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99designsReviews 412

2.6
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99designs Reviews Summary

The company has garnered a mixed reputation, with many customers praising the platform for its ability to connect them with a diverse pool of talented designers and for facilitating a creative contest process that often yields satisfactory results. However, significant concerns have been raised regarding the quality of designs, with accusations of reliance on stock imagery and lack of originality. Additionally, customer service appears inconsistent, with reports of inadequate support and difficulty in resolving issues, including refunds and communication problems. Overall, while the platform offers valuable opportunities, the execution and support may require improvement to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
49
value
49
shipping
23
returns
26
quality
49
This company does not typically respond to reviews
Texas
2 reviews
0 helpful votes
Follow CHAS C.
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Getting a good design is the buyers job, as well as the designer's. Good art is not easy nor is it automatic. If you are new to composition and creativity admit it and with that awareness, you can find allies who can help, starting with the staff of 99designs. If you've created, made things you're happy with, then the design process will be fairly easy and straight forward. If not, then be ready for an enjoyable experience, as the staff at 99Designs and the amazing (and some not so amazing) Designers offer their ideas. Then you need to say what you think and want. That's the fun yet tricky part. Do you know what you want? Can you put it into words your Designers can use as feedback?
Welcome to Art and the world of graphic design. It's here, if you're ready and it works, it really works! You'll get out of it what you put in, teamed with your designer.
Take a look at my cover design, proof of the quality you can achieve in a few days. It's available onlinie at the amazon Kindle store. You too can get the cover your work deserves, here on 99designs

Date of experience: February 9, 2019
Washington
1 review
2 helpful votes
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Time Clocks everywhere, pushing client down the conveyor line, not enough time to get anything done essentially no platform to communicate and exchange ideas

Date of experience: February 8, 2019
Spain
2 reviews
0 helpful votes
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A pleasant experience
January 31, 2019

Very good experience with them, nothing bad to say, the pricing is a bit on the steep side but overall ok

Date of experience: January 30, 2019
Georgia
1 review
0 helpful votes
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Great Experience
January 30, 2019

I had a great experience with 99designs and I loved running a contest because I received so many designs I would have never thought of. My contest was very successful and I'm very happy with my designer. I even continued to work with the same designer afterwards by doing the 1 on 1 project. I would highly recommend 99designs.

Date of experience: January 29, 2019
Massachusetts
1 review
1 helpful vote
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Awesome experience!
January 14, 2019

We were surprised that so many wonderful designs were submitted by lots of artists. The biggest challenge was narrowing it down to a few finalists. We all LOVE our logo designed by Yoga in Bali. He knew what we wanted, was very easy to work with, quickly made changes as requested, provided many variations of colors and did am awesome job. I highly recommend him and would definitely use him and this company again.
I love the concept of 99 Designs and enjoyed working with them. My computer experience is limited but each time I had questions their awesome customer service rep Ally, was patient, kind and helpful. I have already recommended 99 Designs to quite a few people. Awesome company and concept!

Date of experience: January 13, 2019
Support T. — 99designs Rep
over a year old

Hi Suzanne,

Thank you for the feedback!

We're very excited to hear that your experience with your design contest has been a pleasant one! As a Global Creative Platform, we want to make sure that not only will you receive a design that you will love but also receive a top-notch client support service! I'll make sure to give your regards to Ally.:)

We wish you all the best and we look forward to working with you again.

- Jerlyn from 99designs

Washington
1 review
1 helpful vote
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A friend told me about 99designs when I inquired about her book cover. I decided to check them out as a possible source for my own cover. It was easy. Fill out the brief and wait for designs to come in. There is no payment until you commit to choosing. 99designs were respectful and accommodating when I asked for time extensions. The designers were patient and respectful. In the end, there were 4 designers I could have gone with but the commitment and willingness to continue working with me when it comes to print time was what stood out. I've already recommended 99designs to our writers group. One is already receiving her designs and is thrilled. It's refreshing to work with a company that is upfront with no hidden agenda. Excellent!

Date of experience: January 5, 2019
Support T. — 99designs Rep
over a year old

Hi Jan,

We truly appreciate your feedback!

We thank you for trusting our Global Creative Platform and referring us to your colleagues! We're excited to work with them as well! We hope that not only were we able to help you find a design that you love but also had fun during the process.

Our team wishes you all the best and we hope to be able to work with you again!

- Jerlyn from 99designs

Texas
1 review
0 helpful votes
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I quickly realized I needed to describe my design needs more specifically. I wanted a book cover for a "Riddle Bestiary". I didn't make it clear in my initial specification that the "beasts" in my bestiary were actual, not imaginary and/or mythical and they covered a wide spectrum of animals, e.g. invertebrates, insects, reptiles, mammals, birds, etc. with an emphasis on fun animal facts.

Date of experience: January 2, 2019
Support T. — 99designs Rep
over a year old

Hi Rodger,

Thank you for the feedback!

We're glad to hear that you were able to turn your design contest experience around by providing your designers with a more specific design brief. This is indeed important to give the designers the proper design direction in order to achieve a design that you'll love. Surely, future clients will find your tip useful to ensure their contest's success.

We appreciate the trust you put in our Global Creative Platform and we hope to work with you again soon!:)

- Jerlyn from 99designs

Australia
1 review
0 helpful votes
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The great thing i found was that you were offered many various options, many different and others very similar, whoever, if you dont have any idea in the first place you discard the ones you clearly dont connect with and then focus on what catches your eye. Providing a brief that reflects some idea of look, feel,, values etc does narrow the designers creativity however that is part of the reason for a brief so you dont get a lot of options that dont hit the mark. Creativiy is subjective and having been through a process with corporate branding where you can spend considerable time and money and not achieve outcomes, the outcome is in the eye of the beholder. This experience was a positive one for me.

Date of experience: January 2, 2019
Support T. — 99designs Rep
over a year old

Hi Andrew,

We're very happy to hear that your experience with your design contest was a pleasant one! It's great to know that our Global Creative Platform was able to provide you with various design options and ultimately found one that you love!

We also appreciate your tip for new clients in regards to providing a good design brief. Thank you for trusting us with your design need and we look forward to working with you again!

- Jerlyn from 99designs

North Carolina
1 review
0 helpful votes
Follow John L.
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It's truly amazing how much work designers put forth to earn your selection. Designers are surely freelance, global, and work with multiple companies, and like a favorite movie of mine, 'there can be only one' winner, which all makes their efforts all the more impressive.

For me, price/effort are well in balance, but to some of the negative reviewers I must say that, the end result is very much dependent on your guidance and own effort. It's the old computer term, 'garbage in = garbage out,' wherein in most cases, if you're not getting what you want, you're probably not giving the right direction or feedback/guidance throughout the process.

Date of experience: January 1, 2019
Support T. — 99designs Rep
over a year old

Hi John,

We appreciate your thoughtful feedback!

99designs as a Global Creative Platform wants to make sure we give the chance for our designer community to be as diverse as possible and it is great that you recognize that. :) We also appreciate your insight on how to run the design contest as we agree that a contest, in order to be successful, needs to be a collaborative effort between the designers and their clients - feedback is a must!

We sure hope to be able to work with you again with your future design needs and we wish you all the best!

- Jerlyn from 99designs

New York
1 review
0 helpful votes
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Very easy process in setting up a contest for designers to bid on my word mark. After leaving a descriptive brief, I had designers coming in with very creative designs. I had only expected 30-40 designs, but in the end there were 109 designs. The last 50 were adjustments with 4 designers. Awarded two designers. Very happy with the results!

Date of experience: December 30, 2018
Support T. — 99designs Rep
over a year old

Hi David,

Thank you for leaving us a feedback!

We're very excited to hear that your experience with our Global Creative Platform has been a pleasant one! It is our promise to help you find a design that you will love and we're glad to be able to do exactly that. It is also a great tip for new clients to make sure to provide a descriptive brief to ensure their contest's success.

We hope to see your logos in action and we hope to work with you again soon with your future design needs!

- Jerlyn from 99designs

Maryland
1 review
4 helpful votes
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Buyer Beware
November 27, 2018

This service is GROSSLY overpriced. The designers don't appear read to read anything about your business and submit substandard designs. To this end, I received lots of designs but 95% of them were garbage. The type of files received at the end, with the exception of the logo are not necessarily usable. To send PDF letterhead in the 21st Century is patently absurd. Who sends letterhead to the printer in 2018? Overall this was a complete waste of hundreds of dollars. If you're going to spend close to $1000, I recommend finding someone else for the job. I wish I had read actual reviews BEFORE I made the purchase. Shame on me! Dont waste your money!

Date of experience: November 27, 2018
Support T. — 99designs Rep
over a year old

Hi Michelle,

We appreciate your feedback!

We are so sorry to hear that your design contest did not work out for you. 99designs, as a Global Creative Platform, wants to make sure that our clients like you not only receive a design that you will love but with complete deliverables that you can use.

We'd love to discuss your concern with you further and help remedy the situation as best as we possibly can. Please do send us an email at - https://support.99designs.com/hc/en-us/requests/new and our Client Support Team will make sure that your concerns are heard and taken cared of.

- Jerlyn from 99designs

Texas
1 review
0 helpful votes
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Excellent experience!
November 27, 2018

The process was easy. The designs were exactly what we were looking for. Even had too many to choose from, making our decision tough.

Date of experience: November 26, 2018
Support T. — 99designs Rep
over a year old

Hi Dee,

Your feedback is highly appreciated!

Thank you for trusting our Global Creative Platform with your design need and it's great to hear that you were able to choose from a number of amazing designs from a great pool of talented designers! Glad to help you find the design that you love and we hope to be able to work with you again with you future design needs!:)

- Jerlyn from 99designs

Georgia
1 review
1 helpful vote
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Coker Farms Logo
November 25, 2018

This was one of the easiest things I have ever done. In 3 days I had the perfect logo for my company for way cheaper than if I had done it somewhere else! I highly recommend it!

Date of experience: November 25, 2018
Support T. — 99designs Rep
over a year old

Hi Brad,

We are very excited to hear that you had a pleasant experience. Thank you for coming to 99designs for your design needs.

We hope to get to work with you again and wishing you all the best!:)

- Jerlyn from 99designs

Australia
1 review
1 helpful vote
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Very happy with my design
November 18, 2018

I was pretty happy with the design I got and with the phone support from 99Design when I needed guidance dealing with my chosen designer.
I won't give a 5 stars because some of the designs submitted were pretty average and amateurish, no effort put in at all and some of them didn't understand the brief.
I have raised this with 99Design on my final review. Maybe they need to a better screening process for the designers
But overall I got a great design and working again through 99Design on a new project with my designer.

Date of experience: November 17, 2018
Support T. — 99designs Rep
over a year old

Hi Luciano,

Thank you for the feedback!

We certainly understand your concern with some of the designs you have received. We get that not all designers will best suit your needs which is why our designer support team is always on the lookout for designers, and make sure that they improve on their portfolio and design quality. Rest assured that we are working on this and we are still glad that you were able to find a design that ultimately suited your design need.

Thank you again for the feedback and we hope to get to work with you again soon!

- Jerlyn from 99designs

GB
1 review
0 helpful votes
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The process requires a good bit of work (not too much time in the grand scheme of things), but it's been well worth the investment. I'll very happily return for more design work. Thank you!

Date of experience: November 15, 2018
Support T. — 99designs Rep
over a year old

Hi James,

Thank you for the feedback!:)

We certainly understand that the process can be overwhelming for a first time contest holder but we're glad that you were able to grasp it and had fun with the process. Know that our Client Support team is always here to assist you with any troubles you may have with your contest should you decide to launch another one. We hope that you do as it was a pleasure to work with you.:)

Thank you for trusting us with your design need and wishing you all the best!

- Jerlyn from 99designs

GB
1 review
3 helpful votes
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Disgraceful outcome, didn't follow my brief, rushed any further edits, didn't listen, completed job not at all suitable for its purpose. Will have to rip up and start again. Complete waste of money

Date of experience: November 10, 2018
Support T. — 99designs Rep
over a year old

Hi Richard,

We appreciate your feedback.

We sincerely apologize if your project with your designer did not work out as well as you hoped. We wish to learn more about your concern and would like to help remedy this for you as best as we can.

If you can please send us a direct email to- https://support.99designs.com/hc/en-us/requests/new, our Client Support team will be more than happy to help resolve this with you.

- Jerlyn from 99designs

California
1 review
4 helpful votes
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These "contests" are ridiculous. Just a bunch of clowns sending mindless crap with tiny variations. The logo contest was $400 so we even increased the prize a couple hundred dollars and still received a bunch of junk even after revision notes.

I think the major problem is that most of the "contestants" dont speak or understand ENGLISH and we're not understanding our revision notes at all...

Date of experience: October 23, 2018
Support T. — 99designs Rep
over a year old

Hi Byron,

We're very sorry to hear that the results of your design contest was unsatisfactory. As a Global Creative Platform, we welcome all designers from different parts of the globe to join our community. We understand that this may cause for language barriers which is why we have a dedicated designer support team that can assist with this. We also made sure that there are different ways that a client can communicate with their designers, such as allowing them to leave annotations, drawing over designs and sending images for reference.

With this, we do appreciate the effort you put into the contest. Perhaps, you can try the 1:1 project instead where you can work with a designer of your choice at a negotiable rate -https://99designs.com/projects

- Jerlyn from 99designs

South Dakota
1 review
0 helpful votes
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I decided to use 99designs after hearing about it on a tv fix up show? The designer used 99designs. I thought I would give it a try. I wasn't disappointed and obtained the results I was looking for. Artfeel was the winner of my design contest but many of the contestants were great to work with. My overall experience was fantastic.

Date of experience: October 19, 2018
Support T. — 99designs Rep
over a year old

Hi Kara,

Thank you for this feedback!

We appreciate the trust you have given us with your design need. :) We're very happy that we got to help connect you with diverse group of designers and eventually found one that you can work with.

It was a pleasure to be able to work with you and we hope to see you again soon in the platform!:)

- Jerlyn from 99designs

Nevada
1 review
3 helpful votes
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Bad design company
October 17, 2018

I ordered a logo from them on 8/11/18. After I chose a logo, the designer sent it to me. Except that I couldn't use it at all; the file was compromised in some way. After a couple of attempts by the designer to fix this, he gave up and ignored my emails. I contacted 99designs directly to try and resolve the issue. At first, they promised to make it right, then, they also dropped the ball and stopped responding to me. I have a logo, but I can't use it anywhere on anything because it's blurry and one line of the text in it is too small to read. Bottom line? I wasted $338 on this inept, rip-off company. I'm now attempting to get my money back from Paypal except that I might not be able to do so. 99 Designs was smart enough to string me along until I could no longer request a refund. My next move is to obviously bad-mouth them everywhere I can. Maybe I can save someone else the agony I lived through with these incompetent "designers."

Date of experience: October 17, 2018
Support T. — 99designs Rep
over a year old

Hi Maryse,

We appreciate your feedback!

We do want to apologize if your experience with your design contest has not been a pleasant one. As a Global Creative Platform, it is our mission to help clients like you find a design that you will love. And while refund may no longer be an option, we'd be more than happy to provide you with the proper files for your winning design.

If you can please send us your concern at: https://support.99designs.com/hc/en-us/requests/new We'd be more than happy to address this for you. Rest assured that the entire team is here to help you receive the files/design that is worth what you paid for.

We will look forward to your message.

- Jerlyn from 99designs

Minnesota
1 review
0 helpful votes
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Great new logo!
October 5, 2018

I held a logo design contest and received over 70 entries from designers all over the world. It was great to have so many options and ended up with a logo that I absolutely love.
I'll definitely use this again for any future design needs.

Date of experience: October 5, 2018
Support T. — 99designs Rep
over a year old

Hi Julie,

So excited to hear about your design contest experience! As a Global Creative Platform, it is our mission to connect clients like you with diverse group of designers to come up with a design that you will truly love. So happy to see it in fruition! We thank you for trusting in the designers' creativity and we look forward to working with you again.:)

- Jerlyn from 99designs

From the business

99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.


99designs.com
Founded in 2008
Oakland, CA, United States
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