Overview
Adore Me has a rating of 3.5 stars from 13,182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery and timely manner. Adore Me ranks 1st among Lingerie sites.
It was great and I don't want to have to review anything again.
I'm pleased with some of my orders. Some orders I've received fits smaller
Easy, fast, and quality items! 💕 ready Valentines Day! Will be back!
Great experience easy process would recommend my wife looks amazing and she loved them
Everything was great, my order came on time and was delivered fine. Seems like delivery confirmation got messed up on Adoremes end, but no issues here
One of the most comfortable pieces. Adjustable and easy to put on. It's very flattering in all the right areas. Highly recommend
Always my go to for bras and panties. Love being able to find things quickly and efficiently.
It is easy to order products from Adore Me. There is a sufficient amount of communication about order and delivery status. Occasionally, the order gets a little delayed, but overall great customer service.
A few of the bras things time seemed like the size is not as accurate as in the past.
Ordered the elite box and it took forever to get to me. I kept getting emails that it was delayed but no other information. Eventually it showed up so it's fine now but I was very annoyed at first
Products were decently priced but the quality of the lingerie was sub par. Hems and cuts were just off. I never leave reviews but I feel like I need to with this one.
Always have a great experience with Adore Me. Great prices for good quality merchandise
Although I have a fuller shape then the model, it fits as it look on the model.
Fast shipping easy ordering love this great quality products
Shopping on AdoreMe was a good experience. The site was easy to navigate and the pricing is really good for members.
Since this was my first order, I did not know if their brand's sizing was the same as my previous boutiques sizing so the bras arrived too small. Exchanging/ returning was easy and was also free, however for several exchanges I had to complete each exchange separately which was time consuming. It would be great if you could exchange multiple items on one transaction. I ordered 4 sets. After I exchanged them for the correct size, 2 sets were a good fit, 1 was still too small and the other just didn't fit nicely.
Overall, though I'm happy with the products.
It's Victoria Secret now. The size I've always been is now too small. It was only a matter of time. I can't wear any of the items I purchased in my last order as a result. I'll be canceling Adore Me.
Hi Angela,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused.
We will do our best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
I was satisfied with my order. Most items fit well and were all great quality. I would order again.
I love the selection, the stylist listens to my suggested pieces.
I am confused about the VIP Membership, and whether I am going to be automatically charged $40 every month unless I opt out each month. I do not recall signing up for this. And if this is not the case, then the emails are confusing...
Hi,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month.
This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month.
All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible. Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us.
Our customer service is available to help you with any issues you may have.
Kind regards,
help@adoreme.com
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
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1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
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- New York, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered.
We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-3 business day processing time and 5 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback, and I am going to forward yours to our management team to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
help@adoreme.com