Vivid Racing

I had ordered a BMC air filter from Vivid Racing fir a GLK 250 Mercedes. I needed a new air filter and wanted a more performance replacement to the OEM paper filters. I was asked to enter my vehicle model, type and engine, which I did and was presented with BMC 13-15 Mercedes GLK (X204) GLK 250 Replacement Cylindrical Air Filter. Pic attached. I received the part on time as promised! However when I went to change the filter I quickly realized there was no way the new filter would fit! Not even close! I immediately put the filter back in the box it was shipped in and emailed vivid racing. No word from them fir a few days and then Tammy Maas from CS emails me to ask fir pics of the non fitment. I immediately sent them to her and then silence for the last 8 days. I called and agent told me they are waiting on info from manufacturer. This is BS! If you sell the parts the you take accountability specifically when you advertise the parts on your branded website! The part was not cheap 130.00 usd Including shipping and customs. I just want an RMA number and get my funds back now and I can't believe this takes 2weeks! I ship products all over us from Canada and never do I make my clients wait in an RMA if they want to return a part that was incorrectly ordered and doesn't fit! I am very disappointed and frustrated with Vivid racing and after reviews on BBB it seems they are very good at defecting and being non responsive to clients when the money needs to be returned. They can take it faster than you can type but returning a never installed part that was falsely advertised is something that gets put on the back burner! Still waiting going on 3rd week now!

If your needing your product fast don't order from this place! You can't even get ahold of anyone!

Do not trust this place they put your stuff on back order for how many months and years and never give ur money back DO NOT ORDER FROM THIS PLACE!

Tl; dr Took my money and never delivered had to file paypal claim for refund.

I ordered a strut bar that was and is still labeled IN STOCK on their website. Thankfully I paid with PayPal. Little did I know then I'd have to file a claim. One week passes and I received NO order number NO shipping. I reached out to customer service via email and they told me the order was updated. I now got an order number but still no shipping. Another week passes so I reach out again asking for a refund if the item is not in stock since they are wasting my time. They tell me they will look into it and reply right away! ANOTHER week passes of no response so I reach out AGAIN and they tell me they contacted the vendor and my item should have shipped the day before. This tells me they never looked into it the first time and that they never had the item in stock if they had to contact the vendor. On top of this they ignored two requests for a refund if the item was NOT in stock. Can you guess what happened next? Another week passes of no reply and I contacted them yet again. They ignored me from there on out and started spamming me with the same message saying it should have shipped out with different made up signatures every day for almost a week before I had to block them. I filed a claim to PayPal and came to conclusion I got scammed. A few days later I received an email telling me the item will be in PRODUCTION and ship out in 6 - 8 weeks. What a joke this company is full of lies and crap. I tried to call them to get a hold of someone only to find out their automated system runs you in circles. Tells me I'm caller number 3, then 2, then 7. I waited back down from 7 and it told me I was next then all of a sudden they are too busy and it automatically hangs up. I replied right away to the email telling them to submit my refund, I'm done with you guys, and have fun with the paypal claim. Only after threatening the paypal claim is the first time they replied within a week. I'm then told that they would be happy to issue my refund!... As long as I close my PayPal dispute. What an obvious scam. Closing a dispute is permanent and you can't take action after it's closed they clearly wanted to run off with my money once freed from liability. I called them out on it and they said I would have to close it for a refund. I said no. Then magically the manager was able to approve my refund and the claim closed automatically as it's supposed to.

My first time using Vivid Racing and I called to place my first order. Great customer service!

I purchased a PRL P600 Turbo last February of 2021 from Tylr Inglehart ( VIVID RACING) because I was told I would receive it No later then June, turns out I didn't receive the turbo until the End of December of 2021, during this time of waiting for the turbo I had also talked to the sales Manager Joseph Mills on a number times regarding the shipment status of my order that I was supposed to receive in June June came but there was but No turbo! I was told week after week and month after month by Tyler that the turbo will be shipped out to me! Finally I requested a Refund in August I was told then by Tyler Inglehart that if I was patient I'd receive a componentry turbo blanket with the turbo for the inconvenience, after receiving the turbo back in December of 21 I still do Not have the turbo blanket to this very day, evey time I call or email Tyler He comes up with some B-S Story! I called today I was told that Tyler Inglehart or Joseph Mills are no longer working there!
LIES! LIES! LIES!
I don't know if I will ever shop there again After spending Lot's of money with that Company to be lied to over and over again BAD BUSINESS PRACTICES!
Buyers Be Careful!

You take a affirm loan to order you tell them 3 times to process your order and they still cancel your order would not order from these IDIOTS

Never deal with them poor response bad customer service never answer phone... dont deal with them!@