Whenever I have an issue on the web or want to introduce something new, Ben from the FED Implementations Team always picks up my tickets really quickly and we resolve my issues in no time. That's great, thank you Ben!
Very grateful to Leigh Davison from Triage & Telephony Support for helping me set up the page I was trying to create. He proactively called me over the phone and explained clearly and the easiest way how to do the job.
We were contacted by Visualsoft about their product offering. At first we were skeptical about the solution and hidden charges however after understanding th ier model and offering, I beleive this is an excellent platform for businesses looking to go online and digital. I would highly recommend them to anyone seekin go to start a bootstrap e-commerce business.
Have been with Visualsoft since 2011 and I must say that their service has always been reliable.
There were issues a few years ago when I was told they were trying to scale however these issues have longe been ironed out and the fact that we're still with them 11 years on should mean something.
Shout out to Leigh from the Triage and Telephony Support team, your assistance as well as from the rest of the support team is fantastic.
Built a site with visualsoft in 2015, design/layout and function were all good. However they signed us in for a 12 month scoial media and PPC contract we knew nothing about. When we ask for this to be removed the problems started!
I was sold the site on quote "we are not one of the website builders that is out to take all the clients monies" however this is exactly what they are and possible the best in the market at it!
Even though they had been paid with no issue for site build and we were paying, monthly service charges, they insisted we keep paying the SEO and PPC fees after we requested in no less than 20 occasions they be stopped. Once we stopped paying these SEO and PPC fee they blocked the back end of our site.
Complete bullys and anyone thiink of using them should look up many other people similar stories
At present this client has an overdue balance of £10,657.86 in unpaid bills.
This unpaid debt is a combination of services which includes hosting, support, development and online marketing, many of which are 100+ days overdue. After months of ongoing discussion regarding unpaid invoices we had no choice but to restrict access. All attempts to help the client were made but regrettably we were unable to provide a service to this customer due to failed payments.
As standard with many service providers, we reserve the right to suspend service (and eventually serve notice) to any customer who repeatedly defaults on scheduled payments. Serving notice on a customer is not something we do lightly, it is very much a last resort and an extremely rare occurrence.
In almost 20 years of trading and over 1000 projects we have served notice only a handful of times. It's unfortunate that a small minority who abuse our good will and don't adhere to agreed payment schedules are able to tarnish our reputation in this way, which is why we felt it was important to respond to this review.
We have very clear and transparent pricing, sales process and project agreements. We do not scam anyone, and the 100's of happy customers (who pay their bills) and have left us positive reviews are testament to the good work our team do.
Kind regards
Visualsoft
After being live now for a few months with our Fantastic new ecommerce website through Visualsoft, I have needed technical guidance and support for various aspects and Ben has always been a massive help, very clear with instructions and advice and very patient. Another top notch service from Visualsoft - Thanks Ben!
Claire Dawson
Welduk Limited
We have had very good customer service and support from VS. Having been with VS for well over 5 years, we have recently moved onto their 'Shared Success' model along with adopting their e-mail platform 'Kickstarter'. We have had great service and communication from our account manager Drew Harrison and hope to continue our positive relationship with VS to help grow our e-commerce business.
Good morning Jordan,
I hope you are well! Thank you so much for taking the time to leave this review, we really appreciate it.
I'm really happy to hear about your experiences with Visualsoft, and the service you have received from Drew! I will be sure to pass on your comments to her.
Many thanks,
Beth Thompson
Marketing Manager
Experts in their field and an honest group of people who genuinely want the best for our business
Would happily recommend them to anyone who wants an improved online presence
Good morning Nick,
Firstly, thank you for taking the time out of your day to provide this feedback, we really appreciate it!
I'm really happy to hear about your experiences with Visualsoft and thank you for such lovely comments.
Many thanks,
Beth Thompson
Marketing Manager
Ben dealt with my request super quickly (far quicker than I was expecting)... He was polite, friendly and efficient. Thank you!
Extremely happy with the service provided from Leigh in Tech support. He helped me with a technical issue on my website which needed fixing very quickly. Thank you Leigh!
I've had positive experiences with Visualsoft over several years.
Leigh from Tech Support went over and above to make requested improvements with absolutely no lead time.
Good morning Dan,
Thank you so much for taking the time to leave this review, we really appreciate all the feedback we receive.
I'm so happy to hear about the great service you have received from Leigh in particular, and Visualsoft as a whole!
Many thanks,
Beth Thompson
Marketing Manager
Leigh is an awesome technical support - he not only resolved my issues, but explained how I can improve the way I do things with the site. Very quick to answer the phone and resolve my issue.
Hi John,
Thank you so much for taking the time to leave this feedback, I'm really happy to hear about the experiences you have had with Leigh.
I'll be sure to pass on your comments to him.
Many thanks,
Beth Thompson
Marketing Manager
Leigh was extremely helpful and even worked late to help us complete a job, much appreciated. Phoned to ensure he was covering exactly what we needed and delivered on time
Ben from the FED Implementations Team was really quick to help me with my query and had it sorted straight away. Really pleased overall!
We have been a client of VS for over 10 years and have a great working partnership - great account managers and friendly support teams - Michael and Leigh deserve a mention for their help in support and technical questions
Saying that our experience has been a complete disappointment so far would be an understatement. Continually let down at every hurdle! We were sold what we believed to be a great package and an upgrade from Shopify. We couldn't have been more wrong!
As soon as the sales pitch ended and the contract began, the issues started to occur. It quickly turned into a nightmare, with slow response times and a lack of communication. Now almost 12 months down the line, this is hands down the worst experience with a platform we have ever had. Avoid at all costs!
The issues still remain, and even the simplest tasks take weeks to resolve. Any problem that arises are passed from team to team without any sign of a solution in the hope that we'll eventually move on from the problem or solve it ourselves.
Literally any other service to visualsoft is superior, and we've now spoken to dozens of our other companies on the platform and they've all had the same experience, many of whom have now been lucky enough to switch back to Shopify. Seriously avoid at all costs.
Ben from the FED Implementations Team quickly responded to my request and got the work done within minutes and correct, first time - can always rely on him to deliver and solve all of my requests when needed!
Rather than read the boloney from SK and James (which is blatently the same person as ive seen the exact reviews side by side on other review sites, probably a competitor trying to sabotage their reputation I imagine) call their clients up and ask them directly, there's 100s of examples on their portfolio.
When we were first introduced to Kevin Richardson, our new account manager one of the first things he wanted to make clear was that as far as he was concerned he was a member of my company as much as an employee of VS and that has been true everyday since.
Kevin's work ethic is superb.
I genuinely believe he thinks he is as responsible for our failures as he is proud and delighted of our successes.
Not something that Visualsoft as a company can truthfully say. In that respect
I have been with Visualsoft now for over 11 years. The platform is excellent, the marketing however can be hit and miss. The key to having marketing targets met/exceeded is entirely dependent on the passion, skill and motivation of your strategist, who controls and facilitates your marketing strategy, co-coordinating all members of your team.
After having issues in the past we have finally struck gold with one of the most driven Visualsoft staff members i can recall. I hope he does not move on, because if he does, so will I.
Thanks Kevin
Overview
Visualsoft has a rating of 3.7 stars from 141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Visualsoft most frequently mention fed implementations, account manager and support team. Visualsoft ranks 9th among Ecommerce Tools sites.
At Visualsoft we bring an award-winning platform, cool-thinking creatives, dedicated developers and on-the-pulse digital marketers all under one roof. Whether it's big thinking ideas, campaign generation or technical support, our fluid and flexible service allows us to deliver a unified approach that's suited to you and your unique online strategy.
Did you know? For every £100 spent online in the uk, £1 is spent on a Visualsoft website! If you're ready to grow, we're ready for you.
To find out more visit www.visualsoft.co.uk or alternatively call 01642 633604.
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Hi,
Thank you for your feedback.
We are very proud of our platform and will continue to invest heavily into its ongoing development. As a result it's amazing to hear such a brilliant endorsement.
Thanks again
Victoria Hawkins
Head of Brand Marketing