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4MD MedicalReviews 94

3.1
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4MD Medical Reviews Summary

4MD Medical has a rating of 3.1 stars from 94 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 4MD Medical most frequently mention and timely manner. 4MD Medical ranks 10th among Medical Equipment sites.

service
5
value
5
shipping
5
returns
4
quality
4
New York
1 review
3 helpful votes
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Liars
April 5, 2020

I sent a few emails request cancel on my order. Angela replied back " it's cancel and takes 10 days back into my credit card". So I wait 10 days. Did not see a refund. Emailed them again, her name Angela Tucci replied to me again, she said " yours cancel issued yesterday " which should have been 2 weeks before that. Each email it's take 3-4 days for them to reply. She also said there will be a cancel confirmation and she will sent that to me when is issue. But now I sent another email request that cancel confirmation. Not have a reply yet. This order have been more than a month now. And my refund still not happen.

Date of experience: April 4, 2020
Illinois
1 review
1 helpful vote
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Cancelled
March 19, 2020

After two weeks of ordering, the order was cancelled. They could have let me know so I could have been looking elsewhere. Wasted my time.

Date of experience: March 19, 2020
Texas
2 reviews
7 helpful votes
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Not reliable
March 18, 2020

Same as everyone. Paid for items listed in stock ship 2-3 Business days never received. No communication from company looking at order they cancelled it complete with no notification or explanation.

Date of experience: March 17, 2020
Ohio
1 review
1 helpful vote
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We bought some medical supplies from 4MD Medical, we didn't received our order complete, they said they were gonna fix it and send the product we were missing, after a week of not contacting us by phone or email to keep us updated we decided to call, we called for 2 days in a row with the second day waiting on the phone for 4 hrs with out anyone answering and just being on hold, we sent an email complaining and they said some one was already working on our case, so far no calls or updates, the is a bad business, don't buy from them, they are awful and just make you waist your time and so far we haven't receive our money back, never buying from them again!

Date of experience: February 26, 2020
Ohio
1 review
2 helpful votes
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I ordered several items, paid for the order including their S&H. I get an email that my order has shipped and another email that an item was removed from order because it was discontinued. The item is a national brand and not really discontinued. I checked my order to find out that 2 out of 3 items in my order were removed not one - each with several units count. So the basically 9 items out of 12 were cancelled without any notice before shipping the butchered order or the opportunity to approve or cancel. That is they sending me 3 small items that cost the same as their high shipping charge. No apology - no response. Terrible place.

Date of experience: February 19, 2020
Florida
1 review
1 helpful vote
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Ordered face masks Jan 27,2020. Was told they were in stock. The credit card was charged but no delivery 2 weeks later and no notice of product having shipped.
Come to think of it, when I ordered allergy shot syringes it also took forever before they finally showed up.
If you expect better service than that you may have to go elsewhere.
My office started ordering medical supplies from Amazon Prime!

Date of experience: February 11, 2020
Qatar
1 review
4 helpful votes
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It is a SCAM Company
January 15, 2020

We bought an item online worth over $630 and the entire process was successful from start till end coupled with successful funds deduction through shared Credit Card. Later, after a couple of weeks once they were approached to seek the status of delivery it was informed that order stands canceled that was only when you approached. Later, it was repurchased and after over THREE months we did not receive the item while online tracking against FedEx AWB it reflects to be received but signed off by someone we could not identify. The matter was taken up with the supplier who could only be reached over voice call after total failure to earn a response through e-mail. Customer Services lady assured to probe and resolve the issue that after one week was denied in total with total disregard of BUSINESS NORMS and ETHICS. Presently, all concerned are disregarding the calls and e-mails with mere statement that we can not help.

Date of experience: January 14, 2020
Spain
1 review
5 helpful votes
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It is a scam company.
January 7, 2020

The order placed and paid, supposedly there were stocks. For two months he has been giving me lengths for delivery by changing the date.
Mysteriously 15 days ago they canceled the order without notifying me. They don't return my money until I claim it.
And now it turns out that there are stocks but at double the price.

Date of experience: January 7, 2020
New York
1 review
2 helpful votes
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I tried to order Sammons Preston Reachers on line, they were listed for $4.99 for the 26" and $9.99 for the 32". When I went to check out, the prices changed to $11.30 for the 26" and $11.55 for the 32". I live chatted my concerns, Lori responded that she had the lower pricing I did and I should call and place the order over the phone. When I did that I was told there was a "glitch" in their system and the prices they advertised yesterday and this morning were incorrect. Put me on hold several times, finally said to refresh the page and I would see the ACTUAL prices but as a courtesy they could offer me 10% off. Seriously! Spoke with STACY M. (supposed to be the manager), she too offered me 10% off. Said they would not honor the pricing they advertised, because it was an error, but now they corrected it (as I was on hold with them)! Isn't that illegal? Their customer service sucks and they are extremely DECEPTIVE. Be careful if you place an order!

Date of experience: January 7, 2020
Nevada
1 review
1 helpful vote
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Shipping
November 27, 2019

NEVER agian i need to ship some plates back that were misleading, but I have to pay the shipping on them. I suggest you shop around before ordering from this company.

Date of experience: November 27, 2019
Virginia
1 review
0 helpful votes
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I tried to order an elbow brace from this company. My first problem was that when I was ordering on-line I couldn't get the system to indicate the correct number of items that I wanted to order. I tried 3 times to order 2 braces. The system indicated 20,22 and 24. I couldn't change those numbers. I wound-up calling in my order. After 2 weeks I had not gotten the items and wanted to see the status of my order. The system told me that the status was "processed", nothing more. I tried to call to ask about status but couldn't get anyone to answer after over 20 minutes on hold. I tried again to get status the next day. I wound-up on hold for over 20 minutes again, but while on hold I found a place to send them an inquiry via e-mail. The next day I got an e-mail that said that the item I wanted was not longer offered by 4MD Medical. I will admit that the product I wanted is a little hard to get, but they should have told me that they couldn't complete my order.

Date of experience: October 16, 2019
Virginia
1 review
1 helpful vote
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Very disappointing
January 14, 2019

I ordered a bath lift from4MD. It was more expensive than on other sites but I figured I would get better service. It said shipping in 3-5 days. Two weeks later it arrived... without a seat.! I called and was told seats are extra and must be ordered separately. No where on the website is this noted. The website DID say a REPLACEMENT SEAT could be purchased. While on the phone with them, the item was taken down from the website and the wording slightly changed. I ordered the seat and now two weeks later, it has not arrived. I called again and was told(after 1/2 hour on hold) that it was on backorder and should come in today. I won't hold my breath. I live in a senior community and will not recommend this company to anyone although all are waiting for my opinion.

Date of experience: January 14, 2019
California
3 reviews
8 helpful votes
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Awkward check out
November 16, 2018

Unfriendly form. Regardless of product, difficult to manage final order check out. Time consuming. Needs simplification. $7.10 S&H all orders under $50.

Date of experience: November 16, 2018
Ukraine
1 review
0 helpful votes
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This is a great medical supply hub to recommend to my patients with special orthopedic needs. Prices are affordable, with fast and convenient delivery. $5 off is also available - just contact customer support. 10/10 would recommend.

Date of experience: November 5, 2018
Alaska
1 review
1 helpful vote
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On the soclean filters, I replaced the filter, unplugged the machine for a couple minutes, plugged it back in. Every time I open the lid it flashes replace filter. This is with the new filter in place.

Date of experience: March 19, 2018
Arkansas
1 review
0 helpful votes
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The first tray table was broken in half. The second arrived with the edges chipped under the plastic wrap. For$42.00 this product was poorly made.

Date of experience: March 17, 2018
Arkansas
1 review
0 helpful votes
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Delivered our Signature C-Fold towels promptly. These are the best and fit our wider dispensers. Love them! Thank you

Date of experience: March 6, 2018
Ohio
1 review
1 helpful vote
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We have dealt with the same company for years for our skilled division supplies. But that will be changing after finding 4MD. For some time now we have felt as if the past company no longer valued our business. Their pricing was getting out of hand and there was no support to speak of. You cannot call, you must email. But with 4MD I was able to speak with a person (Nicole F) who was knowledgeable about their products and went out of her way to be helpful. And to top it off she was an absolute pleasure to speak with! The cherry on the top was when they actually reduced the price from what was on their site - and without being asked. We will be looking to 4MD first for our medical supplies from this point forward. It's nice to know that customer service isn't dead and that my business really is valuable to someone.

Date of experience: March 5, 2018
Virginia
1 review
0 helpful votes
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Great Seller
March 4, 2018

Prompt delivery. I will order more products from this seller. You will not be disappointed with this seller.

Date of experience: March 4, 2018
Florida
1 review
0 helpful votes
Follow Beppina A.
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I wanted to take the time to tell you how much I appreciated all the help from Nicole Frizziola.
She went the extra mile to help me in finalizing my order.
Because of her I will be continuing doing business with
4 MDMedical.
She is truly a great asset to your company.
Very grateful customer
Beppina Azrak

Date of experience: January 31, 2018

From the business

4MD Medical is a leading online medical supply store offering wholesale and individual medical supplies. Shop today and save with free shipping on many orders!


4mdmedical.com
Lakewood, NJ