VitaGlo

So I normally don't do this but I'm pissed right now.

If you want rude people with a bad attitude to take your money please feel free to work with these people!
I ordered product on June 20th and never received my product. I sent an email and never heard from them so I decided to call.
I've been in customer service for quite some time so I am always polite because it's rarely customer services fault for whatever issue has happened. I am agreed on the phone by someone very rude that wouldn't even let me finish my sentence before interrupting me. I even understand people have bad days so I let that slide. He with a rather rude tone tells me he'll call me back. In a turn of shocking events he doesn't call back.
I call again and then politely ask for a refund. He cuts me off again saying. " you've been refunded." and then hangs up on me.

I've never been treated like this before and it is absolutely ridiculous

This company has the worse customer service available. I ordered 250 dollars of product from them. I ordered 12 containers and only received 1. The box was torn. When I called in to speak to the person on the other line they hung up on me and refused to help me. I would not recommending ordering from this company. I am a health care practitioner and often recommend this product to patients and this website because of the pricing. I explained this and was insulted and yelled at.

On 5/17/18 I ordered 4 jars of manuka honey and rec'd only 3 jars. The invoice stated backorder with no info about when to expect the 4th jar. I called vitaglow and spoke to a very rude person who said it was back ordered and would be mailed. No specific date was given. Person who answered the phone never even took my name or checked the info. Asked me what more do I want. Vitaglow had no problem charging me for the 4th jar which I did not receive. I called the bank and did a charge back; the company cannot bill your credit card for merchandise not received. Very unprofessional and disreputable.

On Christmas, I placed an order for LIVING FLOWER ESSENCES HEALING SALVE. I'd purchased this item a few years ago. It's great for muscle pain. I recently found the old container and googled to find a store that carried this item now. On, 1-11, after I hadn't received my order, I emailed Customer Service to see what had happened to my order. I received an email from Mike stating that my order had been canceled because he couldn't get the products. When in the HELL was VitaGlo going to let me know the order had been canceled? Customer Service AT ITS WORST! If possible, I would have rated this Company ZERO stars.

I am from Portugal and I was a client for many years of VitaGlo. Last order the Customs here in Portugal ask for the certificate and origin of the supplements (EU rules) to enable me clear the order. They did not send anything although I ask them in several emails. Customs send back my order to VitaGlo. I ask them many times for the refund and they did not send me. They stayed with the vitamins and the money... USD 371,83. I think it is unfair and illegal what they did to me.

ZERO STARS! I ordered 3 Vega Premium Protein Powder 4 lbs. I received 7 of the smaller containers. The weight does come out to a little over the 12 lbs. that I ordered. However, I got 2 of the Chocolate, 2 of the Mocha, and 3 of the Vanilla. That means that I did not get to choose the flavor of the 3rd container. Now I have 7 containers to store instead of 3 which I ordered. I called VitaGlo (a division of Discount Natural Foods) customer service and someone answered that was short with me, sounded stressed and annoyed that I called. While I was trying to figure out the math to what he was explaining to me, he was frustrated and impatient. I finally told him that he was not being very nice to me. He replied "Don't call me names!" I did not call him a name but I was thinking it. He was rude, impatient, and annoyed with my call. I asked for his name and he refused to give it to me. Worst customer service representative ever! I wish I had read the hundreds of negative reviews about this business before I purchased from them. Hopefully, this will save someone else from purchasing from this company.

Awful customer service! I spoke with Mike. He was very rude when I called regarding a problem with a product. I had already spoken with the company who made the product and they said to contact the seller and that they would work with them to replace the product. However, he wouldn't even discuss the matter with me and just hung up on me. Have bought over $1,000 worth of supplements from them but will now NEVER shop with them again.

I ordered product and received it quickly but four of the items were expired. Two were expired in 2015.
Agree with all the comments about the communication - short, no customer service skills and no business etiquette. I contacted the company several times about the expired product and they want me to return it. Why? To sell it to someone else?! Good customer service would tell me to toss it, apologize, and either refund me the $40 or offer to replace with non expired products. I did state this in email to them and I received this reply (in full): we don't pay for return shipping. Thanks, Mike
I am reporting them to the BBB and highly suggest everyone else with a bad experience do the same. They need to be audited.

I received only half of my order. I called them to see if they were going to credit my account or send the product. Was told they would send it out, if that was not possible would credit my account. I asked for a timeframe. Was told "I guess you didn't listen to a word I said. It will be within a week". I told him there was not a need to be rude, he said he wasn't I just wasn't listening. That was horrible, do not want to order from this company again!

I should have listened to all these reviews before I went ahead and ordered. I ordered from them on 6/30 and by 7/16 I still had received nothing in the mail. When I went to track my order, it still said it hadn't shipped out. I called the warehouse and a lady picked up so I gave her my order number. Then she told me to hold on and some man picked up and all he said was "Well we don't have it in stock so we'll just refund your money back. We've been out of this product for a while." Sooooo if I hadn't called then was anybody going to reach out to me to let me know this? When I purchase a product and the confirmation email says it will be here in 7-10 days, it's good customer service to let the customer know if that's not going to happen. They have horrible customer service and the guy on the phone was rude and unapologetic. Don't deal with this company. Waste of time.