Adore Me has a rating of 3.5 stars from 13,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery and timely manner. Adore Me ranks 1st among Lingerie sites.
Great cotton material and super fitting items.Fast shipping and great customer service
The selections available are great and make for a lot of fun!
I love the product. There is a lot to choose from.
My stuff arrived pretty fast! Everything fit the way it's supposed to as well!
Color is cute but haven't worn them yet. I like the pattern and the panties are cute.
It would be more user friendly to default to no subscription and allow customers to select a subscription if desired.
Hi Elle,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option when placing your order.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy or be charged every month. All you need to do is visit your showroom before the fifth and either shop or skip.
The details can also be found here: How VIP Works | Adore Me (http://www.adoreme.com/how_it_works)
You can also select the Non-Member way to shop in the cart. A commitment-free shopping option with great deals & offers just for you!
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customers' needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com
Large array of quality outfits and designs. Sizes were on point too.
My wife loves her Adore Me lingerie. Sexy and comfortable. Beautiful products.
Private shopping experience, size true to advertising
My wife loved most of the pieces included in the box, some of the underwear were too big but the bras fit her perfect and she says they're the most comfortable she's worn in a while.
My orders came as expected and the products were beautiful and perfect.
Everything was as expected. It fit and was comfortable. The bras underwire is not as comfortable as previously bought items. The night gown was perfect.
Amazing service, great quality, very understanding and respectful! 10 out of 10 all day long!
Great web site, good selection good prices. Deliver time seem to be slow, but that's not adore me fault. Thank you. 😊
The flower corset is really pretty on! Fits me perfectly and at first I got a large but it didn't fit so I got an extra large!
Answer: I was on hold for 30 minutes for 3 days in a row with no answer. I didn't speak to anyone. I was told through messaging with a stylist on the webiste that i could not call and speak to a manager. I did speak with a manager the last time i called and actually got through, because I was having a fit.
Answer: I contacted the BBB & AdoreMe chose to ignore my complaint. They never addressed my issue. This company should not be trusted & has horrendous & rude customer service.
Answer: The package has the company name on it.
Answer: Don't order from them, they will not ship it
Answer: Hello Nancy, thank you for your question! Yes, you can always choose the Pay As You Go option upon checkout.
Answer: Yes but they will keep charging her automatically if she uses it. If she wants to stop the automatic subscription she needs to spend it and then cancel her subscription after the stuff arrives. If they charge her again you can dispute the charge with them within 30 days to get a refund. Honestly you'd be better off letting your credit card company handle it/dispute it.
Answer: Keep calling. It's your only way to stop the madness. Insist on staying on the phone until you receive the confirmation email. Adore Me is the biggest scam ever. I'm reporting them to the attorney general.
Hi,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused and we appreciate that you took the time to let us know about this situation.
I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com (https://www.adoreme.com/)
Please let us know if there is anything further we may do to help. We are more than happy to provide you with any information you might need.
Best regards,
Adore Me
help@adoreme.com