I found my new job through ZipRecruiter! Consequently, this required my firm to cancel the job posting, which was overlooked. Our account manager was no longer on staff, but Erika helped me to work around the problem, enabling us to complete the process. She also went the extra mile to help me receive a credit for the unused month.
The owner of our firm was pleased with the service received from ZipRecruiter, and will be our go-to for future personnel needs.
I called to change the company name on an invoice, and had what thought was a complicated reason why. Tina listened well and made the change promptly. I'm very happy with the customer service at Zip Recruiter.
I received fantastic help from Tee this afternoon. She explained everything I needed to know and did not rush through our conversation. Working with her was a grand experience. Keep hiring Reps like this to speak for your Company. I explained to her that the way I was assisted in writing the Posting we only received Resumes from over qualified people and I was requesting a credit for this month and putting my account on hold. Thanks again Tee you were great.
Ziprecruiter organizes the applicants well and makes it easier for a busy hiring manager to manage the process on their own without losing track of candidates. The screening questions tool is very helpful for filtering unqualified applicants out quickly and the mass mailing tool makes closing out the job quick and easy. I would have given it 5 stars if the price was more in line with other job boards.
Also, the online chat was very helpful when I had questions. Melody was able to quickly answer my questions which is great for me because hiring is not my regular job duty so the less time I spend wrestling with hiring tools the better.
Morgan Byrd was an exceptionally articulate and smart advisor. She constantly saw the situation from my side and was able to give me work around solutions to best meet my needs. I was so fortunate to have her answer when I called back a second time and the service was even better! Note to management... Find a way to KEEP Morgan as she is great for your brand. A fantastic customer experience.
Was struggling for two days trying to figure out how to use ziprecruiter dash board! Thanks to Alice, she was awesome with giving me a 10 minute overview of how to get around and what everything was on my dashboard!
Very pleased! Thank you
I wanted to compliment the customer service representative that helped me today from Zip-recruiter.
Her name is Tee Bryant and she was so helpful and patient. I needed to know more about the Resume Database and she explained it so very well and she made sure that I did not get off the phone until all my questions and concerns were taken care of completely! Thank you Tee for being so patient and kind!
Great customer service. Erika was very helpful. I think $10 is a little steep to just still have access to your candidates, but we chose to do this instead of having the headache of creating a new account if/when we do another job posting.
Katie was great when I called in yesterday with a simple billing question. I knew exactly what I was signing up for with ZipRecruiter and she gave me some additional tips about refreshing job postings. Really quick service too, I was connected right away.
I have a link that was sent out through social media for a job posting that was not approved and never active. Alex F has helped me by staying professional, engaged, understanding of my situation, respectful of the sensitivity, very positive attitude throughout. Rather than stopping and not helping me since the protocol for this situation is in place, he has submitted this as a case to investigate any opportunity to remove it from being visible through the link that is being circulated through social media. Thanks for helping!
Although we had to open a service ticket, Erika was very attentive to my needs, researched the problem, validated my concerns, followed up on screen-grabs I sent her and initiated a fix to the issue.
I consistently get great service from Zip Recruiter tech support. Thanks y'all!
Ziprecruiter is a site that helps in finding job opportunities or vacancies from recruiting managers. All you need to do is register for free, leaving all important information that would help them find job vacancies in your work domain. Immediately they find any, you are notified through a mail, so that you can apply. Their service are free yet, very satisfactory. I commend mostly their promptness.
I called to put a hold on our account and Katie Barlow was very helpful and professional! She gave me several helpful suggestions. She also sent me an email confirmation on what we discussed. I also had a great experience working with Keith several months ago. He helped to get us set up and got our job opening ads out quickly!
She was very polite and helped me without any questions. Got the job done. When I called she took her time and explained to me about anything that I asked. She had real good manners and I really do believe that she is in the right place. We need more people like this whom seem to love what they do. Thanks!
Tara Brooks was able to help me to access a resume left by a potential employee.
She also went a step further and refreshed my ad. She explained to me that since it was placed about one month ago it showed up lower on the page. She refreshed it for me and sent me an email with instructions on how its done so i could do it myself next time.
I called to cancel my account for the time being while I am not hiring and the my representative was so helpful it making this and easy pain free experience! Thank you so much! I will certainly come back to zip recruiter in the future once I have a position that needs to be filled.
I discovered a billing issue with a recently closed job posting. I jumped on line and did a Live Chat. I was kind enough to have Melody help and she had the issue resolved in 3 minutes. So easy and prompt. This is why I use Zip Recruiter. The back office support is awesome. Cheers.
Any time a service I use on a consistent basis has a chat option for help, I am happy but when it is handled like Ziprecruiter, I am thrilled. So much easier than calling and waiting and being transferred.
Thank you for this and for giving me minutes back in my life!
In my position, I call a lot of support lines and Tanya was by far one of the most upbeat, helpful, and positive representatives I've ever spoken with. She was personable, polite, and incredibly helpful. If she answered the phone every time anyone called, all of the reviews would be 5 stars.
My office received a promotion code in the mail for a free job posting. When I went online to redeem, the option was not given to me. With the Chat Now option, Alexis was courteous and answered my questions quickly. She helped me out with a 4 day trial to see if our new type of job would yield any results. The free trial is a great way for companies to see how effective ZipRecruiter is. Thank you, Alexis!
Overview
ZipRecruiter has a rating of 3.9 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.
- Visit Website
- Santa Monica, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members