Wix

I recently tried using Wix.com to build a website on my iPad, and it was a complete disaster. The user experience was terrible, to say the least. The interface was clunky and unresponsive, making it difficult to make even simple changes to my website. The drag-and-drop feature was particularly frustrating, as it was almost impossible to move elements around the page without screwing everything up.

I have been using WIX for a few years and upgraded to Premium about 2 years ago. Happily plodding along doing the occasional update. HATE the new editor. Look at their service tickets for the last few months, mostly complaining about the new editor.
It is clumsy.
It is is slow.
It is non intuitive.
It is PAINFUL.
They will let you revert to the old style for a limited time. Here's a better idea, ROLL BACK, ditch the CRAP you have now.
Cheers
Steve

Something seriously bad wrong about Wix.com. They charged me for nothing this month for 149.00!? I wasn't even buying anything? I was unable to connect to any customer support or email address at all.And google workspace was suppose to be a part of subscription in Wix plan but suddenly I need to pay subscription? I need to cancel my CC before more ridiscous charges on me. Stay away from WIX.COM at all cost!

This is the first time I've ever written a review of any sort. I was gifted a domain name purchased through 1&1 internet. I created a landing page for my site and worked with 1&1 to transfer the domain name. I was not able to get my site up, so I requested a call back from customer service. I wait TWO hours for the call. This is after my first call to WIX when I was on hold for 45 minutes before I hung up. My site is still not up after my last call. Just requested a call back -- a pop up said that there was a problem and to try back in ten minutes. It also said the wait time for a call back is 80 minutes. I have never been so frustrated with customer service as I have been with WIX. As I have not fully developed my site yet, I might just bail. It's that bad.

Terrible customer service because it's almost impossible to get through, and once you do, they act politely as if helping you but do nothing to help and tell you someone will get in touch later. I've tried to cancel my subscription and received an error message. Then was charged double the amount I had signed up for. Then I call to get a refund, they walk me through how to cancel the subscription and later tell me they don't approve the refund. So in the end I don't have the subscription for the whole year or the refund. They won't even give a prorated refund - $264 gone!

Total crap. Can't even talk to anyone when something isn't working. And they rope you in, I want to take my content elsewhere, MY content, and they won't allow you to. Total bull$#*!. They won't even get with the times for recipe sites, with new features. So sorry I ever started my website here. Beware, use Wordpress instead!

I had vista print for years and a greta website then they partnered with wix and my main pages crashed just disappeared! It's been a full month if daily phone calls and escalations but nobody can install my old pages on wix. There's nobody there to do the work or they don't know how they don't are they give me the run around and their system doesn't support the high level of features I had on those two pages. I will be suing them. Those pages were the registration pages for students for my school. I have new students with no paperwork now! They had many cool features easily I made with vista print which is a small business for websites and I wouldn't use again as they gave accidentally deleted pages in the past which is horrific. I see all wix reviews online are fake so that's one thing they are good at making fake reviews! If you can't add a review there it's fake. This one I can add a review here and they have an F rating, their real rating!, vs A+.

One of the most frustrating experiences ever. I don't blame support crew ever for shortcomings of the product they represent. But god give me strenght i spelt out my request in the clearest terms possible, just asking if it was feasible, not even expecting an answer.

I truly hope a bot replied to me, but I doubt it. They just kept copypasting information from their forum pages. Information i already told them i knew. Now even pertinent to what i was asking.
I give up. I'll go to squarespace. Bye world.

I was a customer for a few years. So glad to leave Wix!

They keep charging more every year. A $10 domain is now $50 to renew. A $140 plan is now $270.

Customer service takes a day or longer to respond and usually don't address the issue.

The ecommerce premium plan is a joke. It loads slow, is cumbersome to list products, and has limited features. They updated the store but I couldn't find out if it is any better. They told me I had to rebuild my existing store to use the new one... that's when I decided enough was enough. I'd rather rebuild elsewhere.

The cherry on the wix turd sundae is that even though I transfered both my domains and cancelled, they're still charging me for the rest of the year.

I will forever advise others to avoid wix.

I have lost my editing abilities to my website on wix and I can't get the help from wix. I need to be able to get into my site. They set an appointment for me on my email but never come back to connect and resolve my issue even when I have a claim with several employees of wix.

We are forever Creative took over 2 of my websites, he was supposed to put an online store on my Benson Parks Pecans. He took the money and ran! I have had bensonparkpecans.com for years! Now Wix will not give it back after we are forever creative locked me out of my domain names. We are forever creative is registered at Wix, and it is no longer accessible! Wix is a scam also, after trying to get my website back from them through their abuse email! What a farce Wix is! I had Benson Park Pecans. Com since 2004!

I have had a WIX account for 3 years and their web sites are cool to look at. But no one will ever know about the web site. I tried all the techniques. Still, I never gained google's notice unless people knew to use my name. Now that I want to cancel my auto billing, the payment page will not load. I have tried to delete my credit card for 6 weeks, but have never gotten the link to load. They just rebilled me despite my besst efforts to leave them. Sickening and maddening.

I signed up for Wix solely to create a website with a Facebook Shop integration, a feature advertised on their platform. Imagine my disappointment when, after paying for a year-long subscription and launching my website, I discovered the Facebook Shop functionality would be discontinued in April! (I signed up at the end of March)

Wix failed to disclose this crucial information during the signup process. This feels like a bait-and-switch tactic. They happily took my money for a service they knew wouldn't be available for most of the subscription period.

Their suggestion of using unreliable third-party apps is not a solution. I expect a seamless integration, not a patchwork of untested workarounds.

Adding insult to injury, Wix denied my request for a refund on the remaining 11 months. This is outrageous! They essentially sold me a product they can't deliver and are refusing a refund only 18 days after the purchase.

I am beyond disgusted with the service or should I say lack of service that I've been receiving from
Wix. They want permission from the site owner to assist you with your website and, yet, they take it upon themselves to go into your website and make unrequested changes when they feel like it. So, the website owner has to keep correcting the changes that the techies make that were never requested. It is an unbelievalbe waste of time! Neither my desktop nor my mobile website can be navigated as these idiots, apparently, would rather change the background color than work on something that is essential. As it stands, right now, since nobody can look at the various sections of my website, easily, they'll get off my site ASAP! So, I'm jerking around correcting THEIR mistakes on a website (mine) that, as I type, is useless. RUN don't walk away from this ridiculous company.

I have designed a website with Wix and bought a Premium Plan in March 2022 to 2024. In the first days of January 2023, my website was suddenly gone - completely empty on my account.
After 1 month of emailing with Wix support, they say that they have now found the website and moved to a new account and that the Premium Plan cannot be transferred and that I have to be purchased for a new account.
I then wonder if they credit the Premium Plan I already bought until 2024, but they can't, they say.
Wix is ​​cheating their customers and I will choose another provider for all other websites I now make.

I am rather disappointed with Wix. Initially, I had a free account. Then I received info that I could have my own html. I was not aware that I would be charged $149 for hosting by an automatic renewal. When the charges came through I tried to contact Wix to no avail. The voicemail said they would call back in 4 days. I had the charges automatically reversed because I did not sign up for the deluxe package with the $149 + $14 annual renewal. When I called Wix to find out how to get the free web site back -- I was informed that I had to pay $50 because I made them look bad with a chargeback! Disclosure about upcoming charges would be nice. As well as the fact that they will automatically charge you unless you go in and turn that auto charge off! I am quite disappointed but glad I learned.