21ThreadsReviews 308

I placed an order on 11/23/17 for 2 shirts. The website and confirmation email I received both stated the product should be shipped within 3-5 business days. I was hoping to have them in time for a party so emailed the customer service on 11/28/17 inquiring about when I could expect the delivery. A reply from Stacey stated: "I see your order was placed on a holiday and today would be business day 3 of production time. We state that shirts are usually shipped within 3-5 Business days and then shipped from Colorado. As soon as your order ships you will receive a tracking email so you can track your package. Thank You for the order!" Based on that response, I expected shipping to be around 11/30/17.

I heard nothing from the company and had no email as promised when the package shipped. On 12/1/17 I sent an email inquiring whether shipping had occurred or if it was still in production. I received no reply.

I emailed again on 12/8/17 after having no communication regarding the status of the product or shipping. I received no reply from the company.

On 12/9/17 I finally received a generated email that the product had shipped. On 12/11/17 I finally received an email from Stacey stating that the product had shipped over the weekend. The package tracking number never worked although I checked it multiple times.

The package finally arrived on 12/16/17 in the evening.

Somehow 3-5 processing days plus shipping from Colorado to North Carolina took about 23 days. I understand it is the holidays and things can be expected to take longer but this company failed in living up to their promises as well as communicating with the customer.

The product, thankfully, is as promised. It is too late to be worn for this holiday season. If I didn't suspect it would be a nightmare, I would return the product. However, at this point I don't think it is worth the $59.88 I spent for 2 shirts.

Ordered two tumblers. One of the tumblers arrived with a slogan that I did not request, almost offensive to the person for whom I purchased it. Two items, one correct, one not remotely what I ordered. Not sure how the QA person could look at what I ordered, looked at the incorrect tumbler that was being inserted into the box, and check that off as a success. Epic fail. That QA person likely had one job, but that one job was too much of a responsibility to ensure the order matched the contents of the box. Please stay away.

This site is for funny trendy Christmas shirts. I ordered shirts for myself and my daughters 2 weeks before our family/friend party. A week before the party the UPS label created just kept saying ready for pickup. I messaged 21threads asking why the status wasn't changing and they blamed UPS and Canada Post at customs. I called UPS 3 times over 2 days and they said they haven't received the package yet. 21threads then said UPS returned it for a bad label and it won't be to me in time. I asked them if they can over night it to NY (2 hours from my house) because I was dissaointed and had no other options and they said they could, but they won't. I feel awful, not sure why I've been treated so bad when I'm a nice person. I was trying to find a solution as it wasn't my fault for any of the delays and I was just treated like a joke. Don't order from here, especially if you want your stuff on time :(