1000BulbsReviews 733

I ordered six LED bulbs for my new dining room chandelier. They are dimmable, and I am
Really enjoying the soft, cozy light they cast over my dining table in the evening while entertaining family and friends!
I was surprised, but delighted, to discover you had included an EXTRA BULB in my order!
In Cajun country we call that a LAGNIAPPE lan'yap meaning a little something extra added by the merchant!
Thank you so much! I will buy from you again!

These bulbs are not only economical, they're very cool and very bright. They light up the jewelry very well. Thanks, 1000Bulbs!

I purchased over $1000 in chasing Christmas lights from 1000bulbs. These lights started failing in less than a week. I notified them immediately as to what I was seeing and as the christmas season continue more and more failures happened. I spend hours documenting the failure per string (1 of 4 color bulbs weren't working, the lights staid always on rather than chased...) I spend $180 dollar shipping back the lights for their engineering review. Here is what they said.
N Wednesday, February 13,2019, 11:12:56 AM EST, Katie Williams <*******@1000bulbs.com> wrote:

Good morning Patrick,

I wanted to thank you again for sending back the defective product. I got with our buyer, who has been purchasing Christmas lights for over 10 years and is very experienced. We both tested the light stringers you returned, as 45 of them to be defective at once, is very unusual. The conclusion we came to is the stringers were over powered. Because these are incandescent stringers, they have a much higher wattage. The 4 circuit you had all 45 lights on, was unfortunately not enough. Per our buyer:

3 set maximum on the same circuit. Each set represents 67 watts (3 = 201 watts). The maximum wattage on a single circuit is 216 watts.

40 plus sets = 2,680 watts. 40 sets would need 13 separate circuits.

Because there was not enough circuits, the stringers over heated and caused the chaser box to malfunction. I am so sorry for any inconvenience this may have caused you. At this time, all that we can do is send them back to you if you would like to have them back. Please let me know if you have any further questions.

Katie Williams

Customer Service Representative

1000Bulbs.com

2140 Merritt Dr. | Garland, TX *******

*******988

*******538 Fax

*******277 Ext. 337

Can you imagine they are saying they expect me to have 15 outdoor circuits to run there light. No documentation stating this.

I used 1000 bulbs a few years back, for some expensive outdoor lighting for my facility. I was contacted by a sales agent who told me to call if I needed to order again. I did last month. He got me a better price for bulk and expedited the whole process. I then called and ordered some photo cells I thought I missed ordering at first. He had those shipped same day. They get here the next day, after my guy tells me we don't need them. So I sent them right back It was easy, money was refunded right away, and my rep was so very polite. I am glad I do business with a Texas company who cares about the customer!

Do not, I repeat, do not order anything from this company if you think at all you might need to make a return. Even I never thought I'd need to return lightbulbs but I did since they didn't work. I tried 4 bulbs out of 20 and none of them worked. Figured that was a no brainer return. Not so. Called to ask how to return them and was told I could only return the ones that didn't work and would need to test them all and pay for the shipping and restocking fee for the ones that worked. I had a chandelier that needed 20 bulbs. How am I supposed to figure out how many more I need to order with a 100% failure rate to start? And, I wasn't very confident in any bulbs that might work. Are you kidding me? No joke, I had to take each bulb out and test them. 2 worked initially, then sort of fizzled and dimmed out. This took multiple emails and phone calls over a month before they would even give me info on how to return these bulbs. (By the way, other LED bulbs we ultimately purchased from a big box store all worked and are still working fine). Horrible customer service and poor backing of their quality!