Virgin Media Ireland

Asked if they would enable VPN on their data side so I could use my work VPN, first person gave me a premium number which I said was wrong and they reassures me they would help me low and behold no they can't and fobbed me off to a different number and I was charged 2. X a minute to be told that, then the other number said I had to get in contact with my i. T. department which I said no it was on the provider side vpn was being blocked and read the script for me again, then I asked for someone technical whomever read the same script to me saying I should get in contact with my i. T. department, I am the head of the i. T. department you fools, I then got in my car drove to a three store and changed networks and wow VPN worked so very surprising, avoid these idots at all costs, scripted rude monkies.

They literally took 100 euro out of my account one day and just completely denied it. They insisted it wasnt them, kept hanging up on me, and when i finally sent them my bank details showing them the transaction and they just ignored me and kept hanging up, no one knew anything, no one could help me. I then cancelled my account and was told I would still have to pay another 50 euro bill which I paid. Then a month later another 50 was taken from my account and they denied I had ever cancelled the account. ABSOLUTE COWBOYS.

Terrible 'service provider'. Completely non-existent customer service. Signed up with them online for mobile offer beginning December 2022. Received the SIM by post. Submitted online request to port my number over from my existing provider per instructions. Request 'submitted successfully' but was never actioned. Permanent 20min wait time on their customer service number 1908 and no callback option (called several times in past 6weeks each time the same), no physical store to call into in my area, no answer to emails I sent to their customer.support email address and WhatsApp's I sent to their customer service business WhatsApp *******016 from 2nd December to 3rd January. Absolutely nothing! I sent a physical cancellation form to their head office address within the cooling off period aswell per instructions on their website and that was not actioned it seems as even though my number never ported to their network and no service was ever provided they continue to send me billing emails and direct debit notifications and even more laughably 'welcome' details for contacting them! They have submitted a request to debit my account 5th January per the mandate I signed in order to receive a service which was never provided! Currently seeking legal advice regarding making official complaint to Ombudsman and lack of complaints process per regulations. Save yourself a huge headache and do not sign up with this company.

Appalling service, you guys are scamming the country- how can you call yourselves a business? If i could rate 0 star i would. We were told that if we paid an extra 2 euro a month the internet would improve and it got worse insead! We have gone through 4 boxes and each time they claim the problem will stop but it doesn't. When we called them, they're employee was incredibly rude and was making excuses while trying to charge us an extra 50 euro for a mechanic to come out to fix a problem that is THEIR FAULT. Virgin should be paying for my netflix and playstation subscriptions because i have sat down and 60% of the time there isn't even an internet connection present. Projects can't be done as internet services virtually don't exist from about 6 till 11 at night. A cabbage would give off a better signal than you're services. Disgraceful company, highly unprofessional and if you're thinking of going anywhere don't pick virgin media! Just got a sky box today and are somehow saving money while getting better channels and a higher quality service.

I hate Virgin Media. They're using the chances to rip off everyone for exchange of a crapy internet just because there's no decent competition in Ireland for broadband. If you look their prices every year they increase broadband price and a speed itself just gets worse! Between March and April it took for me 6 weeks with numerous calls, chats and even registered post letters until they changed the IBAN for their DD. Customer service is just nice, but not well trained and the company itself don't even try to improve, just care about the profit. I had a plan with up to 250Mbps speed and was having just 100Mbps in practise. When changed to 500Mbps it's now 200Mbps in reality. Virgin Media is just money makers. Total lack of competition.

I have spent countless hours trying to cancel a pre contract with VM. I have been passed from pillar to post. They have NO CUSTOMER SERVICES. If you go on their site they offer LIVE CHAT. IT DOESN'T WORK!
After an age on whatsapp, repeating and repeating the same rubbish to me I was FINALLY given a number to ring. This number is not offered ANYWHERE on their site. You have to listen to sales talk to get offered this number.
I made it abundantly clear that I wanted to CANCEL Contract! Again it was made as difficult for me as they could to get to the point of telling them this, by more sakes talk. I spoke to a Scottish guy called SPENCER, who PROMISED to cancel it and to send me an email. One week later I HAVE NOT RECEIVED ANY EMAIL.
Then a girl called HILDE, of Asian extraction, I think, rang to talk about installation of their equipment. I told her I am not giving permission to install same. I made it clear to her that I WANT TO CANCEL MY CONTRACT. She said don't worry, the contract is cancelled. Again I'm waiting nearly a week for confirmation.
Today I spoke to an English man called David. He proceeded to waffle. I told him I only wanted to speak to him if he was going to cancel my contract. He was rude, replying well, of that's the case "goodbye". He then hung up. No consideration or effert to solve my problem. PLEASE ANYONE READING THIS DON'T EVEN CONSIDER USING VIRGIN MEDIA. Just read the review... They are unbelievably bad. I'm in late 70s and have heart condition, but there are people who are even worse off and can not get any response or result of their problem with this despicable company.

Still trying to charge me for a service I cancelled in Sept.(paid for Oct.) Bullying behaviour of 73 year old.Will bring them to court if I have to.

Paying 100 euro a month for broadband not even fibre optic and 50 channela that aren't even interesting!

Nightmare first day experience! Pre installation team hooked up fibre cables without consent while I was not in (How is that even right? Suppose you cancel/ change your mind?) before installation date and wired the WRONG side of the house - tv wires clearly visible on other side of house if they had cared to do a proper examination of the property - rookie error!

On day of installation, was told cabling would have to be pinned around the house - said no as it would make the front of the property look ugly and that I would rather the cabling be repositioned before the install. Engineer called Manager and was told that cabling guys would come and sort it out that morning and I should go ahead with install (now 8:30am). Waited all day - didn't come and now I have an electrical trip hazard outside the house until MONDAY. Waited in all day, lost earnings, stressed and upset. Calling different depts. All day. Apart from Lorna at the end, customer service beyond justification.

Totally regret leaving and miss SKY :( mistake to leave - wish I would have just paid the extra fiver a month and saved myself the stress of giving Virgin a chance. Thinking of cancelling and asking SKY to take me back.

To Customer Relations Manager, Sean. D. (Sheffield): I hope not making that extra call to the install team was worth the negative reviews, poor ratings I've left on various review sites and your social media, the £45 credit I got and my likely cancellation and return to SKY. FYI: This is exactly the reason your customer service rating is SO poor. Get real Virgin.

I had UPC for 10 years with no problem, i have 2 business account with broadband and phone, first i received a bill with someones name with my business name, it took me 3 months to solve this problem, when i signed with Virgin in march we start to have connection problems at around 9 a.m. 13.00 and around 18.00 hours everyday we had same problem, we call them many times and they were keep transfer me second person and cut of (this happened 5 times). Then spetember 2017 there was no service in both shops, i took video of listening music when we ring virgin media till mid of october, no respond to emails, so i stop direct debit for payment, then somebody called me for payment in November which still internet wasn't working. I have 3 video records holding 20 min each times trying to talk with customer service. So i told the girl cancel my both account she said i still have to pay for contract till end, i told them that they broke the contract, so she told me that she can see no service and she refund me 2 months september and october, then we had same connection problems on december again.

6 months ago I renewed my contract with vm and they put me virgin mobile too, nothing wrong till then, what happened? My sim never arrived, I went face to face in tallaght and talked with a guy from a shop and he said the account number i have doesn t exist, so they probably made a misstake and i won t be charged, till then for like 3 weeks i wasn t charged, after they started sucking from my account 20 euro every month on SOMETHING I DON T HAVE and i didn t notice, In december they even charged twice, once on 5 december and once on 15 december, so 40 euro in a month for nothing, I called them they said they can t give me a refund because they don t know if i used the sim or not, I talked with another agency and they said as an agent you can check if an sim is used or not, after i cancelled i received ANOTHER BILL, I went to the bank and they blocked virgin media so they won t take money from my account anymore, but at the bank they told me to call virgin media for a refund, and virgin media won t do anything, i lost 140 euro on air! WE ARE NOT RICH, STOP STILLING FROM PEOPLE! Not fair

Wanted to move my Vodafone mobile number to Virgin Media, so went to carphone warehouse and filled all papers, provided iD, bill etc. Had to be moved within 24hr, nothing happened, rang them after 20 min on hold, 3 times transfered as there is no option for MOBILE CUSTOMERS in the main menu, found that i have no account with them at all. Ok. Rang to carphonewarehouse, manager contacted Virgin and found that my adress is too RURAL and they need to clarify this with courier for equipment delivery and that will take few working days. WTF, what equipment, i only need to move my number. 48hr-nothing happening-rang them anther 5 times transfer, 30min waiting-no one able to explain WHY I STILL HAVE NO ACCOUNT. Waiting on hold again now-if no answers i think i will give up and stay with vodafone or move to TESCO.

Absolute joke this crowd! I'm moving and out of contract so I rang them to cancel after being transferred many times I finally get to speak to someone who tells me I have to put it in e-mail, so I do. This was on 30th Sept. I was told it was 1 month/ 30 days notice. Next thing I get is a bill with a €200 cancellation fee! When speaking to them the first told me not to worry, they could see I was out of contract and they would take the money and then 7-14 days later would refund me the €200? I told them where to go with that idea and paid my outstanding balance there and then so as they wouldn't do it. I move out tomorrow morning and I've paid for 30 days of my package but what a surprise I come home to find my TV cut off? I paid good money for service up until midnight tonight! After passing through many departments I was finally told there was nothing they could do about reconnecting me! I will have the last laugh though as I'm moving to an out of contract UPC house and have my name on the account already, so tomorrow I can tell them where to go and get sky in :) You get what you pay for and as soon as I paid I didn't get it, disgraceful!

NEVER use this company! I rang a few months ago to cancel my contract due to my redundancy. They offered me a reduced deal but when i explained that my house lease would be up before the new contract ended, they reassured me that the contract cancellation cost would be 150Euro per service. They did not explain that although i was only paying one DD with them and had signed just One contract with them, that they would actually be charging me 3 times to cancel my contract as it was a bundle contract. So instead of the 150 that I agreed to, they are now trying to charge me 450Euro! I told them how completely misleading their agent was, how i feel completely tricked and betrayed by a company I've used for more than 15 years but management don't care. They insist the wording the agent used was 'correct' even though it was completely misleading. My question asked for the cost of contract cancelation, so to only tell me 1/3 of the cost is dishonest, misleading and Corrupt! Do not trust this company, they have absolutely no loyalty or concern for their customers. I was specifically ringing them to inform them of financial issues and instead of being transparent with me about cancellation costs, i was tricked and misled by their agents so that they could make their commission. DISGUSTING, DISHONEST COMPANY! Beware of these fraudsters, shop around, don't be fooled by their so called low prices because they will try to rob you if you leave them, even after 15yrs of being their customer! This issue is also logged with their regulator for investigation. This is fraud and a scam, please don't make the same mistake as me.