Adorama

The mecca for all geeks - I get lost in here for weeks at a time. They have the best return policy on the planet.

Adorama posted a deal on a FLIR thermal monocular at 70% off retail. I placed my order and paid for 2 day UPS shipping. I am on a forum along with MULTIPLE other people who also placed the same order. After less than one day the sale was taken off, and the item was showing in stock back at the original MSRP. Once the orders started arriving, EVERY SINGLE ONE was reported to be opened, used, and completely defective. Some with old photos on them, some with missing components and batteries, some covered in mud, etc, but all of them were completely defective. Confirmed by FLIR themselves. Not one new item showed up. It is painfully clear to anyone looking, that Adorama had a bunch of used, defective, non-working units and priced them at a wildly discounted price point and marketed them as new. Then sold units that they knew were junk without disclosing it to the buyers. In this day and age, that's not only the worst possible business practice I can think of, it's entirely illegal. After contacting Adorama customer service and speaking with manager Jessie M, they have promised to overnight me a brand new unopened item of the same model, once UPS confirms receipt of my returned defective item. They also sent an email stating the specifics of that conversation so that I have it in writing. The new item showed up in the same used/defective condition. The sheer audacity of such a fraudulent business practice should be exposed to the public. I have screenshots, pictures, emails and prove of all of the above, which I have included with this complaint. Including the mass amount of other people who had the exact same experience.

On April 24,2022, I purchased a Personal Computer printer online via the Adorama website. I was notified by Adorama on April 25,2022 that they shipped the printer via United Parcel Service (UPS).
On April 29,2022, I received an e-mail from United Parcel Service (UPS) which contained a document named "Proof of Delivery". This document listed the correct street address but did not state my apartment.
There is a guard present at my lobby that permits delivery drivers to enter the lobby and deliver to the apartment that is listed on the delivery document. This never occurred and the guard stated to me that there were no deliveries by UPS on that day.
I have received many deliveries over the years to my apartment via UPS, FedEx, and Amazon. Depending on the product being delivered, a signature is sometimes required. FedEx and Amazon always take a photo of the apartment door and the delivery item if no one answers the door. On April 29,2022, both my wife and I were at home at our apartment all day. No package was ever delivered.

This is the email sent to me from UPS even though the printer was never delivered.
UPS
Hi John,
Your package was delivered.
From ADORAMA
Delivered
Friday 04/29/2022
4:29 PM
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UPS Ground
1ZE6418E*******840
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Please do not reply to this email.

I ordered Atmos Shogun Inferno from Amazon sold and shipped by Adorama. The product title on Amazon indicates clearly, "Atmos Shogun Inferno... with Full Accessories." I received only Atmos Shogun Inferno but no Accessories package included in the shipment. I called Adorama Support and was told over the phone and by email that listing at Amazon was an error. The Support will check with the Adorama Warehouse if Accessories package supposed to be included.

Shifting the blame to incorrect listing is not a customer problem if Warehouse thinks it should be included is not a customer issue either. Making incorrect listing on the Amazon Marketplace and trying to shift blame instead of promptly shipping what Adorama supposed to ship, to begin with, IS CHEATING and MISLEADING to attract customers.

I need everything immediately as I have a project on Friday where I need it. It is second time, I have such an experience with Adorama, and instead of promptly fixing the issue, a warehouse check and incorrect listing game started. I am giving to Adorama 2 business days to ship me the accessories bundle for Atmos Shogun Inferno otherwise, I will, on the second day, send a refund request to Amazon and also file a complaint with my credit card bank for the stop payment. Lesson learned - Next time, I will take extra care not to order anything from Adorama.

I had been a loyal Adorama customer for years dating back to the 1990's in NY. I decided I would trade in my old gear and buy new from them. But this time, it all went downhill fast.

First, they messed up my order online and overcharged me. After correcting the mistake, I went through the process three times and had to wait almost 2 weeks for delivery. This is after I became a VIP member with a promised 2 day delivery window.

Since I had already shipped my old gear, I had nothing to film with and had to delay a client for 2 weeks to begin filming so I lost money on that. A few days later, I finally get a call on my old gear and they try to undersell me by over $1,000.00 off the quoted price. My camera was in great condition and I could have sold it for much more, but after an hour of wasting time on the phone we finally settled in the middle and I took a $500 loss.

Now once my new gear arrived I was happy, but I had a slight problem on set with the new Ronin gimbal as one of the motors seemed to have a hiccup at about 70% movement.

Adorama told me to send it in and they would offer an expedited service to replace it. I figure I am going to be down a gimbal a day or two and I'd make it up. 2 days pass and I hear nothing, even though I was promised a replacement. I call back and they tell me they are sending it today. Another day passes and nothing. I call and get online again, and they tell me it is being sent. Again, nothing comes. Now it's a week later and I'm trying to explain to my client why there's no gimbal.

I call Adorama for a 5th time and the customer service rep tells me there is none in stock and they have no date to ship. They will offer me a $350 credit when a new gimbal costs $499 plus tax. After all the excuses they spit at me, it's 8 days later and I have no replacement.

Finally today, I was told that they would ship a replacement and make this right.