99designsReviews 412

I found 99designs via web reviews. I needed a logo for my business, but I wasn't sure exactly how to visually display my brand. 99designs helped me articulate what I was looking for and shared it with designers. I received dozens of entries to my design contest, and ended up with many great options. The poll feature allowed me to solicit feedback from my network. Every designer I worked with was responsive, helpful and talented. I love my new logo and would recommend this process.

Awesome platform if you're looking for any type of design work for your business. It allows you to run contests for particular designs you are after (web pages, logos etc.). Designers then come up with concepts that you can accept and work some more on it with them, until you get what you want, or you can decline designs that are not for you. There are 4 pricing tiers you can choose for contests and I used the 2nd tier. With that most of the designs I received I declined (13 maybe). There was maybe 4 designs that were decent and we could work with. However one of the first designs we received, took on our feedback and we new fairly early on that this was the designer and design we would be going with. So in the end it worked out really well. There is a money back guarantee during the first phase of the contest so if there's nothing you like you don't lose your money (so that's good). Anyway overall it was a good experience. Oh, they also have the option to work directly with designers for a fixed price (I haven't used that yet though).

Money back guarantee is a scam!

I requested for a refund via email and this is the reply I received:

"To request a refund, please have your account information on file, and call during the business hours listed below for each country (Monday to Friday) - it is very important for us to verify your information via phone.

San Francisco | 8am-5pm PST:
*******678 (from USA or Canada) or
*******678 (from any other country)

Australia | 9am-5pm AEDT:
03 9111 5799

United Kingdom | 9am-9pm GMT:
*******220 "

I tried calling for the past 3 days and no one is picking up the phone. Support team is either sleeping or the whole money back guarantee is a scam. There's no way you can get your money back if no one is answering the phone.

I wouldn't recommend using 99designs. Designers are using stock-images, copy-paste technique which they excel in. Beware of using 99designs.

This company has it down pat in terms of process. From start to finish the process is easy and smooth and the submissions we received during our contest (at the lower level) were professional and just phenomenal in terms of the artistic quality and creativity. Honestly, my expectations were surpassed in terms of what I was expecting when I decided to engage in this process. I would recommend 99Designs to anyone who is serious about finding the perfect graphic product at a fair price without stressing themselves out!

I was one of the first adopters of 99designs. It was a lot of work back 8-9 years ago but it was the only solution. However I had to get a refund back in two of the last batch of contests.

One of them was difficult, they forced you to call him but no one is there to answer the phone, you wait and disconnect. You have to do this many times. Now with the latest contest, I called in several times, waited a long time, had to leave a voicemail but never got a callback. To me that's a scam. I don't know how to get my money back.

Like most users of 99Designs, I'm a busy business owner I do not have time to keep on calling them.

I will never use them again! Horrible experience.

I needed help and happened upon 99 Designs and boy did I get lots of options for launching a new company, 77 design options from a number of designers. I love competition and I think it is great to see people challenged to be creative, strategic and committed to the customer experience from around the globe. The designers were polite, responsive and willing to try other options to please the customer and that reflect upon the company. Who what have thought that my design came from thousands of miles away! Its important to be engaged in the process and challenge the designs. Those that are motivated will work for you and the value was great.

The designers we worked with were excellent and professional. I certainly don't know what the compensation structure was and other reviewers have commented on 99 Designs being opaque in this and other ways - which I would agree with.

The number of designs we received was close to the overall number that was promised (30-40) but these largely came from numerous versions from about 6-8 active designers, and about 6 others who submitted work that didn't make the first cut. 99 Designs definitely needs to be more clear about the process as you move through each stage and what rights you give up and when.

The designers for the most part that I worked with were not from the US. I'm guessing the compensation is way too low for US designers, and probably has an unacceptable amount of risk involved. (We gave the commission to one person, so twelve others did a design and got no money for their time or efforts I'm guessing). This meant that most of the time there was a steep time delay between responses. When we got to the very end, however, our designer was very prompt in responses and making the last tweaks we needed for our printer.

Ultimately, we were very pleased with the final product which gave us the look we were hoping for and were hugely impressed with the quality of the designs we received.