Zulily

Ordered took 23 days to receive, immediately called to return - had the run around... finally recd ok to send them back (2 prs shoes TWO sizes too small) Sent pkg back same day I received it-took it to PO personally... it has been 11 days.and they say they haven't reced. Called PO seems they deliver to a certain address THEN Fed Ex picks it up and it can take another 1o days for it to get to THEM... and then they have to process it... was told I would get a refund. Then they stated a store credit... NOT... called my CC company and refused the charge... the lady at the PO says they have ALOT of calls because the original return is SMARTPOST and people don't understand they then switch to FED EX... sent to CA and now had to travel back to NEV... they do this so that your CC cycle is over 30 days BUYER BEWARE... some items are returnable some are not... it takes them so long to get your order to you because they wait until all orders are placed THEN they place their order... they are a middle man...

I ordered two outdoor storage cabinets. I received the confirmation email with an estimated delivery date. When I went back to check the status a few days later to see if they had shipped it, it said my order was CANCELLED. I checked my credit card account and it showed a charge for one of the units. I called Zulilly and pressed the #2 option to "check the status of an order". After sitting on hold for 10 minutes, they disconnected my call. When I called again, I pressed #1 to "place an order". When the woman came on and I asked her why my status showed cancelled, she said it because the vendor cancelled it due to lack of inventory. I told her there was a charge to my credit card and she said that it was a "hold" and that my card had not actually been charged and that it will be removed within the next few days. That's BS. The amount showed up on my card as a debit. I never received a call, a text, or an email stating that the items order had been changed or cancelled, so I've been sitting here waiting for the delivery of something that wasn't coming. This is my first and last experience with Zulilly. So disappointed...
***UPDATE*** 6/19/23
Now it gets really interesting... I checked my bank account again, and the "hold" was removed. Two days later I opened my front door and ONE of the units was sitting on my front doorstep. Two days later, my husband opened up the garage door and another unit was INSIDE the garage with the door closed. The only way I can imagine that they got the completely trashed box into our garage was that the door was opened, and after they put it in there, they closed the door!?!?!? Anyway, all of the pieces were there, we got charged for both units, and we have put them together and are glad we ended up with them! It all came together in the end, but the customer service is completely unreliable to me...

I've been buying from Zulily since last year - even my family uses my account to order things.

I've read the reviews below and I'm sorry some of you had bad experiences but maybe your expectations were too hi.

I don't mind where the clothes or products come from because the prices our family pays are fenomenal. I always check other retailers before buying from them and some times certain items are cheaper with other people... in other words - I know what I'm buying and that the prices I'm paying and the producs are exacltly what I asked for.

I've bought clothes and shoes - all that fit me accordingly to each size chart (some shoes come from other countries and their sizing is diferent). I have no complaints - all the tops I've bought that are sheer the info on them explained it to be (great for layering over a nice camisole). Also all the home "thingys" I bought (bedspreads - a few were gifts, kitchen gadgets, etc) Camé very very we'll packed and were exacltly the size and shape ordered.

I always buy in advance for birthdays and eveb X-mas só I'm not pressed for time. Other retailers take about the same time (up to 3 or 4 weeks) to deliver their products - so Zulily does not surprise me for taking time to send our family nice stuff nicely packaged.

Hope my input helps those out there who are still wondering if thet should use this website or not.

Mary Meadows, Tx

I am so disgusted with Zulily. Placed my first and last order with them about a month ago... after waiting about a month for the items to arrive, my 2 pairs of skirted leggings that I paid $55.00 for were the most ridiculous things upon arrival. I ordered them in size medium and they MUST be at least 2X or 3X. They Are so large that they won't even stay up on me, the leggings are super baggy, not even remotely snug, and they are very long. I CHECKED THE SIZE CHART BEFORE ORDERING THESE. The size chart said a medium size is appropriate for a size 8 woman. I actually thought they may be a bit small on me because I just had a baby a few months ago and am more of a size 12 or 14 with the baby weight - and these are still HUGE on me - so much so that it would be comical... except that there isn't anything funny about consumer fraud. These are nothing like what the model is wearing in the photo and conveniently have no size posted anywhere in the garment.

Dealing with trying to get a refund has also been a very, very negative experience. In a nutshell, they are not going to refund my money but will give a store credit minus $8.95 shipping to send the clown pants back and a $3.00 processing fee for all their trouble in trying to defraud me. What am I going to do with a store credit now that I am never, ever going to shop with them again? EVEN if I do use the store credit, I will be out about $30.00 total after I pay for shipping three times and their return processing fee. I feel robbed - because I was.

Also, my credit card number was stolen and used to try to purchase several items online right after I ordered from Zulily - I believe that this was the source of the credit card theft.

I have a broad range of products I have purchased on Zulily. Womens, mens and boys clothing, homegoods(bedding, storage bins, metal TP holder, rugs) and womens and boys shoes and I have been happy with 90 percent of it. My husband has slowed me down here in the last couple of weeks as he thinks I am spending way too much, he doesn't understand I haven't been in a walmart or target in months and I don't go to malls. There is deals to be had just watch out for overseas companies and sizes from foreign designers. Shipping can take a while depending on the product so read the dates when it tells you approximately, when the product doesn't come in they tell you and give you your money back and a store credit so unless your hanging your hat on something always keep that in the back of your head. I bet I have 75-80 things total and it only happened twice. I have also had the product damaged when I got it happen a couple of times, a rip in the shoulder of a sweater and the seam of a pair of pants had a tear. Love the shoes, pick your brand and stick with the ones you have heard of, no name shoes at cheap prices mean they are not worth wearing. I have bad feet and so spend extra to get good shoes. Muck Lucs, Ryka, etc are great shoe names you spend a little more but saves on department store prices. I live in Iowa and we don't have very many department stores, we have Kohls and Von Maur so having it delivered to my doorstep is great for me. The only thing I don't like is if you just want a different size you have to wait for the product in that color to come up again on the site and it varies so you have to have patience.

I BOUGHT 7 BATHING SUITS ON MARCH 2ND, 2022 AND TODAY IS MARCH 23RD, 2022 AND I LEAVE IN TWO DAYS! THE BATHING SUITS ARE STILL SITTING OVER IN A FOREIGN WAREHOUSE! DO NOT PURCHASE FROM THIS SITE!

This review might have gone through once, so excuse me if there is one similar here, I couldn't do it on my phone. I have ordered numerous items from Zuily for approximately 2 years and have never had a problem. I dealt with customer service twice so far. I cannot not remember the first time and what it was but I remember telling the person on the phone I appreciated her demeanor. Before I talk about the second one let me mention a few other things. I have never had the need to return anything. I usually buy a size up and it seems to be fine but I would look at the size charting anyway. In addition some things do take longer than others to deliver. If you place something in your cart, it will show you most of the time the company it is coming from. Therefore, you can search the company and find out where it is. Lastly, let me explain an incident that happen two weeks ago that is an example of the good experiences I have had. I usually place multiple things in my cart so I can go back later and decide if I want to purchase them. Big mistake on my part because I also have one touch purchase. Well you guess it I must of hit something and wiped out my cart and I received a note confirming my purchased. I didnt actually realize this till 4 hours later. I immediately sent a email to the company. Online I kept my purchase history up. I was planning on also calling when they opened the next day. However, within a 1/2 hour period the items on my account showed cancelled. Then the next day I received a personal email saying my order had been cancelled. A few days later it was taken off my credit card. In no way did they have to cancel this order but they did and the reply was quick, mine you this was a Sunday afternoon and evening.