We are in Sorrento, Italy now. Booked an apt for 4 of us. Terrible experience. Electricity constantly goes off. Have to reset the power breaker 4 flights of stairs down 4-5 times per day. Power goes off even when we're not here. Also, no hot water for 3 days. No resolution so far from the property manager - he is pretty much mad every time we contact him. Will never book thru Airbnb again.
Tried twice to book over Christmas new year period prices quoted on web site where reasonable but when booking reply was 1) closing for renovations highly unbelievable 2) rates are wrong if you want to book it will be double that price
Over it went elsewhere and got a better deal
The customer service for Airbnb for owners is terrible, I heard some nightmares, but had to live one with them recently. These guys simply don't cover anything and find every possible way to not cover any of the damages and issues that will inevitably happen when having renters. I may lose money by deleting my place from here and going directly to their competitors, but at least I know I'll be treated like a human. Get additional insurance, you'll need it, their owners coverage does nothing.
Absolute scam. My 3 in 4 experiences were awful. Will never ever use this platform again. I talked to other ppl and they shared equally awful stories. Customer service is crap, super slow plus wants you to accept hyper expensive calls from US. You need to report stuff immediately which I had to learn but even if you do so they won't help you. Each time I used their services I paid more than I would pay using booking or even expensive hotels. I used it usually where I couldnt find any other place. Owners charge you more than hotels, dont provide proper sleeping conditions, allow other ppl in your bathroom etc and claim you should appreciate their hospitality (!). I will use booking next time.
Always under review... for a simple and clear case---you put deposit 4 months before check-in but host is out of contact and cancelled your reservation. What customer right do you expect as a guest in the relationship with Airbnb?
When you lost contact with host, airbnb won't compensate your loss for rebooking even though you put deposit through airbnb to secure the booking and notified airbnb timely. Airbnb just accept deposit and charge service fee but is unwilling to take its own responsibility!
Airbnb tolerates fraudulent listings and, what is even worse, will side with the hosts who lie in their posts. I was tricked into booking a place where number of bedrooms and beds was inflated. Good luck getting support let alone refund from them. It worked until it didn't, buyer beware!
I booked an apartment for 1 night. Just before 10 days the host (Candace) responded me saying her community doesn't allow renting anymore.
This is disgusting.
Moreover, if you visit AIRBNB website, you won; t find call center number to get all your concerns addressed.
Overpriced, use alternative websites. They will raise your rates significantly, as they monitor your strong interest of a specific property. Their competitors are typically cheaper & user friendly. By giving them one star, I have been kind.
Worst customer service ever. Been waiting on a refund I was "guaranteed" would post within 24 hours. It's been about 3 weeks now and have gotten the same bs about "Escalating" my issue. Whatever that means. Company is a joke. Will steal your money.
2020 Jan. I'm using Airbnb for years, but I realised that they getting so full with crap, their business model start showing signs of racketeering. It's NOT what it used to be! They keep jacking up prices by the day, so if you thought of a reservation and saved it to get some answers from the host... all the sudden next day the price is higher. Then the price shown in CAD (as my selection) all the sudden changing in USD when I click the reserve button, meaning that they ripping me off with the exchange rate and making me to pay 2.5 % more on my credit card. Service fee is getting crazy, same as certain city's all kinds of mambo jumbo taxes...
I have a rental property located in a panoramic place. In the past, I was always looking for a quick getaway without any hassle. My family wants to travel and would want to do it fast, easy and quick. However, we were afraid during those times that such travels would result in some unwanted circumstances. We never realized that what we need was just a good travel agency.
The good thing is that we found the AirBnB. For almost five years, this California-based travel marketplace has booked and hosted millions of stays and unique accommodations on a global perspective.
You should check it out no matter where your travel destination may be at the current times. It could help you get those trips really arranged well. I have proven this many times over already.
I have booked several apartments for our European trip via this service. The process of booking was very convenient and easy. Reviews of visitors are always helpful. Even if a host cancel reservation they offer some compensation and pick listings according to your previously chosen options in the same area. In general, I am glad to find them as with Airbnb I can feel like home in any corner of the world.
Ohhhh Airbnb...
Been using this website almost since it's launch and have found amazing quality for price deals time and time again.
I suggest looking at all the details carefully. Choose good places in nice parts of where yo are travelling trying to always read the reviews and stay in contact with the host.
There will come a time things are a little shady or even ghetto.
Avoid airbnb.com. They have what appears as some good properties, but the availability dates are never accurate. After entering your CC information, you'll get an e-mail from your want-to-be host that your dates are booked. So sorry... spend hours trying to find another place. After all, time isn't money, is it?
We booked an Airbnb for one night. After our reservation was accepted, and my card was charged, we didn't hear a word until a week before our stay. The host then sent a message that the cleaning fee wasn't included and it would be another $200. The Airbnb website states: ALL pricing information is included when you book. Neither the host nor Airbnb stuck by that statement. Due to how late they let us know of this "charge" we were unable to find another place without paying double. My sister now has to drive 9 hours in one day in order to play her gig. Severely disappointed with Airbnb's customer service and handling of this matter.
My gf was tricked into a listing in a high crime neighborhood. The owners defended themselves by saying, "Our listing says 'for seasoned travelers' but we understand if you don't want to stay." Which = travelers willing to deal with being solicited for sex, drug addicts, local dug dens, etc. The owners know this and thus have a 'strict' cancellation policy, ensuring that those who realized they've been conned can do nothing about getting their money back.
Customer service is a joke; the female 'supervisor' told my gf that "she understands but will not issue a refund." Since when does a woman in a position of authority not empathize with a female customer who feels in physical danger?
I'm sure there are good people out there, but new life experiences and meeting people are not worth going with this company that may leave you in the ghetto of your vacation city with no money back and no cares in the world if you live or die...
Refund policy tricky. Missed refund deadline fir a full refund by 12 hours, my fault, however the $553 I put as deposit was kept…the trickery in the wording I wont receive any money back. Property management KM Properties Bass Lake should be embarrassed to keep that kind of money from a patron. Keep a night $250 but not $553! Terrible business and policy. Done with Airbnb. Last 2 places were terrible too. Looked nothing like pictures and descriptions misleading. Plenty of other places to stay dont need them.
AirBnb is an unreasonable company who refuses to deal with issues regarding the accomodation that they advertise. The place that my son stayed at which was advertised on their website was immaculate in photos however when my son arrived there were broken bed side tables, dirty linen, dirty carpets and limited amount of dishes etc. I contacted the woman in charge of the house and airbnb to discuss the matter... No one got back to me. Now I'm getting spam emails from the company! I've told them to take me off their emailing just 5 times now and still it continues. No one listens, you don't have a voice.
Horrible customer service. Our 5 month old reservation for Spring Break with kids in Hawaii was cancelled the day we arrived with no explanation. We incurred substantial additional costs due to finding a new place and they have offered no compensation despite being told at the time that they would. Have called Airbnb every day for the past week and they keep promising a manager will call me back but no one does. Truly a disgrace. Won't ever use them again. Better off using a professional rental company, even if it costs a bit more
Airbnb charges a ridiculous service fee - I rented for one night, and they charge $50. Was not really made clear - or vague enough to overlook. Place was lovely - but do not like the Airbnb process, extra charges, difficulty in connecting with rental Will not use them again unless can't find anything else via other sites and direct.
Overview
Airbnb has a rating of 1.5 stars from 2,084 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Airbnb most frequently mention customer service, credit card and full refund. Airbnb ranks 441st among Hotels sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members