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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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Good website and chat assistance. The luxury firm mattress is very comfortable and we highly recommend it!
I'm a 140# and the wife "bigger" and it's very comfortable for both of us, a great blend of plush and support.
So far so good. Received the bed quick. Been sleeping on it for just over a week now. Coming from an all microfiber bed to this hybrid bed was a little different, but I'm sleeping better with less back pain.
So far so good. Best bed I have ever slept on. Hopefully it stays that way.
Your website is very informative and I appreciated help by phone.
It was great! I am very satisfied with me bed. Naplabs sent me to your website
Disappointed in delivery. Was left in driveway on rainy day- would not have even known it was there if grandchild had not seen it. Placed right behind a car- could have easily been taken or run into by car. Still have to sleep on it more time to know if this was a good mattress.
Good experience. A bit foggy with the communication with delivery but all worked out. Nice bed.
This bed is really comfortable. All aches are gone
We found the bed we were looking for and got it fast and easy!
New to the mattress in a box experience - simple and much nicer than dragging a full sized mattress up the stairs + it's very comfy!
Easy process and decent delivery. Will right this sentence to get to 50 characters
We like the web site. The shopping experience was great once we made the decision to buy.
The exchange was seamless and simple. Wink Beds responded immediately and the rep was very professional and courteous, and shipping was quick.
So far so good. Loving my new mattress so far. It's firm but soft all at the same time only been a couple weeks but all good so far
Overall I'm very happy with my purchase! Worth every penny!
Easy, smooth, clear, great bed, fast delivery, easy buy
I'm so impressed with all your help. I have recommended you to all my friends and family.
Quick delivery and incredibly comfortable! I would recommend this bed to everyone looking for a bed that makes it feel like you're sleeping on a cloud.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.