I ordered 5 items from Zaful in the beginning of January that were all supposedly "in stock". Since i qualified for free shipping, i didn't expect to get the items quickly. After i got the shipping confirmation, i realized everything was coming from China and their tracking link didn't even work. 4/5 items arrived in couple of weeks. The bikini and hat i received were what i expected, although the hat was a bit too small (i don't have a large head by any means). The blouse and jewelry on the other hand were made of pretty crappy material and just wasn't worth it in my opinion and i regret getting them.
The biggest problem i have with this company is their deceitful way of getting you to pay for an item that they will never send to you. I waited a whole month for my last item before i submitted a ticket to them asking when i would be receiving it and they responded with contradicting messages. In one message, they told me that they already sent me everything which was clearly not the case. In another message, they basically told me that they don't have it in stock and i can wait another month for it. It's really not that hard to keep track of how many item are in stock and ONLY sell what you HAVE or at least tell the customers that it's unavailable so they don't order it in the first place unless they want to wait. They weren't even going to tell me that it's not available for 2 months until i messaged them about it. I subsequently received another message saying they refunded the amount back to my account and that I should see it in my z-wallet. I don't know what a z-wallet is and don't care at this point because i want me money sent back to ME and not some store credit to a store i don't even want to deal with anymore. I still haven't seen my money refunded back to my bank or paypal despite multiple attempts to get it resolved and I'm extremely frustrated with this company. Luckily, the amount isn't as big as some of the other reviewers, but regardless of the amount, I think it makes sense to refund the COMPLETE amount back to the consumer if you can't fulfill their order.
Great price and clothing. The material is appropriate for the price, and orders arrive fast enough. The customer support is great.
Great experience, kind staff. The products are amazing and unique and the prices are low. Great great online store!
This e-shop is the best, the best price, the best quality, the best customer service and the clothe's size is exactly same than my size.
I bought two bikinis, and I go perfect, I took my measurements and I bought them and they are my size, and of good quality, I like them very much and I am very happy
The service was excellent. The products was worth the wait and are perfectly adorable. Love the products!
Absolutly awsome experience. I loved all the products. They were exactly what was advertised and it got here in the time line they gave.
Nice cloth good quality and costumer service is on top! Definitely going to buy again. The app is cool also and the point system work well!
All the things that I ordered came in good contitions and I liked them a lot. I didn´t have any problems with them, so I´m satisfied.
Dear Marta,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Best Regards,
ZAFUL Customer Service
I truly love zaful.
They have really trendy and good quality pieces of clothing for the best prices.
Good customer service. Great products and looks exactly like the picture. I will definitely order again.
Gorgeous clothes at an affordable price. Have always received prompt responses from customer service.
Satisfied with the glasses and handbags. Surprisingly fast shipping.
Any inquiries attended nicely. Good customer service.
Everything I've ever ordered was nice quality and came in time. Never had any problems with the service. Thanks.
Great cheap and super cute swim outfits, they run exceptionally small though always order the size up!
Dear Nicks,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I've ordered from zaful a few weeks ago. Things still not here! There is also no way in contacting with these people!
Dear Gicell,
First, our sincerest apologies for your problem.
We want every customer to be happy and clearly this is not the case here.
We have send a good solution to email gicell*****5@gmail.com
We are waiting for your reply.
Thanks for your time.
Zaful customer Service
Overview
ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.
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- Coventry, WMID, United Kingdom
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Dear j,
We regret that the blouse and jewelry did not meet your expectation.
We will submit this problem to our related colleagues and improve it in the future.
All of our items have a processing time. This time depends on our stock availability.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
Zaful Customer Service