemic. This happened due to objective reasons: flights were canceled, the country went into lockdown. There were no problems with the owners of the accommodation booked through the Airbnb service, they immediately agreed to return the money. The money quickly returned to my creditcard, with the exception of the service fee, which Airbnb, for some reason, decided not to refund. A corresponding appeal was created in support, where I was offered two options, to return the money to my creditcard or to get a promotional code for future bookings, which would be really helpful due to tough situation in tourism industry. I took their side and agreed to get a promo code that was valid for one year. As a result, I decided to use this promo code recently, because as you know it was extremely problematic to do it before, almost the whole world is in lockdown, travel is virtually unavailable. It turned out that the promotional code expired about a month ago, the programs for extending promotional codes due to the pandemic do not apply to my promotional code for some reason, my request to simply return the money to my card according to the first scenario was refused. In fact, the company fraudulently stole my funds, providing me with a promotional code that was physically impossible to use during its validity period and unreasonably refusing to renew it, although they stated that all promotional codes will be automatically renewed until the end of 2021. I strongly advise evading this fraudulent company. (My promocode EXZJPABW)

Airbnb disabled my account without any explanation back in June 2015. Well I think it was back then since I don't login into my Airbnb account that often. Anyway, I've had used my account twice since creating my account in 2014. First time when I booked an apartment in Europe and second time when I booked another apartment in the States. On both occasions, I received great reviews from the apartments owners and I wrote great reviews back about them as well. Everything was going smoothly. Two months ago, I wanted to check apartments in Europe again, but when I logged in, it prompted me with a message telling me "my account has been disabled please contact support". I contacted support thinking it was a simple mistake. However, they replied, "We've reviewed your account and determined that you have violated Airbnb's Terms of Service. As a result, we've decided it's in the best interest of our community to deactivate your account. We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issues".
At first I thought it was a joke, so I replied back and asked them to elaborate on how I violated Airbnb's terms of service. No one replied to my email. I emailed them again without any reply. So I decided to go on twitter. After my first tweet, they replied and said they are going to look into my account. After few hours they sent me another email stating the following: "We regret to inform you that we'll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s). This decision is irreversible and will affect any duplicated or future accounts. Please understand that we are not obligated to provide an explanation for the action taken against your account. Furthermore, we are not liable to you in any way with respect to disabling or canceling your account. Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed. We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issues".
Now I started to get really angry because Airbnb is treating me unfairly. I haven't done anything wrong. And as I said before, I've only used my account twice with no problem what so ever. I think it is my right to know why my account was disabled. They just stopped replying to my emails. Very unprofessional

Not sure what has changed at Airbnb, but in 2014, when I rented my cabin in a very strong rental community (my cabin is almost always rented) they seemed really good. I stopped through the winter, and started renting again in the summer of 2015, and through February of 2016, it has been a NIGHTMARE! I have had many times I simply call up customer service to get information, and have gotten absolutely wrong information. But THE WORST thing is that the guests they send me are HORRIBLE! 5 of the last 6 I had to make a damage claim on, as they either damaged my property, or left it un-clean and I had to claim an extra cleaning fee. The guests also consistently either lied or did not know how to use the Airbnb website, and would consistently put down fewer guests than actually stayed at my cabin. The DAMAGE CLAIM process is a JOKE! It is almost not worth it, as I yet to have a guest, even for a measly $50 say "yes, we did ruin your bed sheet, and will pay you the $50." Everyone of them are in denial, and just want to say they did not do it, instead of being honest. Customer Service is a JOKE. I STRONGLY suggest paying more and using VRBO/HOmeaway, as I have never had one bad guest, have never made one damage claim, and customer service is GREAT! Also, if damage occurs, I simply document it, send it to the renters email, let them know the amount, wait for thier feedback before making the final decision, then take what I feel is appropriate. I AM IN CONTROL OF WHETHER I LOSE MONEY OR NOT, AND I HAVE LOST A LOT OF MONEY USING AIRBNB'S CLAIM SYSTEM! I have delisted, despite the fact they charge nothing to me to rent my cabin, and bring me renters. Doubt I will ever be back.

AirBnB are a bunch of liberal sheep that ban conservative Americans from using their site. DO NOT use this anti-American service!

My husband and I stayed at an AirBnB, where, on our very first day within hours of our arrival, the downstairs neighbor shoved a passive aggressive threatening letter under the door stating that the hosts have not fixed the insulation in the apartment, as a result of which the neighbors downstairs hear all of our footsteps in the lounge, kitchen, and bedroom areas. In fact, the letter itself says the neighbors downstairs have made it a habit to serve every single AirBnB guest of this host with the letter, so that the hosts will do something about it! At around 9 PM on our first day, when I was walking to the kitchen to get a glass of water the neighbor downstairs started shouting at us through the floors to stop walking and hurling insults. As a consequence, we had to tiptoe through the whole apartment through the most of our stay. To tell you the truth, we felt so unsafe that we were ready to call 999 during our stay if the yelling neighbor ever decided to knock on our door. It was THAT bad! We did contact the host as soon as possible on the very first day of our stay stating in detail how the neighbor verbally harassed us and how we have to tiptoe around the apartment now so that he doesn't start yelling at us again. The host said he would take care of the situation but nothing was done at all. Neither the host nor AirBnB took any steps to protect us from harassment. In fact, both the hosts and AirBnB's negligence allowed this verbal harassment to occur in the first place. Because despite previous reviews mentioning the insulation issue with the neighbor and the neighbor's behavior AirBnB allowed this host to continue to rent this place out to unsuspecting guests like us. When we contacted AirBnB about this they stated that they can only give us a $200 coupon for the verbal harassment and bullying we suffered at one of their properties! I'm sorry but a $200 coupon is unacceptable and frankly offensive! My and well as my husband's personal safety and well-being is worth more than a $200 coupon to me. And I don't think it is asking for too much to expect AirBnB to value their customers' personal safety and wellbeing more than a $200 coupon especially when their own negligence in supervising the hosts' property allowed this harassment incident to occur! I'm writing this review because I want to highlight AirBnB's negligence in allowing this verbal harassment to occur despite previous reviews mentioning the insulation issue with the neighbor and the fact that AirBnB, as a company, puts a $200 value on their customers' personal safety and wellbeing to warn future customers.

Airbnb customer service is as bad as it gets. I was on a trip abroad that was interrupted by COVID-19. I had booked Airbnb lodging in January and checked-in in February, 2020. I had to urgently leave the country and lodging before being trapped when the borders of the country in which I was located closed in March. Even so, Airbnb refused to provide me with a single penny of a refund for $400 in prepaid nights that I could not stay in the foreign country. Airbnb publicly posted that they want to help protect hosts /and/ guests against losses due to unforeseen circumstances. Yet their COVID "refund" policy clearly indicates that the pandemic could not be foreseen at the time that I reserved and checked in, but Airbnb refused to provide a refund. At one point, they tried to make it seem to me like it was the host's fault that I did not get a refund. Yet, Airbnb also refused to return the unearned portion of their service fee in my payment. That is dishonest.

Also, during the COVID outbreak, they would only speak to guests via messaging. But they took several days to respond via message. My "conversation" with Airbnb took nearly 2 weeks to complete, with very little opportunity provided to exchange questions or remarks. Initially, after the host refused to provide a refund, the Airbnb rep ignored my request for a review under extenuating circumstances, told me the "decision was final," and ended the message thread prematurely. To restart the conversation, I had to get back into line which took FIVE more days of waiting before a new rep responded to my request.

My case clearly fell within Airbnb's stated extenuating circumstances policy as a traveler affected by national border closures. But they ignored that. They did something else which further demonstrates their dishonesty... AFTER the COVID pandemic was announced, they wrote a NEW policy, specifically for COVID, which they used to exclude innumerable legitimate claims under their previously written extenuating circumstances policy. They are playing fast and loose with their guests' money, and in this case, the health, safety and possibly even lives of its guests. It spoke volumes to me, when in my 3 month trip with several bookings for lodging, transportation and activities, Airbnb was the ONLY provider which refused to grant me a refund. ---Of note, Airbnb has moved into the hotel arena... in my experience, small hotels have begun using Airbnb to book hotel rooms. When the guest arrives, the guest discovers the surprise situation and deals with the associated problems. The whole set up is a sham. ---For those considering using Airbnb, you should be aware that innumerable (most) hosts do not offer "breakfast," despite this being advertised Air Bed and Breakfast. People are better off going to a real bed and breakfast, or just booking with a hotel to start with.

I used to think that these reviews were exegerated but I can assure you that they are not. Airbnb is a horrible service.

I booked a trip to another country. Upon arrival at the airport, my host sent me a message that there was a mistake and the appartment was actually not available. This was a horrible inconvenience especially since the language in the country was not english. Turns out the host didnt actually cancel so they took my money anyway.

I raised this to AIRBNB on 2 occassions. There was hardly any sympathy and instead i was advised that someone will get back to me on 2 separate occasions. Well it gets worse, the case has now been closed and noone has even attempted to get back to me.

This is called stealing from your own customers. So let me give you some options. You have other apps such as: VRBO, BOOKING.COM, HomeAway, FlipKey, HomeStay, OneFineStay, HouseSitting, VillasDirect, Outdoorsy, HometoGo, VacayHero, VayStays.

The point is there many options such as above. Do not risk an important trip with Airbnb TRUST ME. Booking.com is probably the safest bet out there. I certainly will be sticking with them from now on. As soon as i get my money back.

#AVOIDAIRBNB

The idea is swell. The implementation is horrible. The infrastructure to their service is non existent. My host confirmed two months in advance of my overseas trip. I checked two days before departure to learn the host had cancelled my lodging without telling me. AirBNB did not alert me either. That is a product, infrastructure issue. I tried to book with another host who showed immediate confirmation. I discovered not only was that not a true confirmation, but that host had not owned that property for two years. Again, an infrastructure issue. No one is monitoring the lodgings and the hosts. PLUS there was no way to write a review on that host because the lodging was cancelled.

Now let's get to customer service. They were useless. All they did is send me emails to dwellings I had already discarded. They would not offer more than a standard $200 to help with my booking which was for two weeks. $200 wouldn't even cover two days of any of the other residence. So, I could not afford any of the appropriate last minute lodging and Air would not help.

There was one host who had 7 appropriate lodgings. I asked Airbnb support to contact that person to see if any of her lodgings were available ASAP. I was about to depart. They said they would and two days later, they still had not come through. I was already in country staying in a hotel.

My third week was to be in another country on the beach. The night before arrival, the host sent me an email saying the sand fleas were over abundant, bring bug spray. Don't lounge on the beach. There was limited and poor wifi, almost no taxi service and no restaurants in the area. I was supposed to taxi from the airport, go to a supermarket, then get to the lodging with all my cooking supplies for four days. I had to cancel but was financially penalized. Air would not intervene or even address the issue. I lost over $500.

To make matters worse, any refunds took four contacts to initiate. The company needs to fix their software application to do the checks and balances on hosts and cancellations. The company needs humans to monitor and work with hosts to provide a standard level of service. The company needs to allow disappointed travelers to comment on hosts even if they don't stay at the lodging. But mostly, Air needs to monitor their hosts constantly and penalize those who damage their brand by misbehaving.

This was my very first time using Airbnb, so I honestly didn't know what to expect. Well, my experience was less than pleasant. First, on arriving at the airport, my host had not sent my keypad information for check in, so after reaching out to them, I waited 45 minutes at the airport. They finally called and gave me the code. On arriving at the destination, the code did not work. I then reached out to them again letting them know. It started to rain and I was stuck outside for 25 minutes just hoping they'd respond soon. The host drove by smoking a cigarette and said, oh, I didn't know you were staying here. They then sat in the car for another 3 minutes with their windows rolled up all while I stood outside in the rain with no shelter. They then said sorry we gave you the wrong code. Upon entering after finally checking in, I did a walk through in the place. Now the place looked exactly like the pictures. The issue? There were roaches and 2 other types of bugs all inside. Roaches, stains, and holes in the bed, roaches in the bathroom and a dirty shower curtain. All of the dishes and silverware were covered with old hard food. The kitchen sink was clogged on both sides. The patio door also did not open. I chose not to sleep in the bed given the circumstances, so I slept on the couch. 5 nights of the most uncomfortable sleeping I've ever had. I decided to continue my stay without contacting the host again because I didn't want to be put in a situation of me looking for another Airbnb or a hotel at the last minute, also, I didn't feel comfortable requesting a refund while I'm staying in the place I want a refund for. After I had checked out, I let the host know I did. I didn't get a response at all. Not how my stay was, if I enjoyed myself or anything. I then decided to request a refund. I initially paid $422 and I requested just $100. The host never replied, after 4 days of waiting, I decided to escalate the situation by contacting airbnb's support help. I did, it took them 3 days to respond and they told me they have no control over refunds and it's left to the host to issue a refund if they want and also they issue how much they want. No help to me at all. This has ruined all future endeavors of me using Airbnb. Also, I won't give any names, but the place I stayed was in Denver Colorado. I hope this helps others of deciding whether or not to use Airbnb.

I booked a place in New Orleans in october for a stay that would take place in december, everything was great, hosts were nice, house was true to pictures. A few days after getting home i received an email from AIRBNB saying they have released my $250 deposit and it would show up in my account within a week. I never received it so i contacted airbnb and they claimed that it should be there and this is now my banks problem. I contacted my bank who said this was airbnb's problem. When i contacted airbnb again they were apologetic and said that they themselves had contacted my bank and everything should be fine, of course it was not! My bank NEVER received anything from them! I told airbnb this and they sent me some letter that they apparently sent my bank saying that they have in fact allowed me to receive my deposit back, my bank said they would give me a temp amount until they got the proof from airbnb.
It is now APRIL! And i just got charged the original amount on my credit card again ($1620) which included the deposit! Because my bank never received proof that they were giving me back this deposit... i called airbnb to file a complaint and the guy i spoke with said hed have to send it to a different department because he cannot deal with something like this at his position and the department he's sending it to has NO PHONE NUMBER! NO PHONE NUMBER?! A WELL KNOWN INTERNET BUSINESS COLLECTING PEOPLES MONEY AND THEY DONT HAVE A PHONE NUMBER?!? He claimed i will receive an email from them and i can tell them whats going on there... UM NO I DO NOT WANT TO TALK TO "A PERSON" VIA EMAIL, I WANT TO SPEAK TO AN ACTUAL PERSON AND FIND OUT WHERE MY $250 IS!... I DO NOT RECOMMEND AIRBNB! -TERRIBLE

My partner and I have used airbnb for years both as hosts and as travellers across 4 continents. While we have loved many wonderful hosts and delighted in hosting guests, we have stopped using airbnbn in favour of booking.com due to airbnbs unethical management. You need to be aware that by using airbnb you're supporting a company who:
1. Has an arbitrary review process. We wrote a review of a nightmare host who had positive feedback. Our review didnt appear, we had to manually check for it. We had to contact Airbnb to ask why. They said that they should have emailed us, and when it turned out they failed to, they investigated why our review wasnt published. Turns out the host had objected, and Airbnb had published her review on us, but not ours on her due to a technicality (we pasted a text message our host had sent us). We were happy to revise our review by simply removing the pasted phrase. Airbnb wouldnt allow this. I dont know of any serious site that conducts such a one-sided arbitrary (and faulty) review process. This was highly likely the reason our nightmare airbnb host's feedback didn't feature anything negative - she uses airbnbs arbitrary feedback process to block reviews. So you can't trust reviews on airbnb.

2. airbnb see nothing wrong with renting out properties that have been stolen. Yes, you read that right: stolen. Check out the campaign on sumofus and other sites. Airbnb will rent you property that by international UN law have been stolen in Palestine. Many have written airbnb asking them to comply to the law, a petition has been handed to them (over 150k signatories to date) and used other methods to get Airbnb to cease their unethical and illegal practice, to no avail.

My fiancé and I had a horrific stay in a home. Coming into the stay we had a note listing all chores we needed to do in the house and if they weren't completed then there would be a price which i found very uncomfortable. It also stated our check out was at 11 am. We had no hot water in the shower and sinks. Till the end of our stay one of the bathrooms still didn't have hot water. In the master bedroom bath one of the shower heads didn't work. The main reason why we chose to stay in this place was for the pool. The pool and jacuzzi was ice cold. We were willing to pay the additional charged and asked for the heater to be put on; it was NEVER PUT ON. With that being said we couldn't even enjoy the pool. During our stay there were people blasting music and working on a roof before 8am. I have a one year old sleeping so that is very disrespectful to my family. Lastly as stated before we received a note stating our check out was at 11. At 9:30am we had someone in the backyard power hosing the side of the side of the house AGAIN where my child was sleeping. When we approached the person they said our check out was 10. We called the property manager and they said that was an old note... if that's the case why would that note be posted in different places. If that was the case then everything on that list is invalid. This stay was the most uncomfortable and most annoying stay. I reached out to air bnb customer support and they basically didn't care and refunded me only 70 out of the 500 i spent. When i told them i didn't feel it wasn't good enough and i wanted the number to a manger or corporate they stopped responding. I also wrote a horrible review on the property itself and air bnb removed it. I find it strange that only the good reviews are listed but not the negative ones.

My experience was at Serafin Amestates in the Las Congrejas in Cabo San Lucas. Sergio is the guys name.
He promised me my $850 security deposit back, Never saw it. He claimed I signed a contract. I never did and he could not produce a contract for the security deposit.
AIR B&B DOES NOT HELP YOU, IT NEVER WILL. YOU WILL LOSE OUT IN ANY DISPUTE.
I suffered for one month with a drunk grifter I shared a kitchen and terrace with. I provided both my host AND AirB&B with video of her falling down drunk and peeing on the terrace. She often exposed herself during her falling drunk behavior. After multiple pleadings, nothing was done to stop this disgusting behavior. I wanted to leave but was refused.
And the stray dogs…. Unbelievable. I had to carry pepper spray and a large stick to protect my dog and me. Dog poo everywhere, stepping in new piles almost daily but was told I had to pick my small dogs poo up and place it in the container. Sent photos of unbelievable amounts of stray dog poo to AirB&B. Nobody cared. And the constant barking at night was unbelievable.
I arrived in July to 100 degree weather and no functional air conditioner. I was immediately yelled at by Sergio that there was no air conditioner listed on AirB&B. He changed his tune pretty quick when I screen shot his text to me that I had an excellent air conditioner waiting for me. He seems to be unable to keep his lies straight, in my experience. Again. No help from AirB&B.
Don't use 3rd parties for vacation rentals. Please don't. There are plenty of home owners that will work with you individually. Do that. Please.
Below is the one video I could upload of the drunk falling and peeing on the shared terrace