I was rather skeptical at first but the whole process was easy and worked as advertised. I will definitely use ZocDoc again.
ZocDoc is an easy and efficient way to find and book an appointment with a health care provider who takes your insurance.
I really like how it makes it easy to peruse my options for doctors and reminds me when I make an appointment
Doc Doc is so easy to use I WISH MORE PROFESSIONALS HAD THIS TOOL. I like that I can cancel too and don't have to worry about someone getting the message
Easy to set appointments, get reminders, and re-schedule appointments if needed. A+ experience for me.
I was able to make an appointment with my dentist on -line. It was very quick and easy. The office called and confirmed. Everyone was happy.
Met with Dr. Wheeler and he saw me right away. Glad he gave me an idea of what to expect working with him. It was an initial consult for fertility.
All contacts I have had with my surgeon and his office staff have been excellent. I really l like that ZocDoc reminds me of my appointments.
They used to be good, i do not recommend using zocdoc service. Inaccurate insurance provided has put me in a tough situation.
Dr Rasul is the best! He is kind, compassionate and thorough. His staff mirrors him! Couldn't ask for a better doctor to help me with my pain.
I have used zocdoc on several occasions and have found amazing doctors affiliated with excellent hospitals. I highly recommend the site
Great experience in booking my dental appointments ~ quick, easy and basically effortless. Very pleased with the website and the "service"...
My experience was very good. I was treated with respect, promptly diagnosed and options. I would definitely refer others to ZocDoc.
ZocDoc is an easy way to find doctors & make appointments. It made my transition to a new insurance carrier easy
No problems at all. Very cordial personnel. We usually make our next appointments at the Dr's. Office before we leave, however.
Was able to make an appointment with my dr thru the online appointment calendar and then be reminded of that appointment
Our clinic has constant issues with ZocDoc no-shows, post-24-hour cancellations, and drug-seeking client behavior. This platform has been a huge waste of our time, energy, and resources. Zocdoc also has a zero-patient-fault policy and a no-refund policy for clinics. Based on these facts and the actual new patient realization rates we're seeing, the $70/booking, especially for small private pay clinics, feels predatory and like false advertising when it comes to ROI. Patients pretty much never cancel on their own within the 24-hour window. They no-show or cancel about 90% of the time in our case. This might not be the case for insurance-based practices, but for small, private pay clinics it's a nightmare. If the patient cancels on their own within 24 hours after booking, no charge. But if you try to call, e-mail, AND text the patient just 20 minutes after booking to confirm they are aware that you are cash pay and not in-network and they don't respond until the next day, or they never respond, you get charged $70 for all that urgency, time, and effort. Same with potential spammers/bots/bad e-mail or phone provided, etc. ZocDoc says we need to be more clear so no there is zero patient confusion when booking. Our private-pay policies and pricing are abundantly clear throughout our profile. The very top of our profile says "SELF-PAY/CASH-PAY, NO INSURANCE." We don't list any insurance as accepted. We registered as self-pay, etc. Notifications pop up informing the patient that we are "out of network," which I think confuses people, and should just say that we don't take insurance at all. The patient also has to sign forms acknowledging our private pay status and our pricing/rates immediately after booking the appointment. None of this helps, which leaves me dumbfounded. Most people on ZocDoc want insurance coverage and they ghost us or cancel when we tell them it's private pay. If they are one of the few who are kind enough to let us know they are canceling, they don't do it on the ZocDoc site that they used 1 time (we have to go in and do it for them), and they certainly don't do it within 24 hours, so we've usually already been charged. ZocDoc knows these statistics and one has to wonder if they are making fake appointments to rack up charges... That would be a GREAT business model. In any case, they are choosing not to fix a broken system simply to make a huge profit. They have no accountability and no skin in the game. We will be redirecting our marketing dollars into our own SEO efforts and using our own EMR booking features going forward. No more BS. If at any point things change for the better, I will gladly reconsider the platform and will update this review.
I am so happy that I can use zocdoc to make an appointment. It is so easy plus I get a reminder the day before my appointment. Thank you!
It is a pain in the whatever, to have to look up yet another password. I simply ignore the option of confirming because of that.
It was easy to get my appointment and fill new patient information at the portal. Which expedited my checking in process at the doctor's office.
Overview
Zocdoc has a rating of 2.6 stars from 1,425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Keely! Thank you so much for your feedback, we look forward to the opportunity to grow from feedback such as yours! I'm very sorry that it seems your profile preferences and settings are being unintentionally ignored by potential patients. We want your account to be set up for success. Please know, that Zocdoc is a marketing service, and the cost per booking includes an expected level of cancellations or no-shows. Zocdoc is not a referral service, and we are not able to adjust or remove booking fees based on the success of the booking. The fee forgiveness was designed to address patients who quickly change their minds, not to address any fit issues between the patient and provider. Provider's profiles should be optimized in a way that there is no need to clarify additional information within the first 24 hours. With that being said, I want to recommend providing this feedback to our product development team to see if they can implement something for the future when they create new developments and projects. Here is the link if you have any suggestions on how to improve this for providers: https://www.zocdoc.com/about/better-for-providers/
Additionally, please know that there will be an update in the near future where you can block out-of-network/insured patients and only accept self-pay patients on your profile. Right now, this is still in the works so I don't have an update as to when this feature will be live but hopefully soon as this seems it will be an imperative feature for your practice to utilize! If you have any questions, please feel free to give our dedicated Service Team a call at 866-962-3621. We look forward to hearing from you soon!