Airbnb

Airbnb advertises a supervision of their hosts with partial or full refunds for inaccurate claims by the hosts but this advertisement seems false since we received no reimbursement or acknowledgement for our hosts false claims and lack of attention to correcting the problems. It is difficult to find harsh or extremely critical reviews on the Airbnb site because the reviews are not published if Airbnb does not find it beneficial to them and their hosts. Therefore, every critical statement in review seems to be sugar coated. They will now only be an absolute last resort for my family.

As a guest I had my reservations cancelled few times at the last minute - and AirBnB could do nothing... so its always a gamble to lease anything with AirBnb - what if your host just does not show up?

With hosting things are even worse - if the guest doesn't want to leave AirBnb can do nothing and will tell you to call the police - police wont be able to do anything anyways so you have to start the eviction process. Happened to me and my friends. Not doing any business with AirBnb

Booked a place that was $108, after booking the total was over $235! All Fees! Which they were not up front about until after you paid. Then when you cancel they only refund 50%! Total scam, will never use again.

My account was banned due to being associated with somebody that Airbnb said it was not allowed on their platform. I was provided no further explanation. I've had no complaints from host and have used the platform for years and was removed without causation. I am a law, abiding Citizen, who is respectful of all my host and their domains, and was removed from being able to use these services due to an association that I am not even aware of. This company discriminates without cause and unfortunately feels no repercussions of it. It's exclusionary, it's discriminatory, and it is without basis outside of vague associations. I encourage anyone to hire legal representation that has been through similar encounters.

My recent stay at a property in Guadalajara, Mexico was a total fraud regarding the reviews. It was literally 18 nights of Hell. The place was filthy and the linens reeked of sweat. The floors were not washed in years, yet the owner stated that the apartment was immaculate! I posted a picture of slippers after a few hours of walking on the filthy floors. I had to purchase pillows, towels, and bed sheets because the ones in the apartment were disgusting!
The property is located on Calle San Felipe 39 (&45).
The reviews are fake! I was horrified by the conditions but due to Air B&B's poor customer support, I was unable to leave to another location. I'm surprised this owner from Canada even bothered to buy a place in Mexico because he behaved like he hates Mexican people!

The property was misrepresented. It's in need of some pest control, I saw a few roaches during the past few days of my stay. After waking up itching with what looks like bites I pulled the sheets back from a corner of the bed to discover there were three fitted sheets on the bed as well as a mattress cover. It exposed a filthy and very old mattress. I was so disgusted I stopped my investigation. I have some pictures of the condition of the home. It has a possible roach and bed bug infestation. I felt so uncomfortable I left a day earlier than scheduled. Also I Pty a request to change the dates of the reservation with the host. I contacted her and asked for an approval and got no response. This was an overall horrible experience and if it is typical of Airbnb I will not be using the service again, I also will actively discourage others from doing so as well.

Booked a business stay through Airbnb. The house was infested with cockroaches. They did refund all money except cleaning fee and one night stay. (Was there less than 24 hours) I was also promised a 50% off coupon for future stay that would need to be used within one year. I was booking a short getaway, thought I would use the coupon. Surprise! Airbnb now has no record of this. When speaking to a representative with Airbnb they said someone would call me in regards to this. I ask when bc I was trying to book the stay. Her words were "sometime" I said sometime she said "yes sometime". Seriously! It isn't necessarily about the money I DO NOT LIKE TO BE LIED TO! I do travel a lot for work and relaxation. I will not book through Airbnb again!

The app does what it's supposed to and is a good option. However, as a regular user I was disappointed to say the least when a negative review of a stat with a super host was removed by AirBnb, without any explanation. I was then denied the opportunity to re-submit a review of this place. This makes me question the integrity of Airbnb, because it was the first review of a new listing by this super host, and would likely put other off, which would result in reduced income for the platform. Highly questionable ethics if you ask me, and begs the question if other negative reviews are removed leaving users with a falsely positive impression of places, that are supposed to be a real reflection of the experience people have. There are other services out there now and I think people should explore them, based on my experience.

You don't know how the houses are and they only put photos that the owners send but airbnb doesn't refund all money that you have paid more airbnb does not have people who inspect the houses to verify that they are 100% safe in health and everything but look how they defrauded me with a houses that the basement was full of garbage, broken pipes stink of $#*! and urine, a bathroom didn't work, I don't know how the city government allows this where there are as many bacteria as meningitis, E. Coli that can infect

Terrible experience. Deposited £492 in credits and I can't allocate them to a reservation due to a system fault that nobody can resolve at Airbnb

Airbnb customer support is the worst I've ever encountered. I've been lied to on numerous occasions, hung up on and a representative even walked away while speaking with me mid conversation to take a personal call earlier today (You can't make it up)

I've had the issue now escalated supposedly to a manager who nobody in the company knows the name of which again is just another lie.

I'm now seeking legal action against this company for withholding my money and continuing to breach their own customer policies and obligation as a company operating in the UK and in this case withholding my money like some type of corrupt organisation.

I'm still pending a resolution to this and will be happy to amend my review if Airbnb can turn this around but at this stage it will be with my solicitor to handle the escalation through Small Claims Court

Airbnb should be a last resort option. I have only used them when I can't find a hotel availability and have almost always been disappointed. Most guests seem reluctant to post honest reviews for fear of offending the host and Airbnb does not actually inspect the properties to determine the accuracy of the hosts descriptions so its a crap shoot. Over the years the fees have also escalated in price with insanely high cleaning fees and Airbnb "service" charges which can be several hundreds of dollars. Their customer service and website platform are also horrible. They have shed many of their customer service reps so its pretty much all web based, another reason for opting for a hotel.

This place was filthy and Tim is dishonest and will try to destroy your reputation. After telling him I would report him to Airbnb if he didn't send someone to clean the place, he threatened me that he would give me a horrible review with any future Airbnb hosts if I gave him a review. I gave an honest review, including a compliment for sending cleaning people over. Seriously though, what kind of a host expects people to sleep in used (as in recent sexual activity evidence) sheets? I will probably never use Airbnb again just because of this experience. Avoid this place like the plague. You could catch it. I am including a picture of the threatening email he sent me.

First time and last time I'll be using Air BnB as they have no regard for their customers but only want their money. Property listed did not look like anything in the photos. Would never pass a check by a health inspector.disgustingly dirty and the smell was so intense I had trouble sleeping. Could hear the owner walking overhead with family all hours of the day. Hot plate provided didn't work nor did the kettle. Constantly had to ask the host for supplies even laundry liquid to clean tbd filthy sheets. When I complained to Air BnB they said I was out of the 72 hour period and even though I showed pictures of the filth they fell back on their policy. Disgusting service and would rather pay more to stay at a reputable hotel. Never again

The customer service for Airbnb for owners is terrible, I heard some nightmares, but had to live one with them recently. These guys simply don't cover anything and find every possible way to not cover any of the damages and issues that will inevitably happen when having renters. I may lose money by deleting my place from here and going directly to their competitors, but at least I know I'll be treated like a human. Get additional insurance, you'll need it, their owners coverage does nothing.