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Canada
1 review
18 helpful votes
Follow Joe S.
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I'm not sure why I even bother looking at Walmart's website anymore. So many of the products are out of stock, unavailable or even more expensive than elsewhere. The worst are third party sellers. No background checks whatsoever. With the well known auction site, this is the next best gathering place for fraudsters and dishonest people of all kind. Since Walmart is not interested in fixing this issue like others online apps/websites have done, well, I guess these are the ones that will get my $.

Date of experience: June 24, 2021
Canada
1 review
16 helpful votes
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"Buyers beware" alert for buying online Walmart masks.
I ordered two orders of 50 masks each.
The masks came in two clear cello bags(inside a mailer bag) with zero product and vendor info.
One bag was short 4 masks, the other bag had numerous dirty masks(see photo).
Price was more expensive than most other vendors, but I thought if Walmart sells it, the product may be better... not!.
No returns on masks. A friend who also ordered this product never got her order. She tried to get a refund but could not get through Walmart's busy customer service phone line on repeated attempts. I tried to put this review on the Walmart website but they did not post it. Do not risk buying unsanitary masks that may not show up from Walmart.

Date of experience: August 2, 2020
Texas
3 reviews
92 helpful votes
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Returned product, no refund
November 23, 2021

Bought online and returned a product at a store 25 days ago. I have the ticket proving that I did, plus the Fedex tracking. But still the Walmart site says I have to return it - it's like they have two different systems. No refund of course. I have literally chatted SIX times with them and they say "I deeply apologize, you will receive a refund email in 24 hours" and of course nothing happens. Order# **************, all this trouble for $36. Customer service is a joke.

Date of experience: November 23, 2021
Ohio
5 reviews
6 helpful votes
Follow Nicole H.
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W+. Is really nice. You get 10¢ off a gallon of gas, paramount plus basic to stream, discounts and credits for certain purchases.If you go in stores you can use phone to scan your groceries as you go along. Walmart.com always makes.things right if there is ever an issue. They DONT take hours to get it resolved. You actually get items from Walmart.com with in 1-3 days. I will use Walmart instead of Amazon from now on.

Date of experience: June 9, 2023
Tennessee
1 review
1 helpful vote
Follow Hector L.
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Unlike Amazon.com here at Walmart you're dealing with a third party, so you need to wait until the third party confirm that everything is ok for you to get your money back!

Return like Amazon should be auto populated, I have to chase down my return since does not show up any where. So not recommended.

Date of experience: March 8, 2022
Florida
2 reviews
4 helpful votes
Follow William M.
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Constant receiving damaged products like smashed breads and snacks, broken eggs (a lot of broken eggs like 13 out of 60) Packages with holes in them, missing items that I was charged for...etc. Some delivery drivers are nice, but some are miserable and just should not be interacting with customers.

If you are disabled like I am and this is your only option for groceries at reasonable prices, you're screwed like me. If you have any other option at all then avoid Walmart delivery.

Date of experience: December 5, 2023
Illinois
1 review
0 helpful votes
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Rapid decline
June 24, 2024

Walmart was once a reliable place to pick up just about anything you might need for the home and then some. But ever since Walmart stated that they were "looking forward to working with the Biden administration", I have seen nothing but rapid decline. Sacrificing profit over quality has killed your chain. Serving the public needs is what makes a successful business and community.

Date of experience: June 24, 2024
Georgia
9 reviews
11 helpful votes
Follow Tiffany M.
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It can depend on which Walmart location you chose to shop in BUT...
For the most part, I find that the morning time is the best time for me because the store is less crowded. When it's less crowded, I can browse around very comfortably and find some of the best prices while discovering new brands as well. I love using self checkout because the long lines for cash registers can be a pain due to limited staffing. But overall, I can generally find what I need when the stocking and signage is on point.

Date of experience: March 27, 2022
New Mexico
3 reviews
0 helpful votes
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Hit or miss
August 24, 2023

I will not go inside walmart unless its a must. When you ask for assistance no one is able to help or they dont know and keep walking. I will only shop online for some groceries. Online pick up is the only great option for walmart. They have went down hill over the last 5 years.

Date of experience: August 24, 2023
Alabama
1 review
0 helpful votes
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I purchased some great value wing selections one afternoon from my local Walmart.We have purchased these many times before and they've always been very tasty for the price.

I always boil the wings and watch them close so they are not undercooked. Tonight while we were boiling them we noticed white things sticking out and floating around while still attached to the actual wing.

I scooped one out and realized they still had their feathers attached. Needless to say, we did not consume the feathered wings

Date of experience: January 28, 2016
Missouri
1 review
3 helpful votes
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Delivery issue
August 10, 2022

Be careful what you order from walmart for delivery. I just had a delivery of a very personal item from walmart. It was delivered without being secured in a sack and was tossed on my front porch. This can be very embarrassing. I complained to the pick up department and she stated that it must have been door dash that delivered it. I did point out that Wal Mart didn't properly package it. I did talk to the assistant store manager and she is going to remedy the situation by possibly double bagging items such as this. She related that they didn't have the larger bags. I hope corporate will supply them with appropriate bags. I don't know how to transfer the photo of the tag on the item to this review.

Date of experience: August 10, 2022
Pakistan
1 review
0 helpful votes
Follow Qaisar K.
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Walmart is a retail giant with significant influence on the global market. Its strengths lie in its vast product selection, competitive pricing, and extensive network of stores and online services, making it highly accessible to a broad range of customers. Walmart's ability to offer low prices is a major draw for consumers, especially in regions where affordability is a key concern.

However, Walmart's business practices have sparked considerable debate. The company has faced criticism over labor practices, including concerns about low wages, worker treatment, and the impact on small businesses. Additionally, its environmental practices and the way it affects local economies have been scrutinized.

On the positive side, Walmart has made strides in sustainability efforts, such as reducing waste and increasing the availability of eco-friendly products. It has also invested in technology to improve the shopping experience, including expanding its e-commerce platform and introducing innovations like online grocery pickup and delivery.

Overall, Walmart is a powerhouse in the retail industry, offering convenience and affordability but facing ongoing challenges related to corporate responsibility, ethical practices, and adapting to changing consumer expectations.

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Date of experience: September 4, 2024
Virginia
1 review
1 helpful vote
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Do NOT buy from Walmart.com. It is is widely known that Walmart's priority is NOT Walmart.com sales, and they have directed internal staff to not respond to seller or customer complaints about processes for selling or buying merchandise on this network. In fact, I was told by an internal strategy manager that Walmart needs to put a warning on the Walmart.com website to NOT to buy goods from online as both Sellers and the associated customers will not be supported. THIS IS WHY buying through the Walmart Marketplace WILL NEVER BE as good an experience as buying through Amazon. Customers and shareholders would be better off if Walmart closed down the entire online network as Walmart obviously does not care about this network.

Date of experience: August 24, 2024
Washington
7 reviews
15 helpful votes
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Called about order placing issue where I could not take advantage of the free shipping offer for 30 days. The man I spoke to disagreed with what it said on the website even after I repeated it four times as if he did not understand and then he said something like he didn't like the language I was using! I asked to speak to a Supervisor twice and he eventually said he would transfer me but just left on hold. At approximately 13 min. He said he was transferring me to his Supervisor. The Supervisor was better to deal with but was unable to resolve the order issue, as a result of very poor website design so I did not place the order after all for the important item I could not purchase locally but should have been able to! Was on phone for about 29 1/2 minutes.

Too bad simply trying to purchase an item they had in stock online but not in a local store turned into a stressful debacle. If the item was in a local store, a person could simply buy it and leave with it.

Date of experience: July 25, 2024
Texas
15 reviews
17 helpful votes
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Bought a 65" Samsung TV at the 6000 Coit Rd, Plano,TX Walmart in April 2024. The TV quit working July 2024. Samsung instructed me to return it to the retailer, Walmart. Walmart would not accept the return. It was beyond 90 days. Bottom line…Samsung/Walmart sold a defective TV then conspired to make certain that the TV could not be returned. Beware of the scam that Walmart and Samsung are pulling on the public at large.

Date of experience: July 31, 2024
Texas
4 reviews
3 helpful votes
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Good experiences
June 4, 2024

I've order several items from Walmart.com and I have no complaints about my orders. They offer easy-free returns in store if unhappy with an item. Fast shipping.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Your Optician Ms Catherine Cantù, at the 1604 and Hwy 281, San Antonio location was very professional and took care of my eye glasses problem in a timely manner.

Date of experience: July 4, 2024
Massachusetts
1 review
0 helpful votes
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It was ok
September 14, 2024

It is great hsjodhjwo shush and Burbank's ledge a make. Herbals eenkd. Jehahvald Akkadian agates bdosb hello hello hello good afternoon hello how are your family and friends doing today how are they feeling

Date of experience: September 13, 2024
Armenia
4 reviews
3 helpful votes
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Thn
April 30, 2024

After reading many positive reviews about Walmart,I decided to try this store and did not regret it. The impressions are only positive! A wide range of products, affordable prices and convenient store locations make shopping here a pleasant and convenient process.The quality of the products meets expectations and the service is excellent. Th to Walmart, my shopping experience has become even more enjoyable and convenient. I recommend to all!

Date of experience: April 30, 2024
Georgia
2 reviews
0 helpful votes
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Ordering a solar generator and 2sets of solar panels. After 3 edits of ship/delivery address, finally it read correctly. Placed order, 5 seconds later I received a message that order was being shipped to an address I lived at a year ago. After an hour and a half of trying to cancel and get confirmation of that unsuccessfully, I find a customer service phone number. The lying individual on the other end tells me cancelled and no worries. Next morning I receive a message that order shipped and is going to the wrong address! I am disabled and unable to retrieve large, heavy, bulky packages. NEVER will I ever spend a penny at ANY Walmart store or online EVER again! If you value your sanity, SHOP anywhere else! Just a total joke! And after now seeing reviews, I see I am far from alone in this situation. Apparently this is common place. Shop at a reputable retailer. This is anything but.

Date of experience: April 14, 2024

Overview

Walmart has a rating of 2.5 stars from 4,412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart most frequently mention customer service, credit card and next day. Walmart ranks 11th among Discount Shopping sites.

service
694
value
636
shipping
539
returns
493
quality
575
+345