AdventureRV.net

UPDATE: After an exchange of messages where they kept saying it was not their problem, the Support thread went dead for nearly a week. Now we just received notice that they are sending a replacement item. So good for doing what they should have done in the first place, but not good that it was not the first response that they had.

I bought a Valterra Water Pressure Regulator w/ Gauge (S078-*******). The only good things I can say about them is that it arrived quickly, and they opened a "support" ticket on the same day. That's the end of the good news.

The pressure gage was defective on the regulator (which attaches between a garden hose and the inlet port of an RV). This was easy to tell because it always read the same pressure, either when installed and operational, or completely disconnected.

I requested an exchange. Their response: once the item had been "installed" I had to deal with the manufacturer. Attaching it to the end of a garden hose is "installing" it? How else to know if it works? I pointed out this out, and they suggested contacting the manufacturer for "help with installation". That was the end of their responses.

If it had been a functional item, I would have probably been happy with them. But forget getting any support if there is a problem with what you got. I certainly won't be ordering from them again.

Purchase has gone well so far.

Updated 3/17/15: I received 4 items in three packages. One item had been put inside another manufacturer's box, so I thought it was missing at first until I actually opened the boxes. The electrical services center I ordered came damaged. Either from the manufacturer or from that fact that adventureRV shipped it without any additional packaging materials except those provided by the OEM. Whatever the reason for the damage adventureRV responded promptly, sent me a return address label and I'm sure they'll send out another unit once they receive the damaged one.

Your pre-sale customer service isn't weak. It's non-existent. And your post-sale service is similarly poor. I received absolutely no shipping confirmation or shipping details from Adventurerv.net, but rather had to pry them from you using your rather shoddy online help feature which given to operational fits and hiccups. Overall, I'd say that you sell merchandise at an attractive price, but make the buyer suffer through a total lack of support and normal communication courtesy. I would rather pay a bit more in the future for an expensive item than worry about deliveries, purchase options and so forth.

What a bunch of clowns masquerading as an RV outlet store. It's a drop ship warehouse with a website. There's only a recorded message when you call. It says their best customer service is chat or email. Neither are quick or helpful. Expect to wait days to get a response. I'm returning an item soon so well see if I get a refund or have to hire an attorney to get something done. Basically just stay away from this group they're bad news and have no idea about any item they sell, they just tell you to refer to the manufacturer's site and they will make no recommendation or help with any technical info. It's a joke and you're the punchline.

Better read the fine print! We purchased an air conditioner for our camper. When we opened the box we realized it wasn't the right one. We asked to return. Customer Support said it was a special order item and they don't accept returns on special order items. What a way to make a quick $1,000! If you read waaaaayyyy down their return policy it states that Dometic (most popular A/C brand for RV's) is a "special order item" and returns are not accepted. Never heard of such a thing in my life! They did say we could return the $118 insallation kit... at our own expense AND within 5 days. Big woop! We did not send anything back, BUT we learned a valuable lesson - never order from them again! I have added them to my "NEVER ORDER FROM THEM AGAIN" list!

Purchased an air conditioner unit for a camper a few weeks ago. Installed it recently and found that is does not work. Called number on website and was advised that they only will talk to you if you are buying an item, you need to use chat or email for problems with orders already placed. Chatted online with a person by the name of Macy, very rude and not helpful at all. She advied me to contact the manufacturer for assistance as the item has a warranty. She would do absolutely nothing. Finally disputed the charge with American Express. Stay away from this company, service sucks.