Received my Just Black Pixel 3 128gb two days ago. The phone loaded, however the sound on this phone does not work. When I call my friend they only can hear a couple numbers spoken when counting to one hundred. When they speak with the volume all the way turned up, they sound as if they are talking two rooms away through closed doors. Under the listing "Hey, you there! These items are expected to have a moderate level of wear & tear including (but not limited to) scratches, dents, and dings. Outside of their physical appearance, they have been tested to be in full working condition. Batteries are tested to function at minimum 85% capacity."

This phone is definitely not tested or working as a phone, funny I thought a Google Pixel 3 was supposed to work as a phone? I guess due to risk COVID-19 being transmitted they laid off the Woot test monkeys and instead hired some frogs? The item delivery took over 10 days to be delivered so I guess they are now using guppies to deliver the items that appear to only be good enough to serve as over priced door stops! Next time I want a door stop or a phone my time and money would be better spent going to the city garbage dump to pick a couple tin cans and string which work better as a phone then this PHONE "WHICH IS TESTED TO BE IN FULLY WORKING ORDER" - NOT!

I am returning this phone for a refund which I was told will take another 12-15 business days to even hope to get the money back as per Woot SNAIL CUSTOMER service! Shipping takes 5 business days, processing take 5 business days and another 3 - 5 business days for the money to actually be returned to my credit card. This is my first and last business transaction with WOOT! WOOT definitely does not provide the same customer service that I have experienced with Amazon Prime. I have been the biggest fool to try think as a subsidiary of Amazon they would have any customer service. I theorize WOOT rips off your money parks it in some high interest account. So they actually make money off having our money in this account over the period of one month that is the time that will actually elapse between paying for the phone, receiving the phone, returning the phone and getting money back. WOOT does not make money off selling quality items at low prices with specialization in volume! WOOT seems to be the largest rip off racket ever. Stay Clear!

I have read a ton of these reviews and I'm mind blown because I order from woot all the time and got the same level of customer service as Amazon provides the times there were problems they were resolved in one chat and I couldn't of been happier and tell everyone about woot on the daily…one problem I realized that woot was charging me shipping even though I am a prime member (I was using klarna or Sezzle so I'm guessing this somehow was the issue) the rep looked into it and refunded (not store credit but original payment forms) and the money was back on the debit cards I used to pay no problem. One other big problem was I ordered my appleb AirPods Pro after a week one of the headphones stopped working I reached out to woot and they gave me a partial refund if I kept the headphones well I bought them new and they arrived new so I did and called Apple. Apple sent me a return box and fixed the headphones and I had them back and working like new all in less than 5 days so basically the money woot gave me back was a bonus and I ordered a origami book shelf that's normally so costly and I got it and it's the most awesome piece of furniture I have ever bought the only thing I can suggest is read the fine print know what is refurbished whats new what's a open box and if you have a problem message them immediately and all this waiting on emails to chat to them I have no clue what that's about when I needed help with a order it connected me to a live chat I waited one minute and someone was on the other end to help me people especially with technology tend to blame there lack of knowledge on how to properly use stuff on the company or the item when it's really user error let's admit it there's some stupid people in this world take it into consideration you can't make everyone happy and some people are gonna go off just because there life sucks or they are trying to get something for free just be cool when you talk to any customer service be nice and understanding and maybe just maybe the person helping you will go out of there way to help you personally from me I am about to order more from woot now and just so you know I'm not a fake review I have included screen shots of my screen of my orders so you see I have a real shopping problem lol

I recently placed a very simple order: 2 wireless charging docks for my sansung galaxy S6. Expecting delivery in a few weeks, I was very happy to get a package from Woot! In the mail three days later. I ripped apart the small bubble package they sent me, only to have that happiness disappear in an instant. They sent the wrong item.

Instead of receiving 2 wireless charging docks, they sent me a single Micro USB to HDMI converter cord. "Alright, I'll just talk to their customer service and have them send me the correct order" I thought to myself...

This is when their lack of communication and terrible service structure completely ruined my first experience with their company.

I sent them a polite "Hey, you guys sent me the wrong item" email, and got a response within 8 hours "Your refund has been processed and should reflect on your original payment method in the next couple of business days". "Alright, It's over at least" I thought to myself as I actually found the same item from china for 4.99 each instead of woot!'s 27.99 price.

A few hours later, their customer service sent me another email, saying "Hello,

I am sorry for the incorrect response sent you in the previous mail, we kindly request you to ignore it.

Upon checking your concern towards the item I am sorry to hear the item(s) you received is not as expected. Unfortunately we do not have any replacements available to send you. I have initiated an RMA (Return Merchandise Authorization) to return your order and created a prepaid return label."

So I print out my label, package the cord I never ordered up in it's original packaging and am just about to head out to drop it in the mailbox when my phone beeps saying I have another new email... Low and behold, it is again from "Woot!"s confused customer service department.

"Hello,

We are very sorry to hear that! If you believe there is an error from our end, we request that you send us photos of the items. You should be able to attach them directly to a reply to this email. If you are unable to get them to attach, you can send them directly to us at *******@woot.com. If you do it this way, please be sure to include the order number so we can easily find your information. Once we have that, we can investigate your options for you further. We apologize for the inconvenience."

So now... I need to tear off all the tape I just bundled onto the cut package to mail out, so that I can send them pictures of what I recieved... AFTER they already told me to print out a prepaid mailing label and mail the wrong item back to them... I am gritting my teeth at this point, as the complete lack of communication between their support staff is driving me bonkers... It should be obvious at this point why they have lost a lifetime customer at this point... I actually begin thinking this is all part of a scam they do to con people out of their money intentionally.

Nonetheless, I unpackage the cord, snap photos of it with the original receipt and email it to them as requested. And THEN re-package the cord and drop it in the mailbox.

A few hours later, I get another email reply which reads as follows:

"Hello,

I'm so sorry about the problem you had with your item. Unfortunately, we do not have any replacements to send you. We have two options: (1) We can issue a partial refund in the amount of $10.00(for both the items) and you keep the item, OR (2) We can issue an RMA with a prepaid return label and you can return it for a full refund. Please let us know how you would like to proceed.
"

Let me remind you, I paid $64 for these two wireless charging docks, and now they are trying to offer me a refund of 10 dollars to keep an item I don't even want. So naturally, I explain to them that I already mailed the package out, that their communication between customer service reps is horrendous and that I want ALL of my money back.

The rep replies back with:

"In order to return the item for full refund, please use the label and paste it on the item and return it back to us.

Your refund will be processed once we receive the item and should reflect on your original payment method in the next couple of business days. This time frame may vary from one financial institution to another.

I hope you understand our limitations."

"Alright, it's in the mail, I am all set for a full refund once they recieve the item" I think to myself... So I wait about a week and they eventually send me an email stating "Woot! Has recieved your item"

Another few days goes by and I recieve another email... Stating that 27.99 has been refunded onto my account... I am FUMING at this point... Because even after telling 6-7 different customer service reps that I bought TWO chargers, and only recieved ONE item I never ordered... they only reimbursed me for ONE charger.

My email back to their customer service at this point is not very nice... I had to threaten to bring the company to court before they would actually refund my entire order. After serveral days, and several other emails from their customer service department which seems to have ZERO communication with its other members, I finally recieved my second refund... in two parts... Because yes, their customer service reps are that inept.

Even though this company is owned by Amazon, it does not have anywhere near the customer service of its parent company, and they will make life difficult on you any way they can.

Avoid at all costs.

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # *******.
Correspondence regarding this complaint will be emailed to: *******@gmail.com
Please print a copy of this for your records.

Filed on: January 18 2016

Filed by:
XXXXXXXXX
Gordonsville VA *******

Filed against:
Woot, Inc.
4121 International Pkwy
Carrollton TX *******-1907

Complaint Description:
FedEx damaged the product in shipping and sent it back to woot - never delivered to me - and woot will not credit my account. I have contacted woot on several occasions to get a refund.

Apparently if they don't show who signed for it there they will not refund my money. The item was damaged so bad FEDEX NEVER DELIVERED IT TO ME and sent it back to woot.

The Fed Ex tracking number is *******778XX. Here is the history according to FedEx, notice on December 31st FedEx sent it back to Woot: -

1/07/2016 - Thursday 11:37 am Delivered Carrollton, TX 7:37 am On FedEx vehicle for delivery IRVING, TX 5:39 am At local FedEx facility IRVING, TX

1/06/2016 - Wednesday 6:15 pm Departed FedEx location HUTCHINS, TX 2:22 pm Arrived at FedEx location HUTCHINS, TX

1/05/2016 - Tuesday 9:54 pm In transit COTTONDALE, AL 10:45 am Departed FedEx location KERNERSVILLE, NC 2:20 am Arrived at FedEx location KERNERSVILLE, NC

1/04/2016 - Monday 9:35 pm Departed FedEx location ASHLAND, VA 3:35 pm Arrived at FedEx location ASHLAND, VA

1/02/2016 - Saturday 8:04 am Arrived at FedEx location ASHLAND, VA

12/31/2015 - Thursday 10:42 am Returning package to shipper ASHLAND, VA Damaged in transit - Unable to deliver shipment - Returning to shipper 10:37 am Delivery exception ASHLAND, VA Damaged, handling per shipper instructions 7:07 am At local FedEx facility ASHLAND, VA

12/29/2015 - Tuesday 10:51 am At local FedEx facility ASHLAND, VA Scheduled for delivery next business day 7:14 am At local FedEx facility ASHLAND, VA 3:06 am Departed FedEx location KERNERSVILLE, NC 1:11 am Arrived at FedEx location KERNERSVILLE, NC

12/28/2015 - Monday 10:37 pm Departed FedEx location CHARLOTTE, NC 7:59 pm Arrived at FedEx location CHARLOTTE, NC

12/23/2015 - Wednesday 11:34 pm Left FedEx origin facility SANTA FE SPRINGS, CA 5:51 pm Arrived at FedEx location SANTA FE SPRINGS, CA 9:03 am Shipment information sent to FedEx 12:00 am Picked up

Here is my correspondence with woot trying to resolve this:

Woot.Com *******@woot.com via bounces.amazon.com 1:31 PM (2 hours ago) to me Hello, The most recent tracking shows your return has not yet reached our facility. Unfortunately, the tracking we have for this doesn't show any movement back to us. If you happened to get an alternate tracking number when you sent it back, please send it to us so we can give you a better idea of when you should expect your refund. Once received in our warehouse please allow at least 7 to 10 business days for the refund to process to your original payment method. If you don't see it by then, let us know and we'll research further. Thanks! Regards, Nicole Woot Member Services ******

---- Original message: ---- I have yet to see a credit for this even though you said it would be credited in 7-10 days of receiving it at your faculty. This was supposed to be a present for my son and I already purchased a new one from woot that is supposed to be here 19Jan16. ******

Dan XXXXXXX On Sunday, January 10,2016, Woot.Com *******@woot.com> wrote: Hello, Thank you for taking the time to email us. We appreciate your concerns as well as your business. I am sorry about this. It appears that the carrier was unable to deliver your package and it has been returned to our facility. Unfortunately we're unable to re-ship returned packages. A full refund will be issued 7-10 business days after the item is received at our facility. We look forward to see you again soon. Regards, Faizan K Woot Member Services *****

Order Date: Tuesday, December 22,2015 Fed-Ex is showing the TV as returned to shipper. Am I getting a new TV or a refund? I need to cancel a warrant from square trade if I am not getting a new TV.

Dan XXXXXXX On Mon, Jan 4,2016 at 6:44 AM, Woot.Com <*******@woot.com wrote: Hello, Sorry you haven't received your order. Please contact FedEx to initiate a driver follow-up/trace. They will research the delivery and contact you with more information. We would ask that you be t ( I ran out of characters here on the Better Business Bureau form).

Your Desired Resolution:
Refund my money and require training of their customer service to actually READ the email sent to them. If they actually read my email they would have shown it was sent back to them on 31DEC15 by FEDEX and never delivered to me.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

What would you like to do next?

Can you spell "NIGHTMARE" = WOOT.COM. NEVER NEVER AGAIN!

I got a generic canned support response from woot when my neato broke after less than a month of use here was my response to which i never heard anything back:

I will just return using my AMEX card. Just FYI literally everything I have ever bought from woot was either broken or wrong on delivery or broken within the first few months of delivery. I wont ever use your service again. Saving a few bucks and then getting a broken piece of $#*! is not worth it.

Here is a quick rundown:
Order #: Omitted 7 PC Comforter Set and a Claritin Air Purifier. Comforter arrived the completely wrong color that was ordered and the pillow included burst open after the first day and got stuffing everywhere. I contacted customer service and heard nothing back.
Claritin Air purifier works great until you touch it or move it and the face plate violently pops off and refuses to reattach ( at least it works more than I can say about my neato)
Order # Omitted Neato Robot- Started having issues within the first month and completely $#*! the bed in the second month. Other people who ordered Neatos from Woot have complained of the same thing. Garbage through and through. It is quite a nice scam you have running with neato though since they want to charge me 50 dollars to honor their "limited warranty". I will return using my AMEX card and order a roomba from a reputable retailer next time.
Order# omitted - AOC 27" monitor worked great for the first month until two dead pixels showed up directly in the CENTER of the screen. Two blue dots on everything I watch or do on my computer. Just $#*!ing beautiful.

Your Customer support doesn't respond and if they do, the response is total garbage and uninterested. Everything you sell is a giant hunk of $#*!. I have wasted over 500 dollars on your website and I have finally learned my lesson. Don't buy your garbage and spend 10 extra dollars on something somewhere else ( Amazon, NewEgg, even $#*!ing BestBuy FFS) with a decent return policy that doesn't sell $#*! they found rotting away in the back of the amazon warehouse on some random pallet

I will make sure to put this email up somewhere very visible on the web as well to deter other fools before they waste their hard earned money. Thanks for the fun Woot but we have to break up now. Please don't text or call me, email me or show up at my workplace.

I am so very INCREDIBLY impressed with Woot's offerings, great websites.

Loved woot! Great selection - thanks!

Paid for shirts from Woot, never received them!

Top notch. Do business with them often.