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YodleReviews 1,688

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

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Virginia
1 review
2 helpful votes
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Not worth the money
April 3, 2015

We didn't really like our experience with them. For us we were looking for families in a certain area of town. They are better at broad spectrum hits. Website they make for you is cookie cutter - very few ways to adapt it to fit your individual needs. Also they issue you a special phone number to track - this becomes a problem when you cancel the service because people save that number and then it shows out of service.

Date of experience: April 3, 2015
Texas
1 review
1 helpful vote
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AWESOME Marketing Tool!
April 3, 2015

What a wonderful all-in-one marketing tool for small businesses! Marshall & Brown Accounting in Humble, TX is forever grateful to Yodle and the staff who make it so special. We now have the power of a large marketing firm pushing our business to the top every day!

Date of experience: April 3, 2015
Texas
1 review
12 helpful votes
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We signed up our law firm with yodle. We were promised the world and got little to nothing in return. The "leads" are absolute BS because they basically count everyone who calls you as a lead (even solicitations from other companies!). I was warned about them shortly after hiring them but gave them the benefit of the doubt (my mistake). We decided to stop throwing good money after bad money and cut our losses. Do yourself a favor, save some money and look elsewhere to advertise.

Date of experience: April 3, 2015
Radley M. — Yodle Rep
over a year old

Hi Marco - I'm sorry to hear that you didn't have more success with Yodle. We work with many lawyers and law firms, so it's even more disappointing to know that it didn't work out. If there is any additional feedback you'd like to share, feel free to contact me at syvenna.siebert@yodle.com or 646-770-8974.

Thanks,
Syvenna Siebert
PR Manager

Hawaii
1 review
1 helpful vote
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Great Service; Great Product!
April 2, 2015

Jordan Sanchez walked me through very useful and insightful processes to get the most out of Yodle; much appreciated!

Date of experience: April 2, 2015
Maryland
1 review
1 helpful vote
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Really helpful when trying to build an online presence and competing with larger companies. Will continue to grow my company using Yodle!

Date of experience: April 2, 2015
Georgia
1 review
1 helpful vote
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Excellent Tool For Business
April 3, 2015

Absolutely a user friendly way to connect to potential clients and maintain a professional e-presence with your clients.

Date of experience: April 2, 2015
Connecticut
1 review
1 helpful vote
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Easy Email Marketing
April 2, 2015

Asking for reviews and staying in touch with clients is so much easier through Yodle's email marketing tab. I really enjoy the custom email option and I'm excited to start sending out monthly newsletters soon.

Date of experience: April 1, 2015
Florida
1 review
1 helpful vote
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Great customer service
April 2, 2015

Great, glad I have your services. Best company out there. I have been battling a website provider for 8 years. In less then a month we are rolling and making money. Yodle is the BEST!

Date of experience: April 1, 2015
South Carolina
1 review
16 helpful votes
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Yodle has been a great company to work with. After trying many different SEO companies who promised us the moon and back, we tried Yodle. They provided an increase in our sales volume as we were also able to track where our calls came from and how our employees handled those phone calls. These are great managerial tools to help you focus on what areas and customers to target. This company has been a great tool to have in our advertising arsenal.

Date of experience: April 1, 2015
Florida
1 review
1 helpful vote
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Business increased from the start
April 1, 2015

Yodle's representatives are very personable in explaining all of the site features. The business that I received on the very first day covered the cost of the first month.

Date of experience: April 1, 2015
Georgia
1 review
1 helpful vote
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Very helpful, Great ideas, Easy to manage! I would recommend this to everyone

Date of experience: April 1, 2015
Connecticut
1 review
1 helpful vote
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Excellent Customer Service
April 1, 2015

Yodle has excellent customer service that takes the initiative to reach out to you in addition to being willing to answer efficiently when you call them. Their services are very affordable and the control I have through my personal Dashboard is great. I am very pleased so far and just wish I had found them sooner!

Date of experience: April 1, 2015
Pennsylvania
1 review
1 helpful vote
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Awsome
April 1, 2015

Yodle is very experienced in what they do. Everyone is very helpful. We really like them.

Date of experience: March 31, 2015
Georgia
1 review
4 helpful votes
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Customer Service a Plus
March 31, 2015

John was very helpful on the phone, and I would give him 5 stars. He helped me with corrections I wanted to make on the website. He offered good suggestions and feedback. We are new customers, so marketing results are still unknown at this point. The reason I am giving Yodle 3 stars overall is that the website they initially put up could have been any solar company's site because it was so generic. If I were a site visitor I would have thought it was a scam. It was not well thought out, and there was so much repetition it was unbelievable. They did not consult our current website for information, so it was useless as a marketing tool. I spent alot of time rewriting their material, and then when they posted it, I still had to carefully proofread due to the numerous misspelled words, missing capitals, etc. That is what I called and worked with John on correcting. The overall website work has not been very professional, and for that reason I have been very disappointed. That said, the website is finally coming together, and with a few more touches, I am hopeful that this marketing will actually do what they said it would do. Overall anytime I have spoken with a customer service person they have been great to work with. They just need their writers do a better job researching the client before they start writing, and do a better job with the basics of punctuation and basic grammar.

Date of experience: March 31, 2015
Nevada
1 review
1 helpful vote
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Awsome Service
March 31, 2015

I wanted my customers to be able to write a review at rate a biz and one of the of the local review site in my area with a click of a button and John Gauntt made it possible and now I get to reviews with one email I send out thank you

Date of experience: March 30, 2015
New Jersey
1 review
1 helpful vote
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Very Personable
March 30, 2015

Jorge just helped me with revisions to my advertise and was so personable and responsive. He makes it an excellent experience with Yodle.

Date of experience: March 30, 2015
Arizona
1 review
1 helpful vote
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Learning
March 27, 2015

Jordan was very helpful…
Answered all my questions

Taught me a lot, I just hope I can remember everything.

Date of experience: March 27, 2015
Florida
1 review
1 helpful vote
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Top-notch company
March 27, 2015

Whenever I call I get a live person immediately my questions are always answered promptly I would recommend yodel to anyone

Date of experience: March 27, 2015
Missouri
1 review
1 helpful vote
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I get calls all the time stating "we have discovered that your Google listing needs to be updated, blah blah," so today I pushed #1 on my phone to talk to someone. I got the company name, their name and phone number "in case I need to call them back." Then I asked him how they found out out my listing is "outdated". I said "I am with Yoddle, and they keep up with all that." The guy said "they are behind. Yoddle is using last year's platform and Google has moved to a new platform, blah blah." Then he directed me to a website and as I was challenging him he hung up. I called your customer service and made another friend! I found a spelling mistake on my home page and it was fixed right away. Thanks. Hope to get my picture in to you soon.

Date of experience: March 27, 2015
New York
1 review
2 helpful votes
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We as a Yodle client could be happier with the way things are going, the people are great but the limitations and lack of clarify are frustrating. We understand why there are limitations and generalizations on adversites for the sake of standardizing for increased efficiencies/ranking, but it stifles companies that take great care of their presence.

Date of experience: March 27, 2015