Vivid Racing has a rating of 2 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 57th among Car Racing sites.
I purchased Tires from Vivid in Nov of 2020. I never received any communication from the company and called multiple times only to site on hold for up to an hour before I gave up. I then tried online chat only to find out my tires were on back order for 3 months. They didn't even bother to tell me. Horrible experience.
Stay far far away from this company.
Placed my order with Eric, he was very courteous and helpful. He explained in advance that there maybe a longer delivery time for my order due to the current situation which I appreciated.
Wide variety of products, Easy checkout process and order processing. Will certainly do business again.
I believe they give me the best price on the market I really liked the customer service quick response
Ordered my parts Monday morning and I had a tracking number by Tuesday morning. Also very fast delivery. I was thinking atleast a week wait and they are scheduled to be delivered by Wednesday. Also had one of the owners of the company email me directly to let me know where they where in the process. Very good customer service. I will be ordering from them again for sure.
I received great service as well as a good deal from Christopher Kolodzinski when ordering a set of Swift springs for my 2018 M4!
I sent Austin a DM from the fk8 groups on Facebook, he responded quick and sold me a great intake for my type R!
James was patient with answering all my questions and concerns. Highly recommended. No regrets or reservations with a recommendation for this company.
Received my order quick with no issues. Also, when I contacted the company they answer all my questions.
Great Customer service and prompt response. I would recommend their company to anyone who are thinking about upgrading their vehicle
Parts arrived quickly and were priced below competitors. Website was easy to use and has a good selection.
I began a correspondence with James via auto forum on a Sunday expecting a response on Monday. Pleasantly surprised that he answered on Sunday and even helped me through some unpleasant (my fault) credit card transaction on Monday. The ordering process could not have been easier nor more professional. Highly recommend James at Vivid Racing.
Started with a Facebook message. From start to finish easy and smooth transaction! Will use them again in the future! Thanks Vivid!
Incredible selection of parts and great customer service. Good prices.
I ordered a steering wheel. They quickly emailed me to verify the fitment. In the meantime I had changed my mind on the options and asked if they could still change the order. They emailed me quickly, over the weekend, and confirmed they were able to change it. Still need to get the part but so far I have been impressed with their responses.
They have so far given me a good customer service by telling me all the steps of when I should be receiving my equipment.
You order then you dont hear anything from them. I am mailing them no response I dont know anything about my order its been almost two weeks now.
I bought a power steering kit and i got it 7 days later from US to Québec. Service was fast, no problems at customs and no hidden fees.
Ordered the street legal kit for a Honda Talon. Got it in 2 days just as I was told. Great Company to deal with.
Quick response, professional advice. Great Price. Wanted big brake kit but not what everyone else hasso I went with Ksport
Answer: They totally suck. O customer service at all. It's 2 months and I'm still waiting. Once I respond to cancel my order, all of a sudden they briefly wake up. Now they are back to no response. They give a bogus tracking number linked to no real shipper.
Answer: I absolutely wish I would have read this website before purchasing from them! LET THE BUYER BEWARE
Answer: I cancelled my order 3 days ago. They shipped the order to the wrong address, but despite being COMPLETELY out of my control, they refused to give me a refund until they got the order (that THEY themselves had NO idea of the location) until they got it back. The FedEx tracking info provided said they got the shipment back AND signed for it 3 days ago, but I still have no refund. Can't get through to Customer Service via chat, phone, or email. I'm filing a complaint with PayPal.
Answer: Hello, as stated, these were wheels that were mounted, balanced, driven and the order is 2 years old.
Answer: Vivid racing reversed the charges immediately, no issues!
Answer: I found a part for a project through Affirm and was able to order it without paying for everything up front... But just like Ive been seeing on reviews/issues, I might be their next victim
Answer: You can eventually get a customer service rep but they won't do anything. They lie.