Vivid Racing

Vivid racing took my money knowing they didn't have the part and now won't return my money. Almost $4,000. By far the worst company I've ever dealt with. But they have emailed me all the ammo I need to sue the $#*! out of them see you in court $#*!ers

Vivid Racing does not accept returns once a damaged item has been delivered to you! I have been going on 2 months trying to return headlights that came damaged from the manufacture. This company, I recommend to find what your looking for else where because the manufacturer runs that business.

I was sent the wrong item. After 3 phone calls where you are on hold for over 20 min they auto hang up, numerous emails and chat online I still have no answer. Trying to return item. I was told they only have one person that can provide a return label and of course that person is gone for the day. The last thing I was told "return shipping is on you" I could care less but note taken on the rudeness. Terrible cust service, wrong product. Beware!

Do NOT order from them. They claim they shipped my item which should have been over 50 lbs. The shipment states package was only 7 lbs. and this was after we requested a refund then all the sudden we were supplied a tracking number weeks later. Never received package. Won't refund money. THIEVES!

Most of the stuff on the website is out of stock and they won't tell you until after you've already paid your bill so good luck and shop with caution. They're just a middleman for all the stuff they sell.

Not only did they order the wrong custom wheel offsets, they also lied about their return policy and threatened me with physical harm if I came to their place of business to discuss the matter.
I hope this company rots in hell.

I ordered a pair of Alpharex headlights for my tundra. Received the wrong item of lesser value and they seem to take they're sweet time in trying to correct something so simple. It's been almost a week now and still no efforts to correcting they're mistake. Bought the top got the bottom instead.

This company is a complete JOKE. Ordered a lift kit from them. They shipped it out right away, but it was missing the leaf springs. Reached out to them immediately. Have been given the complete run around for over a month now. Excuse after excuse. We spent major money on this kit, and I have never been more disappointed with customer service in my life. They never answer the phone. They just say whatever they can to get you off their case for a week. I would not purchase anything from them. We spent over $4500CDN from them, and have half a lift kit sitting in our garage. Never again.

I was trying to get a set of lowering springs for my Forester. Seemed like everyone had them and then on one did. I ordered from two other shops first but had my orders cancelled. Then I put in an order with Vivid after their customer service said they could order them for me from the manufacturer. I wasn't optimistic but I put in the order. It took a couple months but I wasn't in a hurry. I had to reach out a couple times for updates. Sure enough I have a nice brand new set of Swift Sport Springs for my 2009 Subaru Forester sitting in my garage. I believe them that this was a special order. The box and springs and packaging look like they were made last week and drop shipped from Swift. I am very happy with Vivid and would certainly shop here again.

If you want parts fast, don't buy from them, make them by yourself or buy somewhere else! It's faster to go to school learning to weld... bad communication, just lies, and promises... still waiting after 3 months... they sent me wrong inlets, 600$ and, and after 3 months, still not got the right one. Still excuses after 4 months that they will receive the exhaust (3200$) every day. And ship ASAP... I'm worry after all their bad reviews...

I have been trying to get my money back on a battery I ordered 3 months ago. They just keep passing the buck and trying to keep my money rather than refunding it! They offered me a discounted price when it is back in stock! I guess I'm just supposed to sit out this season waiting on them. I had to go a different direction and just wanted them to return my money.

I purchased a full exhaust system and only received half the exhaust. It's been 7 months and they say it was fully delivered. Im out over a 1300 dollars now for my exhaust. Do not shop there. They cut communication off after a certain peroid.

I've been going back and forth with them since before Christmas 2021. They kept extending the delivery date from "their vendor." Now they won't reply to me. I've got multiple "case numbers" from customer service who were supposed to get back with me. I now email weekly with no response. It's an order over $100.

Vivid Racing does not have accurate descriptions for some of their items. I ordered mirror adapters from them because their description said it was for a pair. With shipping it was about $20 cheaper than every other site, so I didn't mind paying the higher shipping costs. When the part arrived it was just one adapter. When I spoke to customer service they said they would need to contact the manufacturer to get the correct information. The manufacturer confirmed it was for one adapter like every other site. I would return the item for credit, but I'd lose the shipping expenses and I would still need to buy the part from another website.

Purchased my item on March 27th. They did not send me any information other than spam me that they want to be youtube Famous. They sent me an email on April 1st for a review, after still not getting tracking information, I wrote an honest review. As 5 days later, I should have received some sort of information on my item. Until I wrote the review did they send me the tracking information which shows it won't get here until April 6th. I understand stuff happens, but their lack of communication, and it being my first order is a bad way to start business. I will never buy from them ever again. After reading other reviews, and the fact that they only have 3 stars off of other review sites should have been more than enough for me not to use them. Lesson learned.

This company is lacking customer service and training! Vivid sent me the wrong part and then refused to refund my money even after I sent the part back. Even after speaking with Joseph, the sales manger, they refused to help me with my refund until I closed my complaint. I had to pay for return shipping even though it was their mistake. Avoid at all costs, there's other reliable vendors... go elsewhere.